Article Number: 000128491
Battery swelling is a failure mode associated with a type of battery cell technology called Lithium-ion Polymer. Lithium-ion Polymer batteries have become popular across the industry in recent years due to their slim and customizable form factor and longer battery useful life. Lithium-ion Polymer batteries are housed in a flexible multi-layer pouch, which may sometimes swell for a variety of reasons including but not limited to age, usage pattern, and environmental conditions.
In contrast, older model notebooks across the industry used lithium-ion cylindrical cells, which had a metal casing and did not swell.
The risk of battery swelling, while low, is inherent with Lithium-ion Polymer cell technology, which is widely used across the tech industry (not unique to Dell or PCs). The issue is industry-wide affecting all notebook computer companies.
A swollen battery may impact the performance of the notebook and in some cases damage the product enclosure. While a swollen battery in your Dell product does not pose a safety issue, a swollen battery should be replaced as soon as it is detected. As a reminder, it is important to always purchase genuine replacement batteries from Dell.
Product safety statement regarding swollen Dell Lithium-Ion batteries: www.dell.com/learn/us/en/uscorp1/safety. (English only)
If any of the below indicators are present, your battery may be swollen. Please contact Dell technical support to determine available options (in addition to following local policy/procedure for helpdesk or technical support matters):
Swollen batteries should not be used and should be replaced and disposed of properly. Handling and replacement of any Lithium-ion Polymer battery, including a swollen one, must be done with caution and in accordance with the handling instructions below. This guidance can also be found under the Documentation (Manuals & Documents) section for each applicable product on www.dell.com/support or at this link: www.dell.com/support/manuals/dell/swollenbattery.
For assistance with repair or replacement options’, please Contact Technical Support.
20 nov. 2020