Avamar: Java crashes while opening the Avamar administrator UI
Summary: The Avamar Administrator UI cannot be launched after upgrading Java to version7. (Java crash logs can be found in the Avamar Administrator installation folder.)
Symptoms
The Avamar Administrator UI cannot be opened. After clicking on the icon, nothing happens.
A Java crash occurs and leaves an hs_err_pid log in the C:\Program Files (x86)\avs\administrator\<avamar_version>\ on the local computer.
The hs_err_pid log file will contain am error about atioglxx.dll:
Java VM: Java HotSpot(TM) Client VM (24.51-b03 mixed mode, sharing windows-x86 )
# Problematic frame:
# C [atioglxx.dll+0xb1711]
#
# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
Stack: [0x00190000,0x001e0000], sp=0x001c141c, free space=197k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [atioglxx.dll+0xb1711]
C [atioglxx.dll+0xce2eb6]
C [atioglxx.dll+0xce38d6]
C [atioglxx.dll+0xcabb34]
C [atioglxx.dll+0x179e05]
C [atioglxx.dll+0xb6eb51]
C [atioglxx.dll+0xb6e638] Cause
The atioglxx.dll module is the ATI OpenGL driver.
This indicates that an error has occurred due to incompatibility between the video card drivers.
Jave crashes due to a compatibility issue with the video card driver currently installed on the system.
It will also apply to other GPU vendors's production.
Resolution
1. If customers do not need to use the GPU feature, remove the atioglxx.dll
(A reboot may be required).
2. Update the video card driver installed on the computer.