Article Number: 000178173
Dell Data Guardian System Requirements
Summary: System requirements must be met when installing Dell Data Guardian.
Article Content
Symptoms
- As of December 2019, Dell Data Guardian has reached End of Support. This product and its articles are no longer updated by Dell. For more information, reference Product Life Cycle (End of Support / End of Life) Policy for Dell Data Security. If you have any questions on alternative articles, either reach out to your sales team or contact endpointsecurity@dell.com.
- Reference Endpoint Security for additional information about current products.
This article covers software, hardware, and network level requirements for proper configuration of Dell Data Guardian.
Affected Products:
Dell Data Guardian
Affected Versions:
v1.0 and Later
Affected Operating Systems:
Windows
Mac
Cause
Not applicable.
Resolution
Server Infrastructure
Dell Data Guardian requires Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition Server or Dell Data Protection | Virtual Edition) v9.6 or later for policies and key management.
Permissions
Administration rights are required to install Dell Data Guardian. A non-administrator with elevated privileges is not supported.
Other requirements are required based on the operating system platform. Click the appropriate platform tab for more information about specific requirements.
Windows
Dell Data Guardian has specific Hardware, Anti-virus Exclusions, and Software requirements for Windows. Click the appropriate subject for more information.
Minimum hardware requirements must meet the minimum specifications for the operating system in use:
- 200 MB free disk space, depending on operating system
- 10/100/1000 or Wi-Fi network interface card
- IPv4 TCP/IP installed and activated1
1IPv6 is not supported.
Anti-virus solutions (such as Symantec, McAfee, and Trend Micro) running on the same endpoint as Dell Data Guardian must have the following folders, files, and extensions added as exclusions.
Folders:
C:\Program Files\Dell\Data Guardian\C:\Users\*\AppData\Local\Dell\Data Guardian\Portal
C:\Users\[USERNAME]\AppData\Local\assembly\tmp[USERNAME]represents the user to exclude in your environment.
For more information, reference How to Add Exclusions in Dell Endpoint Security Suite Enterprise.
Files:
C:\Windows\System32\XendowCFS.sysC:\Windows\System32\XendowFlt.sysC:\Windows\System32\XendowSCF.sysC:\Windows\System32\XendowWFP.sysC:\Program Files\Dell\Data Guardian\DellTray.exeC:\Program Files\Dell\Data Guardian\Dell.DataGuardian.InjectionClient.exeC:\Program Files\Dell\Data Guardian\Xendow.Service.exeC:\Program Files\Dell\Data Guardian\Xendow.Service.Loader.exe
Extensions:
.xen
Click the appropriate product version for specific software requirements. For more information about versioning, reference How to Identify the Dell Data Guardian Version.
Operating Systems
- Microsoft Windows 10 Education, Enterprise, Pro1
- Microsoft Windows 8.1 Enterprise, Pro
- Microsoft Windows 7 SP1 Enterprise, Professional, Ultimate23
1Supports versions 1703 (Creators Update / Redstone 2), 1709 (Fall Creators Update / Redstone 3), 1803 (April 2018 Update / Redstone 4), 1809 (October 2018 Update / Redstone 5), and 1903 (May 2019 update / 19H1).
1Versions 1511 (November Update / Threshold 2) and 1607 (Anniversary Update / Redstone) are not supported.
2Dell Data Guardian geolocation (Beacon) feature is not supported.
3Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
- Visual C++ 2017 Redistributable Package (x86 and x64)
- Update for Universal C Runtime in Windows
if installed on Windows 7 or Windows 8.1. - Visual Studio 2010 Tools or Office Runtime (x86 and x64)
if installing with the MSI package. - Microsoft .NET Framework 4.5.2 (or later).
- Verify .NET Framework 4.5.2 or later is installed before installing Dell Data Guardian to prevent installation and upgrade failures.
- Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
Microsoft Office
Dell Data Guardian uses an Office plug-in for product functionality. The plug-in is supported on Office versions:
- Microsoft Office 365 Business, Business Premium1
- Microsoft Office 2019
- Microsoft Office 2016
- Microsoft Office 2013 SP1
1Microsoft Office 365 Business Essentials is not supported.
- For Office versioning, reference What Version of Office am I Using?
- Dell Data Guardian does not support multiple versions of Office on the same computer.
Web Browsers
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
Operating Systems
- Microsoft Windows 10 Education, Enterprise, Pro1
- Microsoft Windows 8.1 Enterprise, Pro
- Microsoft Windows 7 SP1 Enterprise, Professional, Ultimate23
1Supports versions 1703 (Creators Update / Redstone 2), 1709 (Fall Creators Update / Redstone 3), 1803 (April 2018 Update / Redstone 4), and 1809 (October 2018 Update / Redstone 5).
1Versions 1511 (November Update / Threshold 2), 1607 (Anniversary Update / Redstone), and 1903 (May 2019 Update / 19H1) are not supported.
2Dell Data Guardian geolocation (Beacon) feature is not supported.
3Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
- Visual C++ 2017 Redistributable Package (x86 and x64)
- Update for Universal C Runtime in Windows
if installed on Windows 7 or Windows 8.1. - Visual Studio 2010 Tools or Office Runtime (x86 and x64)
if installing with the MSI package. - Microsoft .NET Framework 4.5.2 (or later).
- Verify .NET Framework 4.5.2 or later is installed before installing Dell Data Guardian to prevent installation and upgrade failures.
- Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
Microsoft Office
Dell Data Guardian uses an Office plug-in for product functionality. The plug-in is supported on Office versions:
- Microsoft Office 365 Business, Business Premium1
- Microsoft Office 2019
- Microsoft Office 2016
- Microsoft Office 2013 SP1
1Microsoft Office 365 Business Essentials is not supported.
- For Office versioning, reference What Version of Office am I Using?
- Dell Data Guardian does not support multiple versions of Office on the same computer.
Web Browsers
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
Operating Systems
- Microsoft Windows 10 Education, Enterprise, Pro1
- Microsoft Windows 8.1 Enterprise, Pro
- Microsoft Windows 7 SP1 Enterprise, Professional, Ultimate23
1Supports versions 1607 (Anniversary Update / Redstone), 1703 (Creators Update / Redstone 2), 1709 (Fall Creators Update / Redstone 3), 1803 (April 2018 Update / Redstone 4), and 1809 (October 2018 Update / Redstone 5).
1Versions 1511 (November Update / Threshold 2) and 1903 (May 2019 Update /19H1) are not supported.
2Dell Data Guardian geolocation (Beacon) feature is not supported.
3Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
- Visual C++ 2017 Redistributable Package (x86 and x64)
- Update for Universal C Runtime in Windows
if installed on Windows 7 or Windows 8.1. - Visual Studio 2010 Tools or Office Runtime (x86 and x64)
if installing with the MSI package. - Microsoft .NET Framework 4.5.2 (or later).
- Verify .NET Framework 4.5.2 or later is installed before installing Dell Data Guardian to prevent installation and upgrade failures.
- Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
Microsoft Office
Dell Data Guardian uses an Office plug-in for product functionality. The plug-in is supported on Office versions:
- Microsoft Office 365 Business, Business Premium1
- Microsoft Office 2019
- Microsoft Office 2016
- Microsoft Office 2013 SP1
1Microsoft Office 365 Business Essentials is not supported.
- For Office versioning, reference What Version of Office am I Using?
- Dell Data Guardian does not support multiple versions of Office on the same computer.
Web Browsers
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
Operating Systems
- Microsoft Windows 10 Education, Enterprise, Pro1
- Microsoft Windows 8.1 Enterprise, Pro
- Microsoft Windows 7 SP1 Enterprise, Professional, Ultimate23
1Supports versions 1607 (Anniversary Update / Redstone), 1703 (Creators Update / Redstone 2), 1709 (Fall Creators Update / Redstone 3), 1803 (April 2018 Update / Redstone 4), and 1809 (October 2018 Update / Redstone 5).
1Versions 1511 (November Update / Threshold 2) and 1903 (May 2019 Update / 19H1) are not supported.
2Dell Data Guardian geolocation (Beacon) feature is not supported.
3Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
- Visual C++ 2015 Redistributable Package Update 3 (x86 and x64)
- Update for Universal C Runtime in Windows
if installed on Windows 7 or Windows 8.1. - Visual Studio 2010 Tools or Office Runtime (x86 and x64)
if installing with the MSI package. - Microsoft .NET Framework 4.5.2 (or later).
- Verify .NET Framework 4.5.2 or later is installed before installing Dell Data Guardian to prevent installation and upgrade failures.
- Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
Microsoft Office
Dell Data Guardian uses an Office plug-in for product functionality. The plug-in is supported on Office versions:
- Microsoft Office 365 Business, Business Premium1
- Microsoft Office 2019
- Microsoft Office 2016
- Microsoft Office 2013 SP1
1Microsoft Office 365 Business Essentials is not supported.
- For Office versioning, reference What Version of Office am I Using?
- Dell Data Guardian does not support multiple versions of Office on the same computer.
Web Browsers
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
Cloud Sync Clients
- Dropbox
- Dropbox for Business1
- Box2
- Google Drive3
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Dropbox for Business is only supported on Windows.
2Box Tools and Box Edit are not supported with Dell Data Guardian.
3Google Backup and Sync is not supported.
Operating Systems
- Microsoft Windows 10 Education, Enterprise, Pro1
- Microsoft Windows 8.1 Enterprise, Pro
- Microsoft Windows 7 SP1 Enterprise, Professional, Ultimate23
1Supports versions 1607 (Anniversary Update / Redstone), 1703 (Creators Update / Redstone 2), 1709 (Fall Creators Update / Redstone 3), 1803 (April 2018 Update / Redstone 4), and 1809 (October 2018 Update / Redstone 5).
1Versions 1511 (November Update / Threshold 2) and 1903 (May 2019 Update / 19H1) are not supported. 2Dell Data Guardian geolocation (Beacon) feature is not supported.
3Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
- Visual C++ 2015 Redistributable Package Update 3 (x86 and x64)
- Update for Universal C Runtime in Windows
if installed on Windows 7 or Windows 8.1. - Microsoft .NET Framework 4.5.2 (or later).
- Verify .NET Framework 4.5.2 or later is installed before installing Dell Data Guardian to prevent installation and upgrade failures.
- Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
Microsoft Office
Dell Data Guardian uses an Office plug-in for product functionality. The plug-in is supported on Office versions:
- Microsoft Office 365 Business, Business Premium1
- Microsoft Office 2019
- Microsoft Office 2016
- Microsoft Office 2013 SP1
1Microsoft Office 365 Business Essentials is not supported.
- For Office versioning, reference What Version of Office am I Using?
- Dell Data Guardian does not support multiple versions of Office on the same computer.
Web Browsers
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
Cloud Sync Clients:
Dell Data Guardian supports the following cloud clients:
- Dropbox
- Dropbox for Business1
- Box2
- Google Drive3
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Dropbox for Business is only supported on Windows.
2Box Tools and Box Edit are not supported with Dell Data Guardian.
3Google Backup and Sync is not supported.
Operating Systems
- Microsoft Windows 10 Education, Enterprise, Pro1
- Microsoft Windows 8.1 Enterprise, Pro
- Microsoft Windows 7 SP1 Enterprise, Professional, Ultimate23
1Supports versions 1607 (Anniversary Update / Redstone), 1703 (Creators Update / Redstone 2), 1709 (Fall Creators Update / Redstone 3), 1803 (April 2018 Update / Redstone 4) and 1809 (October 2018 Update / Redstone 5).
1Versions 1511 (November Update / Threshold 2) and 1903 (May 2019 Update / 19H1) are not supported.
2Dell Data Guardian geolocation (Beacon) feature is not supported.
3Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
- Visual C++ 2015 Redistributable Package Update 3 (x86 and x64)
- Update for Universal C Runtime in Windows
if installed on Windows 7 or Windows 8.1. - Microsoft .NET Framework 4.5.2 (or later).
- Verify .NET Framework 4.5.2 or later is installed before installing Dell Data Guardian to prevent installation and upgrade failures.
- Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
Microsoft Office
Dell Data Guardian uses an Office plug-in for product functionality. The plug-in is supported on Office versions:
- Microsoft Office 365 Business, Business Premium1
- Microsoft Office 2016
- Microsoft Office 2016
- Microsoft Office 2013 SP1
- Microsoft Office 2010 SP2
1Microsoft Office 365 Business Essentials is not supported.
- For Office versioning, reference What Version of Office am I Using?
- Dell Data Guardian does not support multiple versions of Office on the same computer.
Web Browsers
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
Cloud Sync Clients
- Dropbox
- Dropbox for Business1
- Box2
- Google Drive3
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Dropbox for Business is only supported on Windows.
2Box Tools and Box Edit are not supported with Dell Data Guardian.
3Google Backup and Sync is not supported.
Operating Systems
- Microsoft Windows 10 Education, Enterprise, Pro1
- Microsoft Windows 8.1 Enterprise, Pro
- Microsoft Windows 7 SP1 Enterprise, Professional, Ultimate23
1Supports versions 1607 (Anniversary Update / Redstone), 1703 (Creators Update / Redstone 2), 1709 (Fall Creators Update / Redstone 3), and 1803 (April 2018 Update / Redstone 4).
1Versions 1511 (November Update / Threshold 2), 1809 (October 2018 Update / Redstone 5), and 1903 (May 2019 Update / 19H1) are not supported.
2Dell Data Guardian geolocation (Beacon) feature is not supported.
3Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
- Visual C++ 2015 Redistributable Package Update 3 (x86 and x64)
- Update for Universal C Runtime in Windows
if installed on Windows 7 or Windows 8.1. - Microsoft .NET Framework 4.5.2 (or later).
- Verify .NET Framework 4.5.2 or later is installed before installing Dell Data Guardian to prevent installation and upgrade failures.
- Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
Microsoft Office
Dell Data Guardian uses an Office plug-in for product functionality. The plug-in is supported on Office versions:
- Microsoft Office 365 Business, Business Premium1
- Microsoft Office 2016
- Microsoft Office 2013 SP1
- Microsoft Office 2010 SP2
1Microsoft Office 365 Business Essentials is not supported.
- For Office versioning, reference What Version of Office am I Using?
- Dell Data Guardian does not support multiple versions of Office on the same computer.
Web Browsers
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
Cloud Sync Clients
- Dropbox
- Dropbox for Business1
- Box2
- Google Drive3
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Dropbox for Business is only supported on Windows.
2Box Tools and Box Edit are not supported with Dell Data Guardian.
3Google Backup and Sync is not supported.
Operating Systems
- Microsoft Windows 10 Education, Enterprise, Pro1
- Microsoft Windows 8.1 Update 0-1 Enterprise, Pro
- Microsoft Windows 7 SP1 Enterprise, Professional, Ultimate23
1Supports versions 1607 (Anniversary Update / Redstone), 1703 (Creators Update / Redstone 2), 1709 (Fall Creators Update / Redstone 3), and 1803 (April 2018 Update / Redstone 4).
1Versions 1511 (November Update / Threshold 2), 1809 (October 2018 Update / Redstone 5), and 1903 (May 2019 Update / 19H1) are not supported.
2Dell Data Guardian geolocation (Beacon) feature is not supported.
3Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
- Visual C++ 2015 Redistributable Package Update 3 (x86 and x64)
- Update for Universal C Runtime in Windows
if installed on Windows 7 or Windows 8.1. - Microsoft .NET Framework 4.5.2 (or later).
- Verify .NET Framework 4.5.2 or later is installed before installing Dell Data Guardian to prevent installation and upgrade failures.
- Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
Microsoft Office
Dell Data Guardian uses an Office plug-in for product functionality. The plug-in is supported on Office versions:
- Microsoft Office 365 Business, Business Premium1
- Microsoft Office 2016
- Microsoft Office 2013 SP1
- Microsoft Office 2010 SP2
1Microsoft Office 365 Business Essentials is not supported.
- For Office versioning, reference What Version of Office am I Using?
- Dell Data Guardian does not support multiple versions of Office on the same computer.
Web Browsers
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
Cloud Sync Clients
- Dropbox
- Dropbox for Business1
- Box2
- Google Drive3
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Dropbox for Business is only supported on Windows.
2Box Tools and Box Edit are not supported with Dell Data Guardian.
3Google Backup and Sync is not supported.
Operating Systems
- Microsoft Windows 10 Education, Enterprise, Pro1
- Microsoft Windows 8.1 Update 0-1 Enterprise, Pro
- Microsoft Windows 7 SP0-SP1 Enterprise, Professional, Ultimate23
1Supports versions 1607 (Anniversary Update / Redstone), 1703 (Creators Update / Redstone 2), 1709 (Fall Creators Update / Redstone 3), and 1803 (April 2018 Update / Redstone 4).
1Versions 1511 (November Update / Threshold 2), 1809 (October 2018 Update / Redstone 5), and 1903 (May 2019 Update / 19H1) are not supported.
2Dell Data Guardian geolocation (Beacon) feature is not supported.
3Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
- Visual C++ 2015 Redistributable Package Update 3 (x86 and x64)
- Update for Universal C Runtime in Windows
if installed on Windows 7 or Windows 8.1. - Microsoft .NET Framework 4.5.2 (or later).
- Verify .NET Framework 4.5.2 or later is installed before installing Dell Data Guardian to prevent installation and upgrade failures.
- Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
Microsoft Office
Dell Data Guardian uses an Office plug-in for product functionality. The plug-in is supported on Office versions:
- Microsoft Office 365 Business, Business Premium1
- Microsoft Office 2016
- Microsoft Office 2013 SP1
- Microsoft Office 2010 SP2
1Microsoft Office 365 Business Essentials is not supported.
- For Office versioning, reference What Version of Office am I Using?
- Dell Data Guardian does not support multiple versions of Office on the same computer.
Web Browsers
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
Cloud Sync Clients
- Dropbox
- Dropbox for Business1
- Box2
- Google Drive3
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Dropbox for Business is only supported on Windows.
2Box Tools and Box Edit are not supported with Dell Data Guardian.
3Google Backup and Sync is not supported.
Operating Systems
- Microsoft Windows 10 Education, Enterprise, Pro1
- Microsoft Windows 8.1 Update 0-1 Enterprise, Pro
- Microsoft Windows 7 SP0-SP1 Enterprise, Professional, Ultimate23
1Supports versions 1607 (Anniversary Update / Redstone), 1703 (Creators Update / Redstone 2), 1709 (Fall Creators Update / Redstone 3), and 1803 (April 2018 Update / Redstone 4).
1Versions 1511 (November Update / Threshold 2), 1809 (October 2018 Update / Redstone 5), and 1903 (May 2019 Update / 19H1) are not supported.
2Dell Data Guardian geolocation (Beacon) feature is not supported.
3Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
- Visual C++ 2015 Redistributable Package Update 3 (x86 and x64)
- Update for Universal C Runtime in Windows
if installed on Windows 7 or Windows 8.1. - Microsoft .NET Framework 4.5.2 (or later).
- Verify .NET Framework 4.5.2 or later is installed before installing Dell Data Guardian to prevent installation and upgrade failures.
- Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
Microsoft Office
Dell Data Guardian uses an Office plug-in for product functionality. The plug-in is supported on Office versions:
- Microsoft Office 365 Business, Business Premium1
- Microsoft Office 2016
- Microsoft Office 2013 SP1
- Microsoft Office 2010 SP2
1Microsoft Office 365 Business Essentials is not supported.
- For Office versioning, reference What Version of Office am I Using?
- Dell Data Guardian does not support multiple versions of Office on the same computer.
Web Browsers
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
Cloud Sync Clients
- Dropbox
- Dropbox for Business1
- Box2
- Google Drive3
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Dropbox for Business is only supported on Windows.
2Box Tools and Box Edit are not supported with Dell Data Guardian.
3Google Backup and Sync is not supported.
Operating Systems
- Microsoft Windows 10 Education, Enterprise, Pro1
- Microsoft Windows 8.1 Update 0-1 Enterprise, Pro
- Microsoft Windows 7 SP0-SP1 Enterprise, Professional, Ultimate23
1Supports versions 1607 (Anniversary Update / Redstone), 1703 (Creators Update / Redstone 2), 1709 (Fall Creators Update / Redstone 3), and 1803 (April 2018 Update / Redstone 4).
1Versions 1511 (November Update / Threshold 2), 1809 (October 2018 Update / Redstone 5), and 1903 (May 2019 Update / 19H1) are not supported.
2Dell Data Guardian geolocation (Beacon) feature is not supported.
3Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
- Visual C++ 2015 Redistributable Package Update 3 (x86 and x64)
- Update for Universal C Runtime in Windows
if installed on Windows 7 or Windows 8.1. - Microsoft .NET Framework 4.5.2 (or later).
- Verify .NET Framework 4.5.2 or later is installed before installing Dell Data Guardian to prevent installation and upgrade failures.
- Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
Microsoft Office
Dell Data Guardian uses an Office plug-in for product functionality. The plug-in is supported on Office versions:
- Microsoft Office 2016
- Microsoft Office 2013
- Microsoft Office 2010 SP1 or later
- For Office versioning, reference What Version of Office am I Using?
- Dell Data Guardian does not support multiple versions of Office on the same computer.
Web Browsers
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
Cloud Sync Clients
- Dropbox
- Dropbox for Business1
- Box2
- Google Drive3
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Dropbox for Business is only supported on Windows.
2Box Tools and Box Edit are not supported with Dell Data Guardian.
3Google Backup and Sync is not supported.
Operating Systems
- Microsoft Windows 10 Education, Enterprise, Pro1
- Microsoft Windows 8.1 Update 0-1 Enterprise, Pro
- Microsoft Windows 7 SP0-SP1 Enterprise, Professional, Ultimate23
1Supports versions 1607 (Anniversary Update / Redstone), 1703 (Creators Update / Redstone 2), 1709 (Fall Creators Update / Redstone 3), and 1803 (April 2018 Update / Redstone 4).
1Versions 1511 (November Update / Threshold 2), 1809 (October 2018 Update / Redstone 5), and 1903 (May 2019 Update / 19H1) are not supported.
2Dell Data Guardian geolocation (Beacon) feature is not supported.
3Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
- Visual C++ 2015 Redistributable Package Update 3 (x86 and x64)
- Update for Universal C Runtime in Windows
if installed on Windows 7 or Windows 8.1. - Microsoft .NET Framework 4.5.2 (or later).
- Verify .NET Framework 4.5.2 or later is installed before installing Dell Data Guardian to prevent installation and upgrade failures.
- Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
Microsoft Office
Dell Data Guardian uses an Office plug-in for product functionality. The plug-in is supported on Office versions:
- Microsoft Office 2016
- Microsoft Office 2013
- Microsoft Office 2010 SP1 or later
- For Office versioning, reference What Version of Office am I Using?
- Dell Data Guardian does not support multiple versions of Office on the same computer.
Web Browsers
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
Cloud Sync Clients
- Dropbox
- Dropbox for Business1
- Box2
- Google Drive3
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Dropbox for Business is only supported on Windows.
2Box Tools and Box Edit are not supported with Dell Data Guardian.
3Google Backup and Sync is not supported.
Operating Systems
- Microsoft Windows 10 Education, Enterprise, Pro1
- Microsoft Windows 8.1 Update 0-1Enterprise, Pro
- Microsoft Windows 7 SP1 SP0-SP1 Enterprise, Professional, Ultimate23
1Supports versions 1607 (Anniversary Update / Redstone), 1703 (Creators Update / Redstone 2), 1709 (Fall Creators Update / Redstone 3), and 1803 (April 2018 Update / Redstone 4).
1Versions 1511 (November Update / Threshold 2), 1809 (October 2018 Update / Redstone 5), and 1903 (May 2019 Update / 19H1) are not supported.
2Dell Data Guardian geolocation (Beacon) feature is not supported.
3Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
- Visual C++ 2015 Redistributable Package Update 3 (x86 and x64)
- Update for Universal C Runtime in Windows
if installed on Windows 7 or Windows 8.1. - Microsoft .NET Framework 4.5.2 (or later).
- Verify .NET Framework 4.5.2 or later is installed before installing Dell Data Guardian to prevent installation and upgrade failures.
- Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
Microsoft Office
Dell Data Guardian uses an Office plug-in for product functionality. The plug-in is supported on Office versions:
- Microsoft Office 2013
- Microsoft Office 2010 SP1 or later
- For Office versioning, reference What Version of Office am I Using?
- Dell Data Guardian does not support multiple versions of Office on the same computer.
Web Browsers
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
Cloud Sync Clients
- Dropbox
- Dropbox for Business1
- Box2
- Google Drive3
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Dropbox for Business is only supported on Windows.
2Box Tools and Box Edit are not supported with Dell Data Guardian.
3Google Backup and Sync is not supported.
Mac
Dell Data Guardian has specific Hardware and Software requirements for Mac. Click the appropriate subject for more information.
- Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon Processors are all supported
- 2 GB RAM
- 200 MB free disk space
Click the appropriate product version for specific software requirements. For more information, reference, How to Identify the Dell Data Guardian Version.
Operating Systems:
- macOS Mojave 10.14.0 to 10.14.5
- macOS High Sierra 10.13.6
- macOS Sierra 10.12.6
Microsoft Office:
- Microsoft Office 2019
- Microsoft Office 2016
- Microsoft Office 2013 SP1
Web Browsers
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
- Mac Safari
Cloud Sync Clients
- Dropbox
- Box1
- Google Drive2
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Box Tools and Box Edit are not supported with Dell Data Guardian.
2Google Backup and Sync is not supported.
Operating Systems:
- macOS Mojave 10.14.0 to 10.14.4
- macOS High Sierra 10.13.6
- macOS Sierra 10.12.6
Microsoft Office:
- Microsoft Office 2019
- Microsoft Office 2016
- Microsoft Office 2013 SP1
Web Browsers
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
- Mac Safari
Cloud Sync Clients
- Dropbox
- Box1
- Google Drive2
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Box Tools and Box Edit are not supported with Dell Data Guardian.
2Google Backup and Sync is not supported.
Operating Systems:
- macOS Mojave 10.14.0 to 10.14.4
- macOS High Sierra 10.13.6
- macOS Sierra 10.12.6
Microsoft Office:
- Microsoft Office 2019
- Microsoft Office 2016
- Microsoft Office 2013 SP1
Web Browsers
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
- Mac Safari
Cloud Sync Clients
- Dropbox
- Box1
- Google Drive2
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Box Tools and Box Edit are not supported with Dell Data Guardian.
2Google Backup and Sync is not supported.
Operating Systems:
- macOS Mojave 10.14.0 to 10.14.1
- macOS High Sierra 10.13.3 to 10.13.4
- macOS Sierra 10.12.6
Microsoft Office:
- Microsoft Office 2013
- Microsoft Office 2010 SP1 or SP2
Web Browsers:
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
- Mac Safari
Cloud Sync Clients
- Dropbox
- Box1
- Google Drive2
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Box Tools and Box Edit are not supported with Dell Data Guardian.
2Google Backup and Sync is not supported.
Operating Systems:
- macOS Mojave 10.14.0 to 10.14.1
- macOS High Sierra 10.13.5 to 10.13.6
- macOS Sierra 10.12.6
- Mac OS X El Capitan 10.11.6
Microsoft Office:
- Microsoft Office 2013
- Microsoft Office 2010 SP1 or SP2
Web Browsers:
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
- Mac Safari
Cloud Sync Clients
- Dropbox
- Box1
- Google Drive2
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Box Tools and Box Edit are not supported with Dell Data Guardian.
2Google Backup and Sync is not supported.
Operating Systems:
- macOS High Sierra 10.13.3 to 10.13.6
- macOS Sierra 10.12.6
- Mac OS X El Capitan 10.11.6
Microsoft Office:
- Microsoft Office 2013
- Microsoft Office 2010 SP1 or SP2
Web Browsers:
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
- Mac Safari
Cloud Sync Clients
- Dropbox
- Box1
- Google Drive2
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Box Tools and Box Edit are not supported with Dell Data Guardian.
2Google Backup and Sync is not supported.
Operating Systems:
- macOS High Sierra 10.13.2 to 10.13.4
- macOS Sierra 10.12.6
- Mac OS X El Capitan 10.11.6
Microsoft Office:
- Microsoft Office 2013
- Microsoft Office 2010 SP1 or SP2
Web Browsers:
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
- Mac Safari
Cloud Sync Clients
- Dropbox
- Box1
- Google Drive2
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Box Tools and Box Edit are not supported with Dell Data Guardian.
2Google Backup and Sync is not supported.
Operating Systems:
- macOS High Sierra 10.13.0 to 10.13.2
- macOS Sierra 10.12.6
- Mac OS X El Capitan 10.11.6
Microsoft Office:
- Microsoft Office 2013
- Microsoft Office 2010 SP1 or SP2
Web Browsers:
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
- Mac Safari
Cloud Sync Clients
- Dropbox
- Box1
- Google Drive2
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Box Tools and Box Edit are not supported with Dell Data Guardian.
2Google Backup and Sync is not supported.
Operating Systems:
- macOS Sierra 10.12.5 to 10.12.6
- Mac OS X El Capitan 10.11.6
- Mac OS X Yosemite 10.10.5
Microsoft Office:
- Microsoft Office 2013
- Microsoft Office 2010 SP1 or SP2
Web Browsers:
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
- Mac Safari
Cloud Sync Clients
- Dropbox
- Box1
- Google Drive2
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Box Tools and Box Edit are not supported with Dell Data Guardian.
2Google Backup and Sync is not supported.
Operating Systems:
- macOS Sierra 10.12.3 to 10.12.4
- Mac OS X El Capitan 10.11.6
- Mac OS X Yosemite 10.10.5
Microsoft Office:
- Microsoft Office 2013
- Microsoft Office 2010 SP1 or SP2
Web Browsers:
- Internet Explorer 11.X and later
- Mozilla Firefox 41.X and later
- Google Chrome 46.X and Later
- Mac Safari
Cloud Sync Clients
- Dropbox
- Box1
- Google Drive2
- OneDrive
- OneDrive for Business
- Unified OneDrive
1Box Tools and Box Edit are not supported with Dell Data Guardian.
2Google Backup and Sync is not supported.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Additional Information
Videos
Article Properties
Affected Product
Dell Data Guardian
Last Published Date
19 dec. 2022
Version
17
Article Type
Solution