PowerProtect 服务器灾难恢复备份失败,出现 AccessDeniedException
Summary: PowerProtect Data Manager 备份一体机服务器灾难恢复 (DR) 备份失败,并显示 /data01/serverdr_staging/postgres_pwd 目录的 AccessDeniedException。
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Symptoms
PowerProtect Data Manager 备份一体机服务器灾难恢复 (DR) 备份失败,出现异常。而 /var/log/brs/serverdr/serverdr.log 显示:
YYYY-MM-DD HH:MM:SS ERROR [] [createBackupAsync-2] [][][][TRACE_ID:8d1eb37a6d33f4df;JOB_ID:90a8dc6d7559f55d][] [c.e.d.e.c.s.c.u.SdrUtils.createFailedErrorMessage(570)] - Generating failed error message
java.nio.file.AccessDeniedException: /data01/serverdr_staging/postgres_pwd
at java.base/sun.nio.fs.UnixException.translateToIOException(UnixException.java:90)
at java.base/sun.nio.fs.UnixException.rethrowAsIOException(UnixException.java:111)
at java.base/sun.nio.fs.UnixException.rethrowAsIOException(UnixException.java:116)
..
..
"name" : "Create a Server Disaster Recovery backup - by Scheduler",
"category" : "DISASTER_RECOVERY",
"subcategory" : null,
"ancestryId" : "93ad5efc-b72c-44c5-9638-44093885b358",
"parentId" : "36b9c1ef-fe95-478c-90a8-dc6d7559f55d",
"classType" : "TASK",
"source" : {
"type" : "DATA_MANAGER",
"id" : null,
"description" : null
},
"result" : {
"status" : "FAILED",
"summaries" : [ "BackUp ID : b75cfb53-4859-4f8c-839e-a4073a91f32b", "Backup Name : SystemDR-1662050537324", "PPDM Backup : PPDM Task Id : 7f23a861-1dc9-4b7a-8c28-84ac81df6956", "Available PPDM Storage : 0.0 B (0 Bytes)", "Backup Size : 47.2
3 MB (47230767 Bytes)", "Tar file size : 79.56 MB (79557831 Bytes)", "FAILED" ],
"error" : {
"code" : "ASDR0001",
"reason" : "/data01/serverdr_staging/postgres_pwd",
"detailedDescription" : "The Server Disaster Recovery backup cannot be completed.",
"remediation" : "Please review the log files at /var/log/brs/serverdr for more detailed information or contact support if the issue persists.",
Cause
为以下项配置了不正确的权限: /data01/serverdr_staging/postgres_pwd 目录下看到一个新的 res 目录。权限不正确的原因未知。
admin@my-ppdm:~> ls -l /data01/serverdr_staging/ total 1292 drwxr-xr-x 3 elasticsearch elasticsearch 292 Sep 8 12:57 elasticsearch drwx------ 3 admin admin 17 Aug 26 10:42 etc drwx------ 5 admin admin 138 Sep 8 12:57 lockbox drwx------ 5 admin admin 138 Sep 8 12:57 pgsql -rw------- 1 root root 48 Jul 21 14:14 postgres_pwd drwx------ 2 admin admin 32 Aug 26 10:42 resiliency
Resolution
更新 的权限 /data01/serverdr_staging/postgres_pwd 目录下看到一个新的 res 目录。
- 打开与 PowerProtect Data Manager 的 SSH 会话,并使用管理员帐户进行身份验证。
- 使用
su命令并使用 root 密码进行身份验证:sudo su Update the postgres_pwd directory permissions:chmod 777 postgres_pwdUpdate the postgres_pwd directory owner: chown admin:admin postgres_pwd
Produse afectate
PowerProtect SoftwareProprietăți articol
Article Number: 000203174
Article Type: Solution
Ultima modificare: 23 dec. 2025
Version: 5
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