Touch Screen Function Lost After Latitude 7220 Rugged Extreme Tablet Resumes or Reboots

Summary: The following article describes what to do when you touch screen function is lost on the Latitude 7220 Rugged Extreme Tablet. This is seen when it reboots or resumes from suspend.

Acest articol se aplică pentru Acest articol nu se aplică pentru Acest articol nu este legat de un produs specific. Acest articol nu acoperă toate versiunile de produs existente.
Consultați alte resurse

Symptoms

Latitude 7220 Rugged Extreme Tablet owners may experience a failure to respond to any touch input using the touch panel. This happens following a laptop reboot or resuming from suspend.

If you run the eGalaxTuner tool, it reveals:

Error code 0x00000010,
with a Hardware status information stating 0x00000200
which indicates a communication error.

Cause

There are communication issues between the Microcontroller (MCU) and the touch controller Integrated Circuit (IC). This is happening on firmware versions of the touch panel that are older than version A4N.

Resolution

Note: You must have administrator rights on your laptop to make any operating system changes or update software.

Update the application firmware driver to Dell Touch Firmware Update Tool, version A4N, A00 or later. To download and install the Dell Touch Firmware Update Tool-A4_N_ZPE.exe see:

Produse afectate

Latitude 7220 Rugged Extreme Tablet
Proprietăți articol
Article Number: 000207232
Article Type: Solution
Ultima modificare: 15 nov. 2024
Version:  4
Găsiți răspunsuri la întrebările dvs. de la alți utilizatori Dell
Servicii de asistență
Verificați dacă dispozitivul dvs. este acoperit de serviciile de asistență.