How to Attach Files to Your Service Request Through the Dell Support Portal

Summary: In some situations Dell Technical Support may request evidence to perform a more assertive diagnosis. This article illustrates how to attach files to your service request through the Dell Support portal. ...

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Instructions

What do you need to know before you begin

 

  1. Go to Dell Support Service Request Search   
  2. Enter a service request number and click the 'Search' button.
    Search Service Request number
Figure 1: Search Service Request number
  1. Enter the email that was used to create the service request and click the 'Submit' button.
Validate email address
Figure 2: Validate email address
  1. Under ACTIVITY CENTER note the Attachments area, select the 'Add more attachments' button. 

    Service Request Summary page
Figure 3: Service Request Summary page
  1. Click 'Select Files'.
    Select Files
Figure 4: Select Files
  1. Select the files that you want to attach and click the 'Open/Open' button. 
  2. Confirm that all files are in the list, if not, click the 'Add another file' button and select the missing file, when complete click the 'Upload All' button. 
Upload attachements
Figure 5: Upload attachments
  1. Wait until all files have completed loading.
NOTE: The following file types are not supported:

Unsupported file types
Figure 6: Unsupported file types

Produse afectate

SupportAssist, SupportAssist Enterprise, Legacy Tools
Proprietăți articol
Article Number: 000217882
Article Type: How To
Ultima modificare: 29 sept. 2023
Version:  2
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