PowerProtect DM5500 Appliance: UPGRADE_PRECHECK: Kan PPDM-upgradepakket niet uploaden

Summary: De pre-check van de DM 5500 codebuild-upgrade van 5.13 naar 5.14 kon het PPDM-upgradepakket niet uploaden.

Acest articol se aplică pentru Acest articol nu se aplică pentru Acest articol nu este legat de un produs specific. Acest articol nu acoperă toate versiunile de produs existente.

Symptoms

Wanneer u probeert de PowerProtect Data Manager Appliance te upgraden, kan het controleproces voor de upgrade mislukken met de volgende fout:


WebUI - Foutcode voor controle
De LogBundle verwijst naar de foutcode: logs/ppoe/upgrade/upgrade.log
26 Oct 2023 11:48:20  UTC ERROR [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] util.PpdmUtil - uploadPackage -->Failed to upload PPDM upgrade Package. Retrying count : 3
org.springframework.web.client.ResourceAccessException: I/O error on POST request for "https://xxx.xxx.xxx.xxx:8443/api/v2/upgrade-packages": Error writing request body to server; nested exception is java.io.IOException: Error writing request body to server
        at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:791) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.web.client.RestTemplate.execute(RestTemplate.java:717) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.web.client.RestTemplate.postForEntity(RestTemplate.java:474) ~[spring-web-5.3.27.jar!/:5.3.27]
        at com.dellemc.ppoe.upgrade.util.PpdmUtil.uploadPackage(PpdmUtil.java:96) ~[upgrade-common-1.2.0.0.jar!/:?]
        at com.dellemc.ppoe.upgrade.precheck.tasks.PpdmPrecheckTask.execute(PpdmPrecheckTask.java:77) ~[upgrade-precheck-1.2.0.0.jar!/:?]
        at com.dellemc.ppoe.workflow.service.WorkflowTask.run(WorkflowTask.java:67) ~[ppoe-workflow-1.2.0.0.jar!/:?]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) ~[?:?]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) ~[?:?]
        at java.lang.Thread.run(Thread.java:834) ~[?:?]
Caused by: java.io.IOException: Error writing request body to server
        at sun.net.www.protocol.http.HttpURLConnection$StreamingOutputStream.checkError(HttpURLConnection.java:3668) ~[?:?]
        at sun.net.www.protocol.http.HttpURLConnection$StreamingOutputStream.write(HttpURLConnection.java:3651) ~[?:?]
        at org.springframework.util.StreamUtils$NonClosingOutputStream.write(StreamUtils.java:287) ~[spring-core-5.3.27.jar!/:5.3.27]
        at org.springframework.util.StreamUtils.copy(StreamUtils.java:167) ~[spring-core-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.ResourceHttpMessageConverter.writeContent(ResourceHttpMessageConverter.java:139) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.ResourceHttpMessageConverter.writeInternal(ResourceHttpMessageConverter.java:129) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.ResourceHttpMessageConverter.writeInternal(ResourceHttpMessageConverter.java:45) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.AbstractHttpMessageConverter.write(AbstractHttpMessageConverter.java:227) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.writePart(FormHttpMessageConverter.java:541) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.writeParts(FormHttpMessageConverter.java:517) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.writeMultipart(FormHttpMessageConverter.java:497) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.write(FormHttpMessageConverter.java:369) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.write(FormHttpMessageConverter.java:156) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.web.client.RestTemplate$HttpEntityRequestCallback.doWithRequest(RestTemplate.java:997) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:780) ~[spring-web-5.3.27.jar!/:5.3.27]
        ... 8 more
26 Oct 2023 11:48:20  UTC ERROR [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] util.PpdmUtil - uploadPackage -->Maximum retries occurred for package upload.
26 Oct 2023 11:48:20  UTC ERROR [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] tasks.PpdmPrecheckTask - PPDM Precheck failed :{}
com.dellemc.ppoe.common.errorutil.PPOEException: Failed to upload the Data Manager update package. Internal error occurred.
        at com.dellemc.ppoe.upgrade.util.PpdmUtil.uploadPackage(PpdmUtil.java:109) ~[upgrade-common-1.2.0.0.jar!/:?]
        at com.dellemc.ppoe.upgrade.precheck.tasks.PpdmPrecheckTask.execute(PpdmPrecheckTask.java:77) ~[upgrade-precheck-1.2.0.0.jar!/:?]
        at com.dellemc.ppoe.workflow.service.WorkflowTask.run(WorkflowTask.java:67) ~[ppoe-workflow-1.2.0.0.jar!/:?]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) ~[?:?]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) ~[?:?]
        at java.lang.Thread.run(Thread.java:834) ~[?:?]
26 Oct 2023 11:48:20  UTC INFO  [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] util.UpgradeAuditUtil - Updating upgrade summary log file : Data Manager pre-check : Pre-check failed.
26 Oct 2023 11:48:20  UTC INFO  [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] util.UpgradeAuditUtil - Updated upgrade summary log file.

Cause

Het PowerProtect Data Manager-pakketbestand is niet correct geüpload.

Resolution

Handmatige CMD-regelactie is vereist om een mogelijk beschadigd pakket te beheren.
Aangezien het PowerProtect DM5500-apparaat een 'gesloten' systeem is en bash/shell-toegang nodig is, is de aandacht van Dell EMC Support vereist voor dergelijke problemen.

Produse afectate

PowerProtect DM5500
Proprietăți articol
Article Number: 000218965
Article Type: Solution
Ultima modificare: 19 sept. 2025
Version:  4
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