vProtect:Hyper-v 备份失败,并显示 [Export] ExternalAPIException:内部服务器错误
Summary: 初始代理安装后,vProtect Hyper-v 备份失败并显示 [Export] ExternalAPIException:内部服务器错误
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Symptoms
Hyper-v backup fails with [Export] ExternalAPIException: Internal Server Error。
节点日志中出现类似于以下内容的异常:
[2024-03-14 11:01:33.667] ERROR [pool-5-thread-28] HypervRequestSender.send:43
[3eab164e-e3c8-45ea-9fcd-dc8e5f408f7d] ApiException, code 500
[2024-03-14 11:01:33.667] ERROR [pool-5-thread-28] ExportTask.run:135
[3eab164e-e3c8-45ea-9fcd-dc8e5f408f7d] Backup task failed:
com.dell.vprotect.engine.exception.ExternalAPIException: Internal Server Error
at com.dell.vprotect.engine.hypervisor.hyperv.HypervRequestSender.send(HypervRequestSender.java:48) ~[engine.jar:?]
at com.dell.vprotect.engine.hypervisor.hyperv.HypervApi.convertSnapshot(HypervApi.java:360) ~[engine.jar:?]
at com.dell.vprotect.engine.hypervisor.hyperv.vmexport.DdBoostExport.exportIncremental(DdBoostExport.java:206) ~[engine.jar:?]
代理程序日志具有类似于以下内容的错误:
ExceptionMessage: Could not load type 'DDBoost.ConnectorsPool' from assembly 'DDBoost, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null'. ExceptionType: System.TypeLoadException StackTrace: at HyperVAgent.FileTransfer.DdBoostService.UploadConfiguration(String vmName, String exportConfPath, String backupFileName, DdBoostBackupDestination ddBoostBackupDestination) at HyperVAgent.Controllers.DdBoostController.UploadVmConfiguration(String vmName, DdBoostBackupDestinationDTO ddBoostBackupDestinationDto) at lambda_method(Closure , Object , Object[] )
Cause
所需的 Microsoft Visual C++ 可再发行组件 2013 和 2015 包尚未安装在虚拟机监控程序上。
Resolution
代理安装需要 .NET Framework 4.7.2 或更高版本、Microsoft Visual C++ Redistributable 2013 和 2015。
vcredist_x64 随代理分发,可在以下位置找到:
C:\Program Files\vProtect\Hyper-V Agent\bin
Produse afectate
vProtectProprietăți articol
Article Number: 000224085
Article Type: Solution
Ultima modificare: 03 apr. 2025
Version: 3
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