Vprotect: Hyper-V-varmuuskopiot epäonnistuvat ja (vienti) sisäinen palvelinvirhe

Summary: Hyper-V-varmuuskopiointi epäonnistuu ja näyttöön tulee vProtect-virhe ExternalAPIException: Sisäinen palvelinvirhe"

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Symptoms

Varmuuskopiointi epäonnistuu "ExternalAPIException: Internal Server Error"

Tarkista solmulokeista alla näkyvä virhe:

[2024-04-10 20:24:18.531] ERROR [pool-5-thread-6] HypervRequestSender.send:43
[e4b640a5-7784-4195-a909-6294d3763d0f] ApiException, code 500

[2024-04-10 20:24:18.531] ERROR [pool-5-thread-6] ExportTask.run:135
[e4b640a5-7784-4195-a909-6294d3763d0f] Backup task failed:

com.dell.vprotect.engine.exception.ExternalAPIException: Internal Server Error
        at com.dell.vprotect.engine.hypervisor.hyperv.HypervRequestSender.send(HypervRequestSender.java:48) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.HypervApi.createAndUploadRctMap(HypervApi.java:283) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.vmexport.DdBoostExport.createAndUploadRctMapToDdBoostAndUpdateBackupFiles(DdBoost
Export.java:221) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.vmexport.DdBoostExport.lambda$exportIncremental$6(DdBoostExport.java:163) ~[engin
e.jar:?]


Tarkista Hyper-V vProtect -agentin lokit. Virhe on seuraavanlainen: 

2024/04/10 20:27:06.761 [e4b640a5-7784-4195-a909-6294d3763d0f] Microsoft.Management.Infrastructure.CimException: The WS-Management service cannot process the request. The computed response packet size (585610) exceeds the maximum envelope size that is allowed (512000).
   at Microsoft.Management.Infrastructure.Internal.Operations.CimSyncEnumeratorBase`1.MoveNext()
   at System.Linq.Enumerable.SingleOrDefault[TSource](IEnumerable`1 source)
   at Microsoft.Management.Infrastructure.CimSession.InvokeMethod(String namespaceName, CimInstance instance, String methodName, CimMethodParametersCollection methodParameters, CimOperationOptions options)

Cause

Oletuskoko WSMan:\localhost\MaxEnvelopeSizeKb on 500 (kilotavua), mikä on 512 000 tavua.

Jos asiakaspalvelija yrittää siirtää lisää tietoja DDboost Tätä varten heitetään poikkeus.

Resolution

Avaa hypervisor, joka isännöi virtuaalikonetta, jossa on viallinen varmuuskopio.
Tarkista koko WSMan:\localhost\MaxEnvelopeSizeKb (PowerShell järjestelmänvalvojana)

PS C:\Users\Administrator> Get-Item -Path WSMan:\localhost\MaxEnvelopeSizeKb


   WSManConfig: Microsoft.WSMan.Management\WSMan::localhost

Type            Name                           SourceOfValue   Value
----            ----                           -------------   -----
System.String   MaxEnvelopeSizekb                              500


PS C:\Users\Administrator>


Suurentaa arvoa oletusarvosta 500 arvoon, joka on suurempi kuin lähetettävien tavujen määrä 

PS C:\Users\Administrator> Set-Item -Path WSMan:\localhost\MaxEnvelopeSizeKb 600
PS C:\Users\Administrator> Get-Item -Path WSMan:\localhost\MaxEnvelopeSizeKb


   WSManConfig: Microsoft.WSMan.Management\WSMan::localhost

Type            Name                           SourceOfValue   Value
----            ----                           -------------   -----
System.String   MaxEnvelopeSizekb                              600


PS C:\Users\Administrator>


Suorita varmuuskopiointi uudelleen

Produse afectate

vProtect
Proprietăți articol
Article Number: 000224451
Article Type: Solution
Ultima modificare: 04 mai 2026
Version:  3
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