NetWorker: Windows NetWorker server not sending failedActionNotification SNMP notifications

The NetWorker action is configured with "On Failure" SNMP trap notifications using the nsrtrap command: NetWorker: How To Configure, Create, And Modify SNMP Notifications
The NetWorker server is installed on a Windows server.
The NetWorker server was upgraded or deployed as one of the following versions:

• 19.11.x (all releases)
• 19.12.0.0 (all releases)
• 19.13.0.0 to 19.13.0.2

Prior to upgrading to one of the impacted releases, a failed backup sends a failedActionNotification, for example:

On the impacted NetWorker releases, only the nwServerNotification is received. The failedActionNotification and other Object Identity (OID)-based SNMP notifications are not received.

The NetWorker Administration Guide states the following:
 

See: View SNMP v2c traps on Windows Trap Receiver from the NeWorker Administration Guide. 

On the impacted versions, only the "Legacy Notification" is sent from Windows NetWorker servers. This notification appears as "nwServerNotification" (OID .1.3.6.1.4.1.160.0.1). The notification is sent with a single string with the SNMP message. It does not separate the details into fields in the same way that OID-based notifications do.

This issue has not been observed on Linux NetWorker servers.

Defect NETWORKER-126293 was identified by NetWorker engineering.

This issue is addressed in the following NetWorker releases:

• 19.13.0.3
• 19.14.0.1 (tentative Oct 2026)

After upgrading to one of the above releases (or later). The OID-based SNMP notifications are sent again.

The NetWorker Administration Guide provides additional details about SNMP notifications: Support for NetWorker | Manuals & Documents 

The NETWORKER-MIB file from the NetWorker server also provides information about the different OID-based notifications:

• Linux: /opt/nsr/snmp/NETWORKER-MIB.txt
• Windows (Default): C:\Program Files\EMC NetWorker\nsr\snmp\NETWORKER-MIB.txt