Dell Security Management Server User is Unable to log in to the Management Console with Only Forensic or Policy Admin Roles

Affected Products:

• Dell Security Management Server
• Dell Data Protection | Enterprise Edition

The user receives an error message stating Unable to Access the User Admin Roles. Although the Administrator Guide does state that Forensic Admin or Policy Admin accounts have the rights to access the console, the accounts are not allowing access to the console.

Not Applicable

To resolve this issue, the user should add the Helpdesk Role to their account. After their account has been updated, they can access the Remote Management Console.

To contact support, reference Dell Data Security International Support Phone Numbers.
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