IDPA：在 Avamar 上升級到 2.3 失敗，並顯示「Avamar EBR Server Initialization Failed」，因為密碼箱重設失敗

在 Avamar 伺服器上 IDPA 升級至 2.3 失敗，並顯示下列錯誤：

Avamar EBR Server initialization failed

安裝 Avsecurity 匯總時，Avamar 伺服器上的加密箱重設失敗會導致此錯誤。

在「avAppLevelUpgrade.log」紀錄檔中，出現以下錯誤訊息：

RUNNING,17,Package AvPlatformOsRollup_2018-R4-v5 is ready for installation
RUNNING,18,Started installation of Backup server packages. This may take 40 minutes
RUNNING,19,AvamarUpgrade1820,AvPlatformOsRollup_2018-R4-v5 avp installation failed
RUNNING,20,Initializing Avamar EBR server
RUNNING,21,Avamar EBR Server initialization Failed
RUNNING,25,Successfully upgraded Backup Server
RUNNING,25,Preparing to upgrade Backup Server hotfix
RUNNING,26,Ready to upgrade Backup Server hotfix
RUNNING,26,Upgrading Backup Server hotfix

在「upgradeutility.log」紀錄檔中，出現以下錯誤：

2019-02-06 21:13:04,114 INFO  [upgrade-workflow-5]-util.ProcessBuilderExecutor: ERROR: main: another package is already active
2019-02-06 21:13:04,114 INFO  [upgrade-workflow-5]-av.AvamarUpgradeOperations: Failed to execute hot fix script. responseCode: 1
2019-02-06 21:13:04,114 INFO  [upgrade-workflow-5]-upgradeutil.UpgradeUtil: Getting latest progress percent from: /data01/tmp/patch/logs/status/avAppLevelUpgrade.log
2019-02-06 21:13:04,114 INFO  [upgrade-workflow-5]-upgradeutil.UpgradeUtil: prevPercent: 52 currentPercent: 44
2019-02-06 21:13:04,114 ERROR [upgrade-workflow-5]-av.AvamarRetryTask: Failed to upgrade Avamar.
com.emc.vcedpa.upgradeutil.common.exception.UpgradeException: Unable to upgrade Backup Server.
        at com.emc.vcedpa.upgradeutil.configure.av.AvamarUpgradeOperations.aveHotFix(AvamarUpgradeOperations.java:222)
        at com.emc.vcedpa.upgradeutil.configure.av.AvamarUpgradeOperations.upgrade(AvamarUpgradeOperations.java:166)
        at com.emc.vcedpa.upgradeutil.configure.av.AvamarRetryTask.run(AvamarRetryTask.java:56)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)

在 ACM GUI 上，會出現下列警告訊息：

由於 Avamar Server 上的加密箱重設失敗，因此會發生此故障。

在 Avamar Server 上，「/usr/local/avamar/var/avi/server_log」下的「avinstaller.log.0」檔案顯示下列錯誤：

INFO: PollMessageSender sent: <UpdateMessage><ProcessKey>AvamarUpgrade20190206Feb021549504018</ProcessKey><ProcessInstanceId>AvamarUpgrade20190206Feb021549504018.60013</ProcessInstanceId><Timestamp>2019/02/06-21:05:56.00982</Timestamp><Content>Unable to reset lockbox - operation failed</Content></UpdateMessage>

Feb 06, 2019 9:05:57 PM com.avamar.avinstaller.process.handler.ServerScriptHandler$TaskProcessor run
WARNING: From err out: 02/06 21:05:56 error: Unable to reset lockbox - operation failed

此外，還可以在 Avamar 安裝管理員頁面上檢查錯誤訊息，確認失敗。

以系統管理員使用者身分登入 Avamar 伺服器。

切換至根使用者： su - root

第 1 步。
僅刪除或移動「/etc/vcs/cst/csp.clb*」檔案。

第 2 步。
執行下列命令，以使用特定密碼建立新的加密箱：

/usr/local/rsa_cst/cst/builds/linux_gcc34_x64_r/lib/cstadmin initialize /etc/vcs/cst

出現提示時輸入密碼片語兩次

第 3 步。
執行下列命令，在加密箱中為 MC 根使用者建立項目：

java -jar /usr/local/rsa_cst/cst/bin/lockbox-service.jar create 'mc_root@127.0.0.1.pw' '<enter root password to mc here>'

第 4 步。
以 root 身分重新啟動 emwebapp：

root@idpaave:~/#: emwebapp.sh --restart

按一下 ACM 上的「重試」按鈕，重新嘗試在 Avamar 上進行升級。