Dell Unity: SP Rolling Reboot Due to eVE Failure

Сводка: A Dell Unity SP enters a rolling reboot due to an eVE failure caused by an invalid file in the Docker devicemapper metadata directory. (Dell Correctable)

Данная статья применяется к Данная статья не применяется к Эта статья не привязана к какому-либо конкретному продукту. В этой статье указаны не все версии продуктов.

Симптомы

An invalid file named "ls" was created in /var/lib/docker/devicemapper/metadata by mistake.

The SP enters a rolling reboot with eVE errors in /EMC/C4Core/log/start_c4.log (or /mnt/ssdroot/EMC/C4Core/log/start_c4.log if the SP is in service mode):

Mon Aug  7 21:51:41 UTC 2017 CF: iwd: fully started in 0 seconds
Mon Aug  7 21:54:05 UTC 2017 CF: HA: eVE: Error: job cf.eVE stopped
Mon Aug  7 21:54:05 UTC 2017 CF: HA: eVE: stopping
Mon Aug  7 21:54:06 UTC 2017 CF: HA: eVE: Error: failed to stop eVE
Mon Aug  7 21:54:11 UTC 2017 c4_shutdown.sh: called with "-f"

 

Причина

According to /EMC/CEM/log/eVE/eVE_startup.log on the SP, the Docker is not running:

Mon Aug  7 21:49:05 2017 /EMC/Platform/bin/eVE.pl: Cannot proceed. Docker service is not running
Mon Aug  7 21:49:05 2017 /EMC/Platform/bin/eVE.pl: Cannot proceed. Docker service is not running
Mon Aug  7 21:49:06 2017 /EMC/Platform/bin/eVE.pl: Cannot proceed. Docker service is not running

According to /var/log/messages, the Docker service failed because it could not load the device file "ls":

2017-08-07T21:41:09+00:00 self docker[18109]: time="2017-08-07T21:41:09.996387324Z" level=error msg="[graphdriver] prior storage driver \"devicemapper\" failed: devmapper: Failed to load device files:Error looking up device ls:Unknown device ls"
2017-08-07T21:41:09+00:00 self docker[18109]: time="2017-08-07T21:41:09.996422502Z" level=fatal msg="Error starting daemon: error initializing graphdriver: devmapper: Failed to load device files:Error looking up device ls:Unknown device ls"
2017-08-07T21:41:10+00:00 self systemd[1]: docker.service: main process exited, code=exited, status=1/FAILURE

 

Разрешение

  1. Remove the problematic file in /var/lib/docker/devicemapper/metadata:

    rm -f /var/lib/docker/devicemapper/metadata/ls
  2. Clear the boot rescue counter:

    svc_rescue_state -c
  3. Reboot the SP:

    svc_shutdown -r
Note: An SP re-image can also resolve this problem.

 

Затронутые продукты

Dell EMC Unity Family

Продукты

Dell EMC Unity Family
Свойства статьи
Номер статьи: 000050042
Тип статьи: Solution
Последнее изменение: 30 Jul 2026
Версия:  4
Получите ответы на свои вопросы от других пользователей Dell
Услуги технической поддержки
Проверьте, распространяются ли на ваше устройство услуги технической поддержки.