Dell Unity: SP Rolling Reboot Due to eVE Failure
Сводка: A Dell Unity SP enters a rolling reboot due to an eVE failure caused by an invalid file in the Docker devicemapper metadata directory. (Dell Correctable)
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Симптомы
An invalid file named "ls" was created in /var/lib/docker/devicemapper/metadata by mistake.
The SP enters a rolling reboot with eVE errors in /EMC/C4Core/log/start_c4.log (or /mnt/ssdroot/EMC/C4Core/log/start_c4.log if the SP is in service mode):
Mon Aug 7 21:51:41 UTC 2017 CF: iwd: fully started in 0 seconds Mon Aug 7 21:54:05 UTC 2017 CF: HA: eVE: Error: job cf.eVE stopped Mon Aug 7 21:54:05 UTC 2017 CF: HA: eVE: stopping Mon Aug 7 21:54:06 UTC 2017 CF: HA: eVE: Error: failed to stop eVE Mon Aug 7 21:54:11 UTC 2017 c4_shutdown.sh: called with "-f"
Причина
According to /EMC/CEM/log/eVE/eVE_startup.log on the SP, the Docker is not running:
Mon Aug 7 21:49:05 2017 /EMC/Platform/bin/eVE.pl: Cannot proceed. Docker service is not running Mon Aug 7 21:49:05 2017 /EMC/Platform/bin/eVE.pl: Cannot proceed. Docker service is not running Mon Aug 7 21:49:06 2017 /EMC/Platform/bin/eVE.pl: Cannot proceed. Docker service is not running
According to /var/log/messages, the Docker service failed because it could not load the device file "ls":
2017-08-07T21:41:09+00:00 self docker[18109]: time="2017-08-07T21:41:09.996387324Z" level=error msg="[graphdriver] prior storage driver \"devicemapper\" failed: devmapper: Failed to load device files:Error looking up device ls:Unknown device ls" 2017-08-07T21:41:09+00:00 self docker[18109]: time="2017-08-07T21:41:09.996422502Z" level=fatal msg="Error starting daemon: error initializing graphdriver: devmapper: Failed to load device files:Error looking up device ls:Unknown device ls" 2017-08-07T21:41:10+00:00 self systemd[1]: docker.service: main process exited, code=exited, status=1/FAILURE
Разрешение
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Remove the problematic file in /var/lib/docker/devicemapper/metadata:
rm -f /var/lib/docker/devicemapper/metadata/ls
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Clear the boot rescue counter:
svc_rescue_state -c
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Reboot the SP:
svc_shutdown -r
Note: An SP re-image can also resolve this problem.
Затронутые продукты
Dell EMC Unity FamilyПродукты
Dell EMC Unity FamilyСвойства статьи
Номер статьи: 000050042
Тип статьи: Solution
Последнее изменение: 30 Jul 2026
Версия: 4
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