Dell AIOps Plugin fails to upload inventory data - transfer failed because services are busy.

Managed devices within the AIOps tenant portal shows no or incomplete inventory data when managed through the OpenManage Enterprise connector.

Reviewing the transfer log status from within the Dell AIOps plugin Transfer Log page shows the inventory logs in a failed state. All other transfer logs (Health and Alerts) have completed successfully.

Downloading and extracting the console log bundle (Monitor - Troubleshoot - Logs) shows the following error in the data forwarding service log (ConsoleLogs-xxxxxxxxxxxxxxxx\dataforwardingservice\):

[WARN ] 2026-05-07 02:19:26.226 [RxCachedThreadScheduler-7887] - getDeviceInventoryChangesetAsJson: Time taken to get data from core.device_inventory_get_inventory_changeset_as_json : 823 ms.

[ERROR] 2026-05-07 02:19:26.226 [RxCachedThreadScheduler-7887] - InventoryVerticle:INVENTORY: processChangeSetData: Cause:io.reactivex.exceptions.CompositeException: 2 exceptions occurred. .

[ERROR] 2026-05-07 02:19:26.226 [RxCachedThreadScheduler-7887] - InventoryVerticle: processForwarding: Failed.Cause:

Exception states an invalid input syntax for timestamp:

Caused by: io.vertx.pgclient.PgException: { "message": "invalid input syntax for type timestamp: \"\"", "severity": "ERROR", "code": "22007", "where": "SQL statement \"with\n        _pre_group_input_arrays(device_id, inventory_types, identifier, inventory_time, sync_type) as

.

PL/pgSQL function device_inventory_get_inventory_changeset_as_json(integer[],character varying[],character varying[],timestamp without time zone[],integer[],integer[]) line 162 at SQL statement", "file": "datetime.c", "line": "3755", "routine": "DateTimeParseError" }

For some managed 17G devices running iDRAC firmware 1.30.10.xx, the inventory data being returned was incomplete. This leads to unexpected results when the AIOps plugin would request inventory data.

Some incomplete inventory data includes, but is not limited to:

• Memory missing vendor information.
• BOSS NVME firmware version and manufacturer date missing.
• Kiokia NVMe drives manufacture date missing.
• QLogic FC card missing part and serial number information as well as vendor and description information.
• Network functions and transceiver data missing.

Dell recommends updating the 17G iDRAC firmware to the latest release, version 1.30.20.10 or higher. After updating the firmware, the device inventory data will be updated, and the AIOps inventory logs will transfer successfully.