Computers Playing HDCP Movies Display Cyberlink PowerDVD Error Code 0012 or 0103

Zhrnutie: The following article supplies information about Cyberlink PowerDVD errors when playing HDCP movies on an external monitor through DisplayPort on a Dell docking station.

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Symptómy


CyberLink PowerDVD displays 0012 and 0103 errors when playing HDCP movies

 

If your laptop is using an AMD graphics driver, then playing High-Bandwidth Digital Content Protection (HDCP) movies may generate an error such as 0012 (See Figure.1) or 0103. (See Figure.2) These can be seen when you are watching the movie on an external monitor, through a docking station using DisplayPort (DP).

PowerDVD Warning Playback Stopped

(Figure.1 CyberLink PowerDVD Warning Error 0012)

PowerDVD Warning Cannot Play Back the Inserted Disc

(Figure.2 CyberLink PowerDVD Warning Error 0103)


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Príčina

Note: What is HDCP playback?

HDCP is a form of digital copy protection. The purpose of HDCP is to protect digitally copyrighted content as it travels from a device to your screen.
 

This is the expected behavior. AMD graphics drivers do NOT support HDCP output by DP. As a result, the computer follows the Microsoft Output Protection Manager architecture.


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Riešenie

You should use a different video output on your Dell docking station to avoid this. You can use either the High-Definition Multimedia Interface (HDMI) port or the Universal Serial Bus (USB) Type-C port depending on what is on the back of your dock. (See Figure.3)

UD22 Rear Video Ports

(Figure.3 For Example, The rear ports of the Dell universal dock UD22)

1 HDMI Icon HDMI 2 DisplayPort Icon DisplayPort x 2
3 USB Type-C Icon USB Type-C      


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Dotknuté produkty

Dell Dual Charge Dock HD22Q, Dell Thunderbolt Dock TB15, Dell Thunderbolt Dock TB16, Dell Precision Dual USB-C Thunderbolt Dock - TB18DC, Dell Universal Dock UD22, Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS , Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS ...

Produkty

Dell Universal Dock UD22, Dell Wireless Docking Station WLD15, Dell Thunderbolt Dock – WD22TB4
Vlastnosti článku
Číslo článku: 000199314
Typ článku: Solution
Dátum poslednej úpravy: 14 máj 2026
Verzia:  4
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