No Power, No Display, or Alert About Undersized Power Adapter on OptiPlex Micro Form Factor

摘要: This article provides information about OptiPlex 7010 micro form factor no power, no display, or displaying an alert about an undersized power adapter.

本文章適用於 本文章不適用於 本文無關於任何特定產品。 本文未識別所有產品版本。
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症狀

Affected Platforms:

  • OptiPlex Micro 7010
  • OptiPlex Micro 7020
  • OptiPlex Micro Plus 7020

Symptoms:

  • No power
  • No display
  • A warning Message is displayed about an undersized power adapter.
    65W power adaptor attached
    45W power adaptor attached

The user may encounter these symptoms when using a type-c AC adapter or a USB charger with a type-c cable configured with less current than the recommended 90W.

原因

An insufficient wattage adapter attached causes these alerts.

解析度

The Dell engineering team is aware of this behavior, and this is working as designed when an insufficient wattage adapter is attached.

Note: Dell engineering team recommends using 90W or higher wattage power adapter or USB-C charger with a type-c cable that carries 90W or higher current on OptiPlex 7010 micro form factor.
  • OptiPlex 7010 micro form factor offers a no adapter option on Dell.com.
  • Customers use a type-c adapter or a USB charger with type-c cable configured as a power source, and they do not use the barrel AC adapter.
    Note: If the customer purchased a non-Dell adapter configuration, it is their responsibility to source an AC adapter.
    Yellow marked area is for type-c adapter

Verify AC adapter wattage:

  • For a Dell AC adapter, the wattage information is on the label
  • For a non-Dell AC adapter, have the customer check the label or the manufacturer documentation

受影響的產品

OptiPlex Micro 7010, OptiPlex Micro 7020, OptiPlex Micro Plus 7020
文章屬性
文章編號: 000221342
文章類型: Solution
上次修改時間: 13 7月 2026
版本:  11
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