Export a SupportAssist Collection Using an iDRAC9

The iDRAC9 SupportAssist utility can create a SupportAssist collection, also known as a Technical Support Report (TSR). The iDRAC provides an application interface for gathering platform information that enables support services to resolve platform problems. The iDRAC generates a SupportAssist collection of the system. It saves the collection locally. The SupportAssist collection, or Technical Support Report, can then be used to troubleshoot a system.

To export a SupportAssist Collection using the iDRAC9:

1. Log in to the iDRAC UI (Figure 1).

Figure 1: iDRAC9 SupportAssist Collection Menu

2. Click Maintenance, and then click SupportAssist (Figure 1).

3. Click Start a Collection (Figure 1).
4. Select the datasets to include in the collection. Optionally, proceed with the default selection.

5. Collection Preferences: Select datasets that should be filtered for Personally Identifiable Information (Figure 2).

Figure 2: iDRAC9 Collection Preferences

6. Select the destination to save the collection to.
   Note: If the Save to Network option is selected, the provided network details is saved as default for all future collections.
   Note: As of iDRAC9 FW 7.0 and newer it is no longer possible for an iDRAC SupportAssist collection to be directly sent to Dell.
   • Save locally option saves the generated collection on the local system.
   • Save to Network option saves the generated collection to a defined CIFS or NFS share location.
7. Click Collect to proceed with Collection generation.
8. Accept the End User Level Agreement (EULA) to continue the process.

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