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Dell SupportAssist OS Recovery User’s Guide

PDF

Start SupportAssist OS Recovery using BIOSConnect

Prerequisites

  • Your PC must be connected to an electrical outlet.
  • Your PC must be connected to Internet.

About this task

When your system is unable to boot to the operating system, BIOSConnect downloads SupportAssist OS Recovery from Dell Technologies to recover the operating system.

Steps

  1. Turn on or restart your PC.
  2. Press F12 to access the one time boot menu.
    NOTE:If you wait too long and the operating system logo is displayed, wait until you see the Windows desktop, restart your PC, and try again.
    The available boot options are displayed.
  3. Select the SupportAssist OS Recovery option from the boot menu, and then press Enter.
    The SupportAssist OS Recovery Image Download page is displayed.
  4. Connect to any available wired or wireless network. For instructions to connect to wireless networks, see Connect to wireless networks.
  5. Click Start Recovery.
    The download begins and may take several minutes to complete.

Results

When the download is complete, the SupportAssist OS Recovery home page is displayed. See Using SupportAssist OS Recovery.

If the SupportAssist OS Recovery user interface is displayed for the first time, click APPROVE to accept the privacy policy. A walkthrough option is also displayed. Click START WALKTHROUGH to learn about various options available in the tool, or click SKIP to skip the walkthrough process.

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