Your computer must have an active Internet connection.
About this task
You can download and install the Dell OS Recovery Tool from the Dell support site.
NOTE:Downloading and installing the Dell OS Recovery Tool is necessary for resetting your computer using the
Reset and update option. It is recommended that you reset your computer using the
Reset and update option only if your computer is irreparable and the SupportAssist OS Recovery tool is unable to detect the factory installed operating system on your computer.