- Notes, cautions, and warnings
- Preface
- Getting started
- System Maintenance
- Deploying and maintaining the health of PowerProtect DM5500
- Licensing DM5500
- Specifying the PowerProtect Data Manager Appliance host
- Restricted mode
- System support
- PowerProtect Data Manager appliance startup
- PowerProtect Data Manager appliance shutdown
- System maintenance troubleshooting
- Messages Catalog
- Managing Storage
- Storage summary
- File System
- Active Tier
- Storage units
- Differences in storage system and storage unit space reporting
- Storage unit limitations
- Storage unit considerations for PowerProtect DD
- View the storage unit password
- Create storage unit
- Edit storage unit
- Enabling Indefinite Retention Hold(IRH) on a Storage Unit
- Disabling Indefinite Retention Hold(IRH) on a Storage Unit
- Delete a storage unit
- Change a storage unit password
- Cloud tier
- Cloud units
- Compression
- Storage encryption
- Disks
- Replication target
- Cloud Disaster Recovery
- Usage
- Storage summary
- Managing Assets
- About asset sources, assets, and storage
- Prerequisites for discovering asset sources
- Enable an asset source
- Adding a vCenter Server asset source
- VM Direct protection engine overview
- Add a NAS appliance
- Add a NAS share
- Discover an Oracle application host
- Adding a Cloud Snapshot Manager tenant
- Delete an asset source
- Download virtual packages
- Managing Protection Policies
- Protection policies
- Before you create a protection policy
- Add a protection policy for virtual-machine protection
- Add a protection policy for Kubernetes namespace protection
- Add a centralized protection policy for NAS assets
- Adding a protection policy for File System protection
- Add a protection policy for Microsoft Exchange Server database protection
- Add a protection policy for Microsoft SQL Server database protection
- Add a protection policy for Oracle database protection
- Add a protection policy for SAP HANA database protection
- Manage the cloud tier operations with PowerProtect Data Manager Appliance
- Manual backups of protected assets
- Manual replication of protected assets
- Manual Cloud Tiering of protected assets
- Editing a protection policy
- Viewing a summary of protection policies
- Extended retention
- Edit the retention period for backup copies
- Delete backup copies
- Retry a failed backup copy deletion
- Export data for deleted Oracle, SAP HANA and Storage Direct backup copies
- Export data for deleted backup copies
- Remove Exchange, File System, Kubernetes and SQL backup copies from the PowerProtect Data Manager Appliance database
- Remove backup copies from the PowerProtect Data Manager Appliance database
- Removing expired backup copies
- Removing assets from PowerProtect Data Manager Appliance
- Run an asset-protection report
- Disable a protection policy
- Delete a protection policy
- Add a service-level agreement
- Run a compliance report
- Protecting client assets after a client hostname change
- Protection rules
- Creating virtual machine tags in the vSphere Client
- Add a protection rule
- Manually run a protection rule
- Edit or delete a protection rule
- View assets applied to a protection rule
- Change the priority of an existing protection rule
- Enable protection rules to move virtual assets across policies
- Configure protection rule behavior
- Restoring Data and Assets
- View backup copies available for restore
- Restore a service or VMDK
- Prerequisites to restore a service
- Restore a service backup with storage policy association
- Image-level restores
- Instant Access service restore
- File-level restores
- Restore an application-aware service backup
- Restore a Kubernetes namespace
- Restore a NAS asset to the original location
- Restore a NAS asset to an alternate location
- Centralized restore of a file system asset
- Centralized restore and recovery of Oracle backups
- Considerations for centralized Oracle restore and recovery
- Perform centralized Oracle restore and recovery of an online database
- Perform centralized Oracle restore of archive logs
- Perform centralized disaster recovery of an Oracle database
- Restore the cloud tier backups to protection storage
- Centralized restores of Microsoft SQL Server service backups
- Considerations for centralized Microsoft SQL Server application-aware restores
- Centralized restore of Microsoft SQL Server system databases
- Centralized restore of a Microsoft SQL Server stand-alone database
- Centralized restore of a Microsoft SQL Server AAG database
- Centralized restore of multiple Microsoft SQL Server databases
- Centralized restores of Microsoft SQL Server Application Direct backups
- Considerations for centralized Microsoft SQL Server Application Direct restores
- Centralized restore of Microsoft SQL Server system databases
- Centralized restore of a Microsoft SQL Server AAG database
- Centralized restore of multiple Microsoft SQL Server databases
- Restore Cloud Tier backups to Protection Storage
- Restore the PowerProtect Data Manager Appliance server
- Preparing for and Recovering From a Disaster
- Modifying the System Settings
- System settings
- Configuring Uplinks
- Virtual networks (VLANs)
- Cyber Recovery Overview
- Create Vault Network
- Configure a local Security Officer role user
- Configure Cyber Recovery Vault
- Add a vault stage to a Protection Policy
- Configure Protection Policies with Replication Stage Vaulted
- Configuring a protection policy using an existing Storage Unit with vault stage enabled
- Remove a vault stage from a protection policy
- Delete a Protection Policy with Vault Stage Enabled
- Delete Cyber Recovery Vault
- Configuring DD Compliance mode retention locking
- Restore Data to Original Clean Production Appliance from Vault
- Recovering PowerProtect Data Manager data
- Meeting prerequisites for a PowerProtect Data Manager recovery
- Initiating a PowerProtect Data Manager recovery in the Cyber Recovery UI
- Running a PowerProtect Data Manager recovery check
- Cleaning up after a PowerProtect Data Manager recovery
- Performing post-recovery steps for a PowerProtect Data Manager recovery
- Managing Alerts, Jobs, and Tasks
- Configure Alert Notifications
- View and manage alerts
- View audit logs in the UI
- Export audit logs
- Monitoring jobs and tasks
- Restart a job or task manually
- Restart a job or task automatically
- Cancel a job or task
- Cancel an application agent protection job
- Determine protection engine usage for a protection job
- Exporting logs
- Limitations for alerts, jobs, and tasks
- Managing Reports
- About Application Agents
- Configuring and Managing the PowerProtect Agent Service
- System access using Command Line Interface
- Configuring and Managing SupportAssist for PowerProtect DM5500
- Configuring SupportAssist for PowerProtect DM5500
- Generate SupportAssist access key and PIN
- Connect to Dell Technologies support services through SupportAssist
- Update or configure contact data
- Add AutoSupport
- Change SupportAssist connection settings
- Enable or disable SupportAssist
- Troubleshooting SupportAssist
- Updating PowerProtect DM5500
Dell PowerProtect Data Manager Appliance 5.14.0.0 Administrator Guide for DM5500
Generate SupportAssist access key and PIN
An access key and PIN are required to configure a secure connection between PowerProtect DM5500 and SupportAssist. You only need to apply the access key and PIN once.
About this task
NOTE:Generating SupportAssist access key and pin is optional, when the appliance has been reset to factory settings.
Use the following procedure to generate your SupportAssist access key and PIN:
Steps
- Go to the Customer Support website.
- Log in with your business account.
- Locate the product model in the list of available products using keywords.
- Click View Details.
- Enter the product identifiers (Product ID, Serial Number, or PSNT) and follow the prompts to generate the access key.
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