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SupportAssist for Business PCs with Windows OS Frequently Asked Questions

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TechDirect account

  • I am an IT administrator. Which Dell accounts should I create before I set up SupportAssist?

    You must create a TechDirect account before you set up SupportAssist. For information about getting started with TechDirect, see the Onboarding to TechDirect section in the SupportAssist for Business PCs with Windows OS Deployment Guide available on the SupportAssist for Business PCs Documentation page.

  • I am a partner. Which accounts should I create before I set up SupportAssist on the PC fleet of my client?

    For information about getting started with TechDirect, see the Onboarding to TechDirect section in the SupportAssist for Business PCs with Windows OS Deployment Guide for Partners available on the SupportAssist for Business PCs Documentation page.

  • I have already set up a Dell My Account. Can I use the same credentials to log in to TechDirect?

    Yes, you can use the Dell My Account credentials to log in to TechDirect.

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