SupportAssist for Business PCs with Windows OS Frequently Asked Questions

Optimize PCs

• SupportAssist does not run scheduled scans even if it is enabled on the PCs. Why?

  SupportAssist runs a scheduled scan on the PC only if the following criteria are met at the time of the scan:

  • If the PC is connected to an electrical outlet, the battery percentage must be greater than 50%.
  • If the PC is not connected to an electrical outlet, the battery runtime must be greater than one hour.
  • User is not performing any tasks on the PC.

• What type of files are deleted during the Clean Files optimization?

  The Clean Files feature clears temporary, redundant, and other unwanted files from the PC. Some examples of unwanted files are:

  • Files from the Recycle Bin
  • Browser cache
  • Temporary files that are saved during installation and uninstallation of applications
  • Logs that are created by various programs running on the PC

• What are the benefits of performing the Clean Files optimization?

  Following are the benefits of running the Clean Files optimization regularly:

  • Improved utilization of hard disk space
  • Improved PC performance
  • Fewer errors and warnings reported from the PC

• What does the Tune Performance optimization do?

  The Tune Performance optimization adjusts the power settings, registry files, and memory allocations to maximize the processing speed of the PCs by:

  • Checking the registry for invalid entries, missing file references, or broken links and deleting them
  • Checking if the essential services that impact the user experience, are running
  • Preventing nonessential services from starting automatically

• What are the benefits of performing the Tune Performance optimization?

  Following are the benefits of tuning PC performance regularly:

  • Improved PC performance and stability
  • Reduced PC start time
  • Faster loading of applications

• What does the Optimize Network optimization do?

  The Optimize Network optimization improves the performance of browsers and optimizes the network connectivity to provide an efficient and reliable network by:

  • Updating device settings to ensure safe connectivity
  • Performing multiple checks and optimizing the TCP or IP settings and Internet or browser settings

• What does the Remove Virus and Malware optimization do?

  The Remove Virus and Malware optimization isolates, deletes, and restores files that are corrupted by viruses and malware on the PCs to keep them secure by:

  • Scanning key locations on the PC to detect active threats
  • Scanning and fixing issues related to Windows services that are essential for PC security