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Dell Wyse ThinOS Version 8.6 Administrator’s Guide

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Optimized mode and Fallback mode

In Optimized mode, the Skype for Business delivers an optimal performance. In Fallback mode, the Skype For Business calls are not optimized. On the lower right of the virtual desktop, the tooltip of the Virtualization Pack icon indicates the VMware Horizon Virtualization Pack for Skype for Business mode.

The following screenshot displays the Virtualization pack for Skype for Business in Optimized mode:

Figure 1. Optimized mode
Optimized mode

If the Optimized mode icon is not displayed, the Virtualization Pack is running in Fallback mode. This is because of the version mismatch between the Horizon Client on the thin client and the Horizon Agent on virtual desktop.

For information about compatibility of Horizon Virtualization Pack for SFB components​, see the Horizon Client 4.8 or later and Agent 7.5 or later Virtualization Pack for Skype for Business is not compatible with older Client and Agent releases article at kb.vmware.com.


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