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Dell PowerStore Planning Guide

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Support Connectivity using the Secure Connect Gateway option

When you select the Connect via Secure Connect Gateway option, your appliance is added to other appliances in a secure connect gateway cluster. The cluster resides behind a single common (centralized) secure connection between your service provider's servers and an off-array gateway server. The gateway server is the single point of entry and exit for all IP-based support activities for the appliances associated with the gateway.

The gateway server is a remote support solution application that is installed on one or more customer-supplied dedicated servers. The Connect via Secure Connect Gateway option supports up to two gateway servers, one as primary and one as a backup. The gateway server functions as a communication broker between the associated appliances and your service provider.

To configure your appliance to use the Connect via Secure Connect Gateway option for Support Connectivity, you need to provide the IP address and port number (9443 is the default) for each gateway server. Also, ensure that the port is open between the gateway server and the appliance.

NOTE: The gateway server must be up and running before you configure your appliance to use it. Appliances can only be added to the gateway from the PowerStore Manager. If the appliance is added from the gateway server, it will appear to be connected, but will not successfully send system information.

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