- Notes, cautions, and warnings
- Dell PowerEdge R730 system overview
- Documentation resources
- Technical specifications
- Initial system setup and configuration
- Pre-operating system management applications
- Options to manage the pre-operating system applications
- System Setup
- Viewing System Setup
- System Setup details
- System BIOS
- iDRAC Settings utility
- Device Settings
- Dell Lifecycle Controller
- Boot Manager
- PXE boot
- Installing and removing system components
- Safety instructions
- Before working inside your system
- After working inside your system
- Recommended tools
- Front bezel (optional)
- System cover
- Inside the system
- Cooling shroud
- Cooling fans
- Cooling fan assembly
- System memory
- Processors and heat sinks
- PCIe card holder
- Cable retention bracket
- Integrated storage controller card
- Expansion cards and expansion card riser
- Expansion card installation guidelines
- Removing an expansion card from expansion card riser 2 or 3
- Installing an expansion card into the expansion card riser 2 or 3
- Removing an expansion card from the expansion card riser 1
- Installing an expansion card into the expansion card riser 1
- Removing the riser 1 blank
- Installing the riser 1 blank
- Removing expansion card risers
- Installing expansion card risers
- GPU card installation guidelines
- Removing the GPU card
- Installing a GPU card
- IDSDM
- Network daughter card
- Internal USB memory key (optional)
- System battery
- Power supply units (PSU)
- System board
- Trusted Platform Module
- Hard drives
- Removing a 2.5-inch hard drive blank
- Installing a 2.5-inch hard drive blank
- Removing a 3.5-inch hard drive blank
- Installing a 3.5-inch hard drive blank
- Removing a hot swappable hard drive or solid state drive
- Installing a hot swappable hard drive or solid state drive
- Removing a hard drive or a solid state drive from a hard drive carrier
- Installing a hard drive or solid state drives into a hard drive carrier
- Removing a 1.8-inch hard drive blank
- Installing a 1.8-inch hard drive blank
- Removing a 1.8-inch hard drive from a hard drive carrier
- Installing a 1.8-inch hard drive into a hard drive carrier
- Hard drive backplane
- Tape backup unit (optional)
- Optical drive (optional)
- SD vFlash card (optional)
- Control panel assembly
- Using system diagnostics
- Jumpers and connectors
- Troubleshooting your system
- Troubleshooting system startup failure
- Troubleshooting external connections
- Troubleshooting the video subsystem
- Troubleshooting a USB device
- Troubleshooting iDRAC Direct - USB XML configuration
- Troubleshooting iDRAC Direct - Laptop connection
- Troubleshooting a serial input and output device
- Troubleshooting a NIC
- Troubleshooting a wet system
- Troubleshooting a damaged system
- Troubleshooting the system battery
- Troubleshooting power supply units
- Troubleshooting cooling problems
- Troubleshooting cooling fans
- Troubleshooting system memory
- Troubleshooting an internal USB key
- Troubleshooting a micro SD card
- Troubleshooting an optical drive
- Troubleshooting a tape backup unit
- Troubleshooting a drive or SSD
- Troubleshooting a storage controller
- Troubleshooting expansion cards
- Troubleshooting processors
- System messages
- Getting help
Dell PowerEdge R730 Owner's Manual
Troubleshooting a tape backup unit
Prerequisites
CAUTION: Many repairs may only
be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation,
or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
- Use a different tape cartridge.
- Ensure that the device drivers for the tape backup unit are installed and are configured correctly. See your tape drive documentation for more information about device drivers.
- Reinstall the tape-backup software as instructed in the tape-backup software documentation.
- Ensure that the interface cable of the tape drive is connected to the external port on the controller card.
- Perform the following steps to ensure that
the controller card is properly installed:
- Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
- Remove the system cover.
- Reseat the controller card in the expansion card slot.
- Install the system cover.
- Turn on the system and attached peripherals.
- Run the appropriate diagnostic test. For more information, see the Using system diagnostics.
Next steps
If you cannot resolve the problem, see the Getting help section.
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