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Dell Lifecycle Controller Integration Version 3.3 for Microsoft System Center Configuration Manager User's Guide

Issue 9

Issue: If you do not enter the service tag name of the target system correctly, the discovery and handshake fails and the following error message is displayed:

[Server Name] - Handshake - getCredentialsInternal():[Server Name]: NOT AUTHORIZED: No credentials returned

Resolution: The service tag name is case sensitive. Ensure that the service tag name imported through the import.exe utility matches the service tag name in the iDRAC GUI.


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