Dell PowerVault MD Series VMware vStorage APIs For Storage Awareness (VASA) Provider User's Guide (Web Client)

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Troubleshooting tips

The Table 2 lists some common issues and possible steps for resolution.

Table 1. Issues and corrective steps . This table describes about issues and possible resolutions.
Issue	Possible Resolution
Unable to connect to the provider host	Ensure that the URL used for storage provider is registered. Ensure that firewall settings allow for configured ports (default values: 8080 and 8443). Ensure that the VASA provider service is started on provider host.
No datastore capabilities being displayed	Ensure that a valid vendor ID and model ID are listed for the registered storage provider in vCenter Server. Ensure that monitored storage arrays have been added to the array manager. Ensure that the VASA provider service is running on the provider host.
Unable to access the Array Manager	Ensure that the URL for the Storage Array Manager is correct. (The default provider host URL is http://localhost:8080/arraytree/) Ensure that firewall settings allow configured ports. Ensure that the VASA provider service is running on the provider host.
Event messages do not display description information	This is a known issue with the VASA APIs and will be resolved in a future release.