Problems | Possible causes | Possible solutions |
Battery does not charge |
If the AC adapter works and the battery does not charge, try to:
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The tablet's temperature is below 0 °C or higher than 40 °C. | Charge the battery in an ambient temperature between 0 °C to 40 °C. | |
The battery or power adapter is damaged. | Contact a Dell authorized reseller to replace the battery or power adapter. | |
Battery drains quickly even when the tablet is in Standby mode | If the tablet is not in the range of a network it can connect to, the tablet continues to send out signals to locate a base station and drains the battery. |
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