Dell SupportAssist Version 1.1 For Microsoft System Center Operations Manager User's Guide

Dell SupportAssist is a service capability that collects information about your computer hardware and software, and automatically creates support cases when issues arise. This helps Dell to provide you an enhanced, personalized, and efficient support experience. Dell uses this data to help solve common problems and design and market the products and services features you use most.

SupportAssist integrates with Microsoft System Center Operations Manager to provide automated support capabilities for Dell’s 9th to 13th generation of PowerEdge servers. SupportAssist also supports monitoring of Dell's 12th and 13th generation of PowerEdge servers through Integrated Dell Remote Access Controller (iDRAC).

SupportAssist also provides rich device, support case, and service contract reporting.

Equipping your server running Operations Manager with SupportAssist is voluntary, and results in improved support, products, and services designed to meet your needs.