NetWorker

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Virtual Machine (VM) image and instant recoveries are failing with "Could not update vmx file's 'nvram' entry"

A Virtual Machine (VM) backup that is performed through NetWorker using the NVP vProxy appliance fails with the following error "Backup has FAILED. Error disabling storage migration for virtual machine "

NetWorker Services verify if running and include stopping and restarting services (both UNIX and Windows).

This KB provides an overview of the different vProxy builds and their embedded ddboost, VMware VDDK, VMware Tools versions, and OS details. This KB requires a Dell support site user-account to access.

The registration of a NetWorker VMware Protection (NVP) vProxy fails. The error returned is "HTTP 500 Unable to log in to vCenter 'vcsa.amer.lan': ServerFaultCode: Cannot complete login due to an incorrect username or password.""

This is a general troubleshooting KB intended for support to aid in understanding possible causes for the error "NSR VMware proxy is not available for datastores" when performing vProxy backups.

Multihomed NetWorker clients fail to complete NetWorker GSS authentication. The error reported is "server rejected credential"

NetWorker backup failure with error 100690:save: save_set: File index could not be obtained due to <Unable to do Index lookup of path 'save_set'. The Index session is invalid. Issue will be reported post client version upgrade and after few days.

Dell NetWorker remediation is available for libxml2 security vulnerability that could be exploited by malicious users to compromise the affected system.

Overview of vProxy logs and rsyslog configuration for log forwarding

User is unable to recover vProxy VMs from a vCenter to another vCenter. An error is received "client 'vCenter A' and the -c argument 'vCenter B do not match."

Use the "nsradmin" command on the NetWorker server to create a NetWorker log setting to set the logs to roll over rather than letting them grow.

Error:" The authentication credential was corrupted on decoding the credential, the checksums do not match" is generated when changing the retention of a backup save set.

Cloning failed for all VMware save sets, when Retention Lock (RL)is enabled on mtree. System and Database cloning is successful, only VMware save sets are affected. VMware cloning works successfully, and fails immediately when RL is enabled. No other changes are done.

NetWorker fails to mount ddboost device with error 5044 read-only file system.

Dell NetWorker remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

This article demonstrates how to remove unconfigured device instances in NetWorker, and avoids their creation.

Error message on NetWorker Management Console (NMC) when trying to see the details of a workflow under the monitoring tab: "Message bus unable to open socket connection to host "Networkerserver_hostname" on port 5672: A socket error occurred" appears in the NMC.

NetWorker Management Console login fails with Failed to set the database backup server: Unable to connect to server: Program not registered

Attempting to create a NetWorker Data Domain device fails, peer information must be cleared on all involved hosts for the other hosts.

This KB provides instructions for installing the NetWorker client and extended client packages on a Windows system from the command line.

How to use nsrclientfix to identify and fix clientid problems on a NetWorker server.

"SSL Certificate Cannot Be Trusted" and "SSL Self-Signed Certificate" are two known messages reported on NetWorker server by the different vulnerability scanner tools. This article explains the reported message and where to apply CA signed certificates to overcome the report warnings.

Recover command with exclude file causes Segmentation Fault (core dumped) on versions 19.11 and 19.12. This is planned to be fixed in versions 19.11.0.5 and 19.12.0.2.

When recovering a VM using vProxy - Image Recovery - the recovery is marked as successfully completed but the VM is unable to power on due to a missing disk.

NetWorker Virtual Edition (NVE) upgrade failed, reporting "Default Server Protection Policy is corrupt or does not exist. Please validate the Server Protection before proceeding with the upgrade. - operation failed"

Unable to fetch backup details when the nsrinfo command is run from the OpenVMS client. The command fails with the below error: 9714:nsrinfo: cannot start session with server <NW server> 102269:nsrindexd: Permission denied, '<user id>' on '<short name' must have remote access privilege to client '<FQDN>'.

NetWorker Module for Microsoft (NMM) backup fails when SQL client running Module for Microsoft Applications (NMM) and database CHECKSUM enabled for Page verification.

RabbitMQ crashes after upgrading Dell EMC NetWorker to 19.13.0.2 or 19.12.0.4 on Windows Server 2012/2012 R2 because it bundles Erlang/OTP 26, which Windows 2012 does not support.