Data Domain Virtual Edition

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Data Domain Capacity Resolution Path.

The Support Channel determines how a Data Domain system delivers Autosupports, alert summaries, and real‑time alerts to Dell Support. By default, delivery is over email (SMTP). This article helps you diagnose and fix Autosupport delivery failures when using email.

BoostFS Panics or Crashes or the mount point becomes unresponsive when the Backup Application performs I/O operations on the BoostFS mount point.

How to setup Commvault with DD Retention Lock

The purpose of this article is to explain a method to move backups from one Data Domain to another Data Domain within the same Avamar server.

This article discusses a "net set-up flag failure" when an interface is enabled.

This article provides information about who modified the cleaning schedule along with details about users who previously ran any commands.

The boost file system on the Linux and Windows client behaves unexpectedly when Security Scanner or Security Applications scans or accesses files inside a Boost file system mount point.

This article provides information about the patch release updates to the Dell PowerProtect Data Domain (DD) OS, PowerProtect DD Virtual Edition (DDVE), PowerProtect DD Management Center (DDMC), DD BoostFS, and DD Boost for OpenStorage Release 7.13.1.0, 7.13.1.05, 7.13.1.10, 7.13.1.20, 7.13.1.25, 7.13.1.30, 7.13.1.40, 7.13.1.50, and 7.13.1.60.

This article describes how to identify and resolve network‑card-related errors reported in kern.info, bios.log, and system logs on Data Domain systems. These errors commonly involve transmit queue timeouts, unsupported modules, hardware faults, and firmware-related issues across Broadcom, QLogic, and Intel NICs.

Oracle Incremental Merge (OIM) backups generate the message "Unable to query the list of archive logs for applying retention."

This article describes the steps to set and change the passphrase on a Data Domain (DD) system.

This article provides a workaround for Avamar backup failures to Data Domain due to SSL encryption.

The goal of this knowledge base article is to address Data Domain capacity issues when used with NetWorker. It provides details of how to reclaim space from Data Domain devices, create detailed problem definitions, identify specific logs, and steps required to resolve the problem.

This article is intended to assist Support and NetWorker administrators triage and troubleshoot issues regarding Data Domain Cloud Tier operations.

Instructions on how to implement NetWorker with a Data Domain Cloud Tier solution. Data Domain Cloud Tier moves data from the Active Tier to low‑cost, high‑capacity object storage in public, private, or hybrid clouds for long‑term retention.

This article provides basic information about configuration of DD Boost with CommVault Application. This article also describes the prerequisites required for configuring DD Boost with CommVault and supported configuration/workflows with CommVault 11.30.x and 11.32.x software versions.

Data Domain (DD) running Operating System (OS) 8.3.x and later cannot enable “Share Data with CloudIQ”; Graphical User Interface (GUI) shows error “Registry key config_master.support.cyber_security doesn’t exist”. SupportAssist was fixed by creating a new access key and disabling directFailoverEnabled, but CloudIQ remained disabled (config_master.support.cloudiq_enabled=0).

This article describes the process for removing a Data Domain cloud tier unit.

This article explains why maintaining sufficient free space is critical for optimal performance on a Data Domain (DD) system. High utilization can cause performance degradation, cleaning delays, and in severe cases, a full system condition that requires lengthy recovery procedures.

Data Domain sysadmin/SO password resets no longer require Support intervention when running DDOS (7.10.1.40 or newer). A password reset token is sent to the registered email address. Copy the token to a supported USB drive, insert it into the system, and log in as sysadmin or security officer to reset the password.

This article explains the causes and resolutions for errors that occur when completing SupportAssist configuration on Data Domain systems, including issues related to invalid Access Key/PIN and registration failures.

Summary: This document provides actions that Tech Support would complete when performing a general health check on a Data Domain (DD) System. It includes general commands and outputs to help identify alerts or misconfigurations.

Steps to determine why Data Domain (DD) cleaning is taking longer than expected.

This article is provided to diagnose and resolve slow cleaning issues caused by a replication context with lag.

This article provides instructions to resolve CPU misconfiguration alerts on Dell EMC PowerProtect DD9900, DD9910, and DD9410 appliances. These alerts occur when hyperthreading settings do not match platform requirements.

Data Domain: The error 502 Bad Gateway message appears when you try to open DD UI.

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This article provides step-by-step instructions to enable in-flight encryption for securing data in transit between NetWorker and Data Domain systems. By default, this feature is not enabled in NetWorker.