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This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.
Updated: January 19, 2026
ID: 000205512
Unable to log in to NetWorker Web User Interface (NWUI) launched from the NetWorker server. "Failed to authenticate user administrator with the provided password on Authentication Server <server name>
Updated: January 16, 2026
ID: 000193323
This article describes how to export the media database from any OS for uploading to NetWorker Support.
Updated: January 21, 2026
ID: 000032989
NetWorker Backup Server bootstrap backup fails with error:
4746:save: external ASM `nsrauthcasm' exited with code 1
32098:save: /app/nsr/authc/data/authcdb.mv.db was not successfully saved.
Updated: January 21, 2026
ID: 000404345
This article provides step-by-step instructions for safely deleting a Data Domain (DD) device from the NetWorker server using the command-line interface (CLI). Ensure that you have administrative privileges (Windows) or root access (Linux) before proceeding.
Updated: January 21, 2026
ID: 000317657
NMM-Hyper-v-Flat-file-Restore-Required-Parameter-for-RCT-backups
Updated: January 21, 2026
ID: 000170182
Hyper-V CSV federated backup fails when specifying writer level in savesets, due to stale cluster management entries.
Updated: January 21, 2026
ID: 000069670
NMM Hyper-v RCT backup fails with Reason: Saveset contains a VM with a configuration version that is unsupported for RCT
Updated: January 21, 2026
ID: 000168384
Previously RCT backups would fail if the VM has a user checkpoint with error:
"Reason: Saveset contains VM with checkpoint"
Starting NMM 19.8, you can perform RCT backups (full or incremental) and recoveries of a virtual machine with multiple user-checkpoints present.
The Hyper-V Manager displays all the checkpoints of a virtual machine.
Granular level recovery (GLR) enables you to recover specific files from a single backup without recovering the full virtual machine.
Updated: January 21, 2026
ID: 000218333
NMM Hyper-v Backup would fail with error:
Savesets Failed = 1
APPLICATIONS:\Microsoft Hyper-V\VMname, - Reason: Saveset contains VM with configuration version that is unsupported for RCT.
Updated: January 21, 2026
ID: 000218347
Creating NMM SQL Client with New Client Wizard in NMC fails due to invalid credentials. The username is correct, and the password is correct and the user has required permissions.
Updated: January 21, 2026
ID: 000218830
NetWorker: NMM Hyper-V parallel restore for multiple Virtual Machines,
Updated: January 21, 2026
ID: 000218962
NMM Hyper-v Backup fails with error Failed to convert VM checkpoint of <VMNAME> to reference point.
Updated: January 21, 2026
ID: 000247114
NetWorker Management Console (NMC) GST service is not starting on a Windows NMC server.
Updated: January 21, 2026
ID: 000034519
Max DB restore using NetWorker fails with error
"encountered error -24920: The backup tool failed with 254 as sum of exit codes. The database request was canceled and ended with error -903 "
"
Updated: January 21, 2026
ID: 000198575
Dell EMC NetWorker: Unable to check out 'NETWORKER_UPDATE': status - -9 'Invalid host. (-9,57)
Updated: January 21, 2026
ID: 000199901
An alert appears in the NetWorker Management Console (NMC) related to license validation, with the following error message:
CLP API returned the following error code -140: associated message is 'A bad command was found in a message'. Please obtain the appropriate license feature for the license file.
This issue indicates that the license file is either missing necessary features or includes unsupported commands, leading to license check failures.
Updated: January 21, 2026
ID: 000317694
Getting the below error when trying to connect nsrjb on the remote storage node.
nsrjb: User xxx on "Remote_Storagenode_hostname" does not have "Operate Devices and Jukeboxes" privilege on "Networker_Server_hostname"
Reset and inventory also gives the same error.
Updated: January 21, 2026
ID: 000293578
NetWorker is performing Azure Virtual Machine (VM) snapshot backups. During an Azure VM restore from the NetWorker Web User Interface (NWUI), the save set is selected from NWUI. The restore immediately fails "Unable to find the index entry for the VM backup"
Updated: January 21, 2026
ID: 000404209
How to change the java heap size for the NetWorker Management Console (NMC)?
Updated: January 20, 2026
ID: 000019476
This KB provides a general overview of NetWorker services and ports.
Updated: January 20, 2026
ID: 000204031
NetWorker is installed on a Windows system. The NetWorker Management Console (NMC) Monitoring tab shows no status details. Accessing policy, workflow, or action details returns "ACCESS_REFUSED."
Updated: January 20, 2026
ID: 000057447
NetWorker Module for Microsoft (NMM) fails manual backups of Active Directory. The backup fails with Authentication error; Client credential too weak.
Updated: January 20, 2026
ID: 000200776
HOW-TO Guide to successfully prepare and configure NetWorker Module for Microsoft (NMM) to backup and restore Microsoft SQL Servers for Virtual Device Interface (VDI) backups. This is related to NetWorker versions since 9.x.
Updated: January 20, 2026
ID: 000009830
NetWorker Module for Microsoft (NMM) can perform restores of Hyper-V Virtual Machine (VM) backups from the command-line. This article explains how to use command-line restore with NMM starting from 9.x and later up to and including the latest 19.x release and later.
Updated: January 20, 2026
ID: 000022466
NMM SharePoint Federated backup fails with error nsrnmmsv NSR warning Failed to send large saveset to host.
Updated: January 20, 2026
ID: 000167001
NetWorker Module for Microsoft backups of SharePoint Farm fails with error: NetWorker canonical client name could not be retrieved for "SQLServerName". This is usually a result of a SQL Alias that is misconfigured.
Updated: January 20, 2026
ID: 000039564
HOW-TO Guide to successfully prepare and configure NetWorker Module for Microsoft (NMM) to backup and restore Microsoft Office SharePoint Servers.
Updated: January 20, 2026
ID: 000158562
Microsoft SQL Server backups can fail with (NMM) NetWorker Module for Microsoft when the client is a Clustered SQL Server instance. The typical error is, "Cannot log in to SQL Server --Provider cannot be found. It may not be properly installed."
Updated: January 20, 2026
ID: 000169010
NetWorker NMM SQL Server remote agent fails to register on SQL Server register
Error: Cannot open client side named pipe for authentication:
Updated: January 20, 2026
ID: 000209922