VxRail Software

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

A guide to Dell customers on how to prepare for an upgrade of their VxRail cluster with the Remote Proactive Support Team.

VxRail upgrade on some releases encounters error code 1. Logs show a PBM error adding a disk, and the vSphere Storage Service reports ‘Healthy with errors’, blocking profile access.

When the BIOS is updated with TXT enabled, it installs it encrypted as a security measure. If TXT is ever later disabled, a BIOS update is not allowed until TXT is reenabled.

Power supply was removed from a node and expected a dial-home case to be created.

During boot the VM shows “An unrecoverable IOException occurred so the connection was closed” then stops, logging a PIIX4 PM Soft Off entry, indicating the guest OS triggered the power‑off.

After cancelling a VxRail Manager upgrade, VxVerify flags a lcm_state failure with a 404 API error, empty bundle_state.json, no LCM task in the database and missing lock data, showing LCM webapp stopped.

Migration stops with an Open Virtual Appliance (OVA) pre‑migration health‑check timeout, shown as an SSH failure to an IPv6 address. The source VxRM VM has IPv6 disabled, causing the check to fail.

During an upgrade to 8.0.380, the upgrade may fail during Platform Service queries after its reboot and upgrade of the Platform Service VIB to 8.0.380.29572188. In 8.0.380 the iSM VIB is removed, with the Platform Service taking over the tasks that iSM previously handled. Please DO NOT install the iSM VIB on hosts after they upgraded to 8.0.380.

This KB article briefly discusses Event code: VXR508PDR56

This KB article discusses using the Linux Domain Information Groper (dig) to verify the customer Domain Name System (DNS) configuration when there are suspected name resolution issues.

Event code: VXR508PDR86 This event code indicates "Bad block table on <physical disk> is full."

Event code: VXR508PSU0032 This event code indicates "The temperature for power supply <number> is in a warning range."

Event code: VXR508STOR1 This event code indicates "A device <device name> is in an unknown state."

Event code: VXR508TMP0132 This event code indicates "The control panel temperature is greater than the upper warning threshold."

Event code: VXR508TMP0200 This event code indicates "CPU <number> temperature is less than the lower warning threshold."

Event code: VXR508RDU0018 This event code indicates "The storage power redundancy is degraded."

VxRail Cluster is running out of capacity space on VSAN and has RecoverPoint for Virtual Machines.

Event code: VXR508PDR1004 This event code indicates "Consistency check is in progress for drive <number> in disk drive bay <bay>."

Event code: VXR508NIC024 This event code indicates "The set operation did not complete successfully as the attribute is read-only."

Event code: VXR508PSU100 This event code indicates "Power supply <power supply unit> is offline."

Event code: VXR508PDR1008 This event code indicates "Rebuild was aborted for drive <number> in disk drive bay <bay>."

Event code: VXR508PSU8503 This event code indicates "The PSU in slot <slot number> detected 220 VAC input voltage and does not match chassis configuration."

Event code: VXR508PWR201 This event code indicates "Selecting the Server Based Power Management Mode option sets your power cap to a maximum value, server priorities to a default priority, and then disables the Max Power Conservation Mode. Do you want to continue?"

Event code: VXR508PWR2261 This event code indicates "Current Monitor initialization issue observed, IMON Revision <current monitor revision number>, CPLD IMON MFR Revision <CPLD revision number>."

Event code: VXR508PWR213 This event code indicates "Cannot enable the Extended Power Performance (EPP) mode because the Max Power Conservation Mode (MPCM) is enabled."

Event code: VXR508PWR2251 This event code indicates "Unable to turn on the server because the chassis cover is open."

Event code: VXR508PSU8519 This event code indicates "Enhanced Dynamic Power Supply Engagement (DPSE) is not supported by the current power supply configuration and is suspended."

Event code: VXR508PWR209 This event code indicates "Unable to change the redundancy policy to either Power Supply Redundancy or No Redundancy because the Extended Power Performance is enabled."

Event code: VXR508PWR2400 This event code indicates "Power management firmware unable to maintain power limit."