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Learn about the system requirements that must be met when installing Dell Endpoint Security Suite Enterprise on Windows, Mac, and Linux.
Updated: January 09, 2026
ID: 000127053
This article provides international support phone numbers for the Dell Data Security products.
Updated: December 09, 2025
ID: 000125374
Information on what the service tag is on your Dell Data Security software and how to find this.
Updated: October 10, 2025
ID: 000119325
Dell Security Management Server requires a security update to address multiple vulnerabilities in Jetty.
Updated: September 18, 2025
ID: 000189646
Dell Security Management Server requires a security update to address vulnerabilities in PostgreSQL.
Updated: September 18, 2025
ID: 000188560
Dell Endpoint Security Suite Enterprise remediation is available for multiple vulnerabilities that may exploited by malicious users to compromise the affected system.
Updated: September 18, 2025
ID: 000196065
This article outlines additional information about the effects of CVE-2021-44228 for Dell Endpoint Security applications.
Updated: September 18, 2025
ID: 000194496
Dell Encryption and Dell Endpoint Security Suite requires an update to address a permissions, privileges, and access controls vulnerability.
Updated: August 18, 2025
ID: 000126460
DSA-2020-113: Dell Encryption and Dell Endpoint Security Suite Improper Access Control Vulnerability
Dell Encryption and Dell Endpoint Security Suite require an update to address an improper access control vulnerability.
Updated: August 18, 2025
ID: 000131169
Dell Data Security platforms require an update to address an uncontrolled search path vulnerability that can be exploited during the installation of the product.
Updated: August 18, 2025
ID: 000138061
This article explains the procedure to open a Service Request (SR) using the Dell support page.
Get help fast for your Dell device. No more waiting on hold. No more tech headaches.
Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.
Updated: July 31, 2025
ID: 000132371
Exclusions may be added to Dell Endpoint Security Suite Enterprise for memory protection, execution control, application control, and script control by following these instructions.
Updated: July 14, 2025
ID: 000126745
Learn about how to analyze endpoint statuses in Dell Endpoint Security Suite Enterprise and Dell Threat Defense using these instructions.
Updated: May 30, 2025
ID: 000124896
Dell Data Security and the Impact of Meltdown and Spectre.
Updated: March 20, 2025
ID: 000125160
Dell Endpoint Security Suite Enterprise is a cybersecurity suite with automated threat prevention, detection, and response capabilities.
Updated: March 12, 2025
ID: 000129651
Learn about how to collect logs for Dell Endpoint Security Suite Enterprise by using these instructions.
Updated: March 12, 2025
ID: 000128555
Learn how to uninstall Dell Endpoint Security Suite for Mac by following these instructions.
Updated: March 12, 2025
ID: 000125465
Learn about how to install Dell Endpoint Security Suite Enterprise for Mac by using either the user interface (UI) or Terminal.
Updated: March 12, 2025
ID: 000125462
Learn how to identify the version of the Dell Data Security (formerly Dell Data Protection) master installer by following these step-by-step instructions.
Updated: March 12, 2025
ID: 000124917
Learn how to install Dell Security Endpoint Security Suite Enterprise on Windows by following these instructions.
Updated: March 12, 2025
ID: 000124903
The version of Dell Endpoint Security Suite Enterprise may be identified by following these instructions.
Updated: March 12, 2025
ID: 000124632
Learn how to uninstall Dell Data Security and Dell Data Protection products using the Dell Data Security Uninstaller.
Updated: March 11, 2025
ID: 000125052
Learn about how to add entitlements for Dell Data Security or Dell Data Protection with these step-by-step instructions.
Updated: February 18, 2025
ID: 000124899
Learn how to allow kernel extensions for Dell Endpoint Security Suite Enterprise for Mac, Dell Threat Defense, Dell Encryption Enterprise for Mac, CrowdStrike Falcon Sensor, or VMware Carbon Black Cloud Endpoint.
Updated: February 17, 2025
ID: 000129477
Solid state drive Vulnerability 395981 what are the Mitigating Concerns.
Updated: February 03, 2025
ID: 000130689
Advanced Support for Software is a custom support offering that assigns an Advanced Support Expert (ASE) to a customer, allowing for personalized support for the below listed Dell Data Security products in their environment.
Updated: January 10, 2025
ID: 000182254
This article provides information about threat simulation testing.
Updated: December 09, 2024
ID: 000129793
Dell Data Security Endpoint Security Suite Enterprise for Linux can be installed using these instructions.
Updated: November 06, 2024
ID: 000124563
Learn how to uninstall Dell Endpoint Security Suite Enterprise for Linux by following these instructions.
Updated: November 04, 2024
ID: 000123798
Learn how to download the Dell Data Security Uninstaller by following these instructions.
Updated: August 29, 2024
ID: 000130754
If the SDE vault becomes corrupted in Dell Encryption Enterprise and Personal versions earlier than v10.9, empty sweep times are reported.
Updated: August 21, 2024
ID: 000190108
This article identifies which versions of Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield) and Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) are fully compatible with Windows 10.
Updated: July 23, 2024
ID: 000125419
ConnectWise Automate is a remote management and monitoring tool which can be configured to view details from anti-malware solutions.
Updated: July 23, 2024
ID: 000156399
After enabling memory protection in Dell Endpoint Security Suite Enterprise, VirtualBox is inaccessible.
Updated: July 23, 2024
ID: 000124757
When using Advanced Threat Prevention with McAfee Firewall, you may see alerts at each boot indicating that Cylancesvc.exe is attempting to access various McAfee processes. These alerts can generate email alerts that are based on the alerts settings.
Updated: July 10, 2024
ID: 000189881
When VMware Carbon Black Cloud is running, applications that are run on the endpoints may have requirements to have specific exclusions for anti-virus solutions. Below are the recommendations for Dell developed applications.
Updated: July 02, 2024
ID: 000189281
Dell Security Management Server remediation is available for an arbitrary code execution vulnerability in PostgreSQL that could be exploited by malicious users to compromise the affected system.
Updated: July 01, 2024
ID: 000225287
Full Disk Access for macOS can be enabled for Dell Endpoint Security Suite Enterprise and Dell Threat Defense by following these instructions.
Updated: July 01, 2024
ID: 000125517
Learn how to remove leftover files from Dell Threat Defense and Dell Endpoint Security Suite Enterprise using the Cylance Cleanup Tool after an automatic or in-place upgrade.
Updated: July 01, 2024
ID: 000131776
Ever wanted to ask a question of your fellow Dell Security users or get support without having to call in? Our Dell Security Community Forums are a free support option for the busy admin.
Updated: June 19, 2024
ID: 000129697
Learn about the history of Dell Data Security and Dell Data Protection product names including encryption, threat protection, incident response, and more.
Updated: June 19, 2024
ID: 000124906
This article describes the various services and functionalities for the Dell Data Security line of products.
Updated: June 19, 2024
ID: 000124845
Error 1603 is a generic error that states Dell Endpoint Security Suite Enterprise is unable to uninstall. One of the most common reasons for this error is the Prevent Shutdown from Device policy is turned on within the Remote Management Console.
Updated: June 19, 2024
ID: 000124727
Dell Encryption (formerly Dell Data Protection | Encryption) scales improperly on 4k displays when scaling is set to 250% in Windows 10.
Updated: June 18, 2024
ID: 000124977
When transitioning power states on an endpoint where Dell Encryption Enterprise (formerly Dell Data Protection | Encryption) is managing a Self-Encrypting drive my cause blue screens to occur.
Updated: June 18, 2024
ID: 000124776
This article discusses a situation where Advance Threat Protection status is shown as "Unknown" and CylanceSVC service is not present on Wyse devices.
Updated: June 18, 2024
ID: 000124772
This article outlines vulnerabilities that Cylance PROTECT (Dell’s vendor for Advanced Threat Prevention found in Dell Endpoint Security Suite Enterprise and Threat Defense) disclosed in May 2018.
Updated: June 18, 2024
ID: 000131222
This article discusses what happens to existing firewalls that are running on an endpoint when Dell Endpoint Security Suite Enterprise or Dell Endpoint Security Suite Pro is installed.
Updated: June 18, 2024
ID: 000178051
This article addresses several considerations which apply to enabling Single Sign-On (one-step log in) option in Dell Endpoint Security Suite Enterprise and Dell Encryption (formerly Dell Data Protection | Encryption).
Updated: June 03, 2024
ID: 000130732
This article explains how to enable the perpetual notification tray icon for Dell Data Protection | SED Management, BitLocker Manager, and Dell Endpoint Security Suite Enterprise.
Updated: May 21, 2024
ID: 000124753
This article provides steps to correct an issue with inventory reporting as the wrong hostname with Windows clients.
Updated: May 20, 2024
ID: 000187320
The device may not properly register, when installing the Encryption Management Agent on a device.
Updated: May 20, 2024
ID: 000123249
This article discusses a situation where the Advanced Threat Protection tile does not load in the Dell Endpoint Security Suite Enterprise console.
Updated: May 08, 2024
ID: 000129432
This article provides definitions for Memory Protection categories.
Updated: May 07, 2024
ID: 000124724
Under certain conditions, the Dell Encryption Management Agent (EMAgent) starts server check-ins every minute. This may cause excessive traffic to the Dell Security Management Server (formerly Dell Data Protection Server) resulting in high resource utilization and possible service crashes.
Updated: May 07, 2024
ID: 000130879
Absolute Device and Data Security may not properly launch or persist when Advanced Threat Prevention solutions using Machine Learning powered by CylancePROTECT are in play.
Updated: April 26, 2024
ID: 000142856
Proxy Settings for Dell Endpoint Security Suite Enterprise or Threat Defense.
Updated: April 12, 2024
ID: 000130932
The Advanced authentication plug-in that is part of the Dell Data Protection software is no longer installed after the v8.18 build. The advanced authentication plug-in is not be uninstalled, when upgrading an older build of the software to a build later than v8.18.
Updated: April 11, 2024
ID: 000185272
This article provides information about the Windows version compatibility for Dell Data Security (formerly Dell Data Protection) products.
Updated: March 11, 2024
ID: 000156050
Dell Endpoint Security Suite Enterprise or Threat Defense are either shown as disabled or is not displayed within the Windows Security Center.
Updated: March 05, 2024
ID: 000130938
This article provides information upgrading the Dell Endpoint Security Suite Enterprise Advanced Threat Protection client.
Updated: March 04, 2024
ID: 000126022
Dell Endpoint Security Suite Enterprise offers prevention and protection against today's newest and most destructive threats.
Updated: March 04, 2024
ID: 000126118
This article discusses an issue with Dell Encryption (formerly Dell Data Protection | Encryption), Dell Endpoint Security Suite Enterprise, and Dell Endpoint Security Suite Pro and computers that have Intel 12th generation CPUs.
Updated: February 16, 2024
ID: 000209809
On September 8, 2023, Chrome version 117 introduced a new browser extension permission that must be enabled to allow web protection to function properly.
Updated: February 16, 2024
ID: 000222125
Enable Memory Compatibility Mode in Dell Threat Defense and Dell Endpoint Security Suite Enterprise to resolve compatibility issues with other applications.
Updated: February 09, 2024
ID: 000131608
This article discusses the root cause and resolution to Advanced Threat Protection tile not showing in the Dell Data Security console.
Updated: February 08, 2024
ID: 000129599
After installing Dell Endpoint Security Suite Enterprise to a base image, only one VMware Horizon VDI in the pool appears in Dell Data Security Remote Management Console.
Updated: February 08, 2024
ID: 000182621
Dell Encryption, Dell Endpoint Security Suite Enterprise, and Dell Security Management Server remediations are available for an InstallShield vulnerability that could be exploited by malicious users to compromise the affected system during installation.
Updated: January 23, 2024
ID: 000215214
Dell Encryption, Dell Endpoint Security Suite Enterprise, and Dell Security Management Server remediations are available for a privilege escalation vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: January 09, 2024
ID: 000215881
This article discusses an issue where using Dell Endpoint Security Suite Enterprise Mac and Google Drive File Stream may result in a Memory Protection exploit.
Updated: January 08, 2024
ID: 000124108
Agent failing to register in Dell Security Management Server with NullRefernceException in the log.
Updated: January 04, 2024
ID: 000124791
How to Unregister and Register Dell Endpoint Security Suite Enterprise or Dell Threat Defense as an anti-virus in Windows Security Center.
Updated: January 04, 2024
ID: 000129954
On computers with Dell Security Suite Enterprise or Dell Threat Defense, KB4480970 fails to install.
Updated: January 03, 2024
ID: 000130693
Learn about how SHA-1 signing certificate expiration and deprecation may affect Dell Data Security (formerly Dell Data Protection) products.
Updated: November 20, 2023
ID: 000125523
Dell Data Security updates the signing certificate that is used on all developed applications to ensure proper code-signing best practices.
Updated: November 17, 2023
ID: 000186047
Dell Encryption, Dell Endpoint Security Suite Enterprise, and Dell Security Management Server remediation are available for an insecure operation on Windows junction vulnerability during installation that could be exploited by malicious users to compromise the affected system.
Updated: November 14, 2023
ID: 000217572
How Threats Are Managed by Dell Endpoint Security Suite Enterprise.
Updated: November 14, 2023
ID: 000126777
Different Advanced Threat Protection (ATP) policies are available for Windows, Mac, and Linux platforms when using Dell Endpoint Security Suite Enterprise. This article explains the supported ATP policies for each platform.
Updated: November 14, 2023
ID: 000129772
Dell Endpoint Security Suite Enterprise Client Firewall and Web Protection may require exclusions to the Dell Security Management Server (formerly Dell Data Protection Server) for proper product functionality.
Updated: November 13, 2023
ID: 000125037
This article discusses how to resolve compatibility issues with VMware Carbon Black EDR (formerly Carbon Black Response) if installed on a computer running Dell Endpoint Security Suite Enterprise or Dell Threat Defense.
Updated: November 13, 2023
ID: 000130698
Dell Endpoint Security Suite Enterprise and Dell Encryption Enterprise Web Protection Category Codes
Dell Endpoint Security Suite Enterprise or Dell Encryption Enterprise using the web protection feature may leverage website category codes for policy management (block or allow). This article defines each category code.
Updated: November 13, 2023
ID: 000130929
Debug logging for Dell Endpoint Security Suite Enterprise Web Control and Client Firewall can be enabled using these instructions.
Updated: November 03, 2023
ID: 000130129
Child installers may be extracted from the Dell Data Security master installer by following these instructions.
Updated: November 01, 2023
ID: 000124409
Files may be safe listed in Dell Endpoint Security Suite Enterprise by following these instructions.
Updated: October 25, 2023
ID: 000129502
An application signing certificate can be added in Dell Endpoint Security Suite Enterprise using these instructions.
Updated: October 24, 2023
ID: 000156396
Dell Endpoint Security Suite Enterprise Advanced Threat Protection Tile not showing up after install
Tile not showing up after installing Dell Endpoint Security Suite Enterprise Advanced Threat Protection
Updated: October 02, 2023
ID: 000126647
Updates to Dell Endpoint Security Suite Enterprise or Dell Threat Defense may cause changes in how threats are evaluated.
Updated: October 02, 2023
ID: 000126632
Suggested methods for testing threats after updates to Dell Endpoint Security Suite Enterprise Advanced Threat Protection.
Updated: October 02, 2023
ID: 000126627
The Dell Encryption (formerly Dell Data Protection | Encryption) console displays an error after auto-updates are enabled on the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition Server).
Updated: October 02, 2023
ID: 000126753
After a Windows 10 upgrade, Dell Endpoint Security Suite Enterprise Advanced Threat Protection goes "Unknown."
Updated: October 02, 2023
ID: 000129804
The Advanced Threat Prevention tile is not displayed, and you see that a "Digital signature verification failed" is in logs.
Updated: September 08, 2023
ID: 000129586
Dell provides the DellCSFConfig utility as part of the installation media to allow administrators the ability to configure the Dell Endpoint Security Suite Enterprise for Mac product after the product has been installed on an endpoint.
Updated: September 08, 2023
ID: 000123380
Memory Protection Violation for WerFault.exe
Updated: September 08, 2023
ID: 000123257
In Dell Data Protection Server 9.5 and later, and Dell Security Management Server 9.8.2 and later, it is possible to configure alerts for Advanced Threat Prevention events to be sent to specified administrators.
Updated: September 08, 2023
ID: 000130785
Dell Endpoint Security Suite Enterprise Web Protection and Firewall Shows Vulnerable After Install
Updated: September 08, 2023
ID: 000130897
This article describes the process to automatically force Dell Endpoint Security Suite Web Protection browser extensions to start through group policy.
Updated: September 07, 2023
ID: 000126322
This article discusses how to initiate an on-demand threat scan in Dell Endpoint Security Suite Enterprise.
Updated: August 14, 2023
ID: 000131592
This article describes how to resolve Dell Encryption Remote Management Console displaying "This page can’t be displayed."
Updated: August 03, 2023
ID: 000131363
A medium severity issue that malicious users use to is to compromise the affected computer running Dell Encryption or Dell Endpoint Security Suite Enterprise.
Updated: August 03, 2023
ID: 000126130
This article outlines the Threat Classification Types that are outlined within the Dell Security Management Server and Dell Security Management Server Virtual, detailed within each under the Advanced Threat Events data received from endpoints.
Updated: June 06, 2023
ID: 000188221