PowerFlex custom node R650

Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems. The CRU program allows customers to replace designated hardware components. For a list of the hardware components that are designated as CRU for a specific hardware system, go to the Dell Warranty and Maintenance Page.

15G PowerFlex R650 and R750 Custom Node, Appliance, and Rack with CPLD firmware version 1.0.7 (or lower) installed may encounter a hang during POST when updating to BIOS 1.8.2 and iDRAC 6.00.30.202 (or newer versions of BIOS and iDRAC). You must perform the steps in the resolution below prior to performing an RCM or IC upgrade to prevent this issue.

This article provides links to PowerFlex custom node technical documentation.

Using PowerFlex Management Portal (PFMP), capture a group’s network mappings, service details, credentials and node IPs, remove the group (non‑delete), then re‑add it with the recorded information.

14‑gen Ready Nodes with ≥12 DIMMs can reboot, recorded in iDRAC as a BP1 power‑good voltage out‑of‑range error; signal noise on the backplane power cable creates loss alerts, risking data loss.

Article outlines symptoms where PowerFlex nodes report “Non‑Volatile Dual Inline memory module (NVDIMM) battery not ready” during boot, after outage, or on install, caused by batteries left uncharged.

The "Software Serial ID" or "SWID" (usually starts wit ELMSIO....) is used to open Service Request for PowerFlex, and to start software renewal process. If the Software Serial ID is not available, you can also create cases using the "System Serial number" (usually starts with "ELMVX....)

The following procedure explains how to manually install an external SDC on a Debian-based server. The steps in the procedure below are relevant for Debian/Ubuntu operating systems, including Proxmox Virtual Environment.

PowerFlex Manager 4.x may show false alerts—CONFIGURED_SPARE_CAPACITY_SMALLER_THAN_LARGEST_FAULT_UNIT, STORAGE_POOL_UNBALANCED, NOT_ENOUGH_FAULT_UNITS_IN_SP due to a known software issue pending fix.

This article explains how to use iDRAC Direct to manage your PowerEdge server.

This article explains how to use the internal HTTP share for 4.x PowerFlex Manager Release Certification Matrix (RCM), Intelligent Catalog (IC), ISO uploads.

This Article explains the details of an MDM cluster in a PowerFlex solution.

Slow, non‑SSD storage on the cluster VMs leads to etcd latency over one second, triggering repeated pod restarts, node NotReady states and loss of PowerFlex Management Platform (PFMP) UI access.

Offline upgrade of PowerFlex Manager How to manually upgrade PowerFlex Manager without Secure Remote Services.

Alerts remain stuck in the PowerFlex Manager UI when the service or MDM that generated them is no longer active. This results in the UI being unable to clear them.

Details the graceful reboot of PowerFlex Management Platform (PFMP) VMs for version 4.X, including labeling, draining, and rebooting MVMs while keeping two nodes active and checking PostgreSQL health. In the scope of this procedure, MVM1 is the postgres Leader. It is drained and rebooted last.

Samsung PM9D3a and PM9D5a NVMe SSDs used in PowerEdge servers lack support for the Security Protocol and Data Model (SPDM), causing SPDM‑related features to fail.

Connectivity issues may be seen with either the Gateway or the Presentation server with "port out of range" or "Trying to reconnect."

Domain Name System (DNS) resolving the local hostname may return the internal IP address of the USB Network Interface Card (NIC) passthrough device enabled by iDRAC Service Module (iSM). This can cause issues with internal network devices configured with 169.254.x.x nonroutable addresses. The metric of the USB NIC device should be manually set to a high number so that internal network devices take precedence.

This article outlines how to create a firmware baseline, view compliance reports, and apply updates in Dell OpenManage Enterprise.

This article is about an error that a user may see when adding a "DAX" device into the acceleration Pool.

This article explains the steps to reset the PowerFlex Manager Platform (PFMP) admin password, or any account in the PFMP.

This article explains the different reasons hard drives can fail in detail.

This article explains how to update the BIOS version of a Dell PowerEdge Server using EFI file. The update can be done directly from the Unified Extensible Firmware Interface (UEFI) interface.

The Dell Nautilus Firmware Update Utility is flexible and simple to use as it contains all the latest, relevant firmware updates for hard drives in your Dell server.

Post successful PFMP upgrade, the CloudLink (CL) Agents have duplicate entries in a connected and disconnected state.

Several requests regarding custom ISOs for the latest VMware patch releases for ESXi 7.0 and ESXi 8.0 have been received. The new VMware patch includes critical security updates for vulnerabilities CVE-2025-22224, CVE-2025-22225, and CVE-2025-22226. VMSA-2025-0004 is the official Broadcom article number which is commonly use to explain the issue to Tech Support.

Unsure about the procedure to update a specific component's firmware in a PowerEdge system? Learn how to in this specific article.

This how-to explains the commands and shows the results of outputs for the same to retrieve your service tag using a command console. It is displayed as the system serial number.

This KB explains how to perform the WSFC conversion at a high-level. It also covers converting an Oracle RAC environment from RDMs to shared VMDKs on NVMe/TCP, even though Oracle RAC does not require SCSI3‑PR. Oracle RAC can run on an SDC‑based VMFS datastore, but because PowerFlex does not support Clustered VMDK on SDC‑based VMFS, SCSI3‑PR‑dependent applications cannot use that configuration. Oracle RAC explanations are also high-level.