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Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems. The CRU program allows customers to replace designated hardware components. For a list of the hardware components that are designated as CRU for a specific hardware system, go to the Dell Warranty and Maintenance Page.
Updated: May 10, 2026
ID: 000187496
This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.
Updated: May 04, 2026
ID: 000205512
Some systems may have an ESXi node NTP service startup Policy configured as "Start and stop with port usage." This can lead to an issue with ESXi nodes and VMs going out of sync during builds and deployments when the NTP source is not stable. The recommended configuration is "Start and stop with the host."
Updated: May 11, 2026
ID: 000190531
The UI shows a UNABLE_TO_RECEIVE_MDM_EVENTS alert because the manager cannot reach the ActiveMQ broker on port 61714; the broker is blocked or the service is down, so MDM events are not displayed.
Updated: May 11, 2026
ID: 000221796
This Knowledge Base Article (KBA) outlines various methods to identify versions in the PowerFlex family, including PowerFlex solutions and software only.
Updated: May 11, 2026
ID: 000222560
Memory errors and CMCI storm entries in logs cause load, SDS stalls and decoupling; a failing Dual In-line memory module (DIMM) triggers interrupts, EDAC CMCI rate exceeds threshold, causing storm.
Updated: May 11, 2026
ID: 000197735
Steps for PowerFlex 4.6 to remove the SupportAssist policy and destination, then create a SupportAssist configuration, generate an access key and PIN, and verify connection to the Connectivity Gateway.
Updated: May 11, 2026
ID: 000367764
When a process or kernel module initiates communication over the network, a local port is allocated from the ephemeral port range as part of the socket.
Updated: May 10, 2026
ID: 000154992
iDRAC logs RED097 because Non‑Volatile Memory express (NVMe) firmware isn’t in inventory, aborting Storage‑Only upgrade; cause is system selecting wrong NVMe package (5CM3G) instead of correct 5V3P7.
Updated: May 10, 2026
ID: 000378071
This Article is an alert reference guide for the PowerFlex Block subsystem SIO03.XX.XXXXXXX
Updated: May 10, 2026
ID: 000270322
14‑gen Ready Nodes with ≥12 DIMMs can reboot, recorded in iDRAC as a BP1 power‑good voltage out‑of‑range error; signal noise on the backplane power cable creates loss alerts, risking data loss.
Updated: May 10, 2026
ID: 000035374
PowerFlex Security Configuration Guide documentation may not accurately list all requires ports and protocols for PowerFlex Manager functionality. An updated table has been provided in this article to highlight all requirements.
Updated: May 10, 2026
ID: 000334596
This guide catalogs PowerFlex Block alerts for subsystem PFX000XX.XXXXXXX, detailing each alert code, description, severity level and potential system impact without providing remediation steps.
Updated: May 10, 2026
ID: 000270642
This article shows how to use PuTTY to enable session logging and perform the appropriate show tech‑support commands on Cisco Nexus or PowerSwitch switches, capturing logs and CPU data for analysis.
Updated: May 10, 2026
ID: 000324454
The "Software Serial ID" or "SWID" (usually starts wit ELMSIO....) is used to open Service Request for PowerFlex, and to start software renewal process. If the Software Serial ID is not available, you can also create cases using the "System Serial number" (usually starts with "ELMVX....)
Updated: May 10, 2026
ID: 000294556
The following procedure explains how to manually install an external SDC on a Debian-based server.
The steps in the procedure below are relevant for Debian/Ubuntu operating systems, including Proxmox Virtual Environment.
Updated: May 10, 2026
ID: 000462918
During the PowerFlex upgrade process, a Slave (or Slaves in a 5_node configuration) MDM process might keep crashing due to low free space.
Updated: May 10, 2026
ID: 000186779
The Presentation Server alerts show the secondary Main Data Management (MDM) certificates are not approved.
Updated: May 10, 2026
ID: 000186621
Use this procedure to verify and upgrade the CPLD firmware version on PowerFlex nodes. PowerFlex Manager does not verify or upgrade CPLD.
Updated: May 09, 2026
ID: 000315068
PowerFlex Manager 4.x may show false alerts—CONFIGURED_SPARE_CAPACITY_SMALLER_THAN_LARGEST_FAULT_UNIT, STORAGE_POOL_UNBALANCED, NOT_ENOUGH_FAULT_UNITS_IN_SP due to a known software issue pending fix.
Updated: May 09, 2026
ID: 000279687
OS conversion for a Resource Group (RG) completes and causes DU when the system has SDS IP roles that are not configured as expected.
Updated: May 09, 2026
ID: 000446471
This article explains how to understand the purple screen (PS) root cause.
Updated: May 09, 2026
ID: 000327283
The PowerFlex Management Platform (PFMP) runs an SVM OS conversion (CentOS to SLES) and fails to complete.
Updated: May 09, 2026
ID: 000412338
This article explains step by step how To Convert Untagged DATA Networks On Access Mode To VLAN tagged Interfaces After Upgrade And OS Conversion.
Updated: May 09, 2026
ID: 000444848
OS conversion for a Resource Group (RG) completes and causes DU when the system has fewer Standby Managers or Tie-Breaker MDMs than expected.
Updated: May 09, 2026
ID: 000446474
OS conversion for a Resource Group (RG) completes and causes DU when an MDM cluster has fewer virtual IPs than MDM DATA IPs.
Updated: May 09, 2026
ID: 000446482
Dial home alert is logged when there is a disconnection between SDC multiple SDS.
Updated: May 09, 2026
ID: 000185174
SDS process might crash during regular I/O operations, and process panic is reported in the SDS traces.
Updated: May 09, 2026
ID: 000185114
Top PowerFlex Software and Hardware Dial Home Alerts; PowerFlex
Updated: May 09, 2026
ID: 000184617
Scanners report an OpenSSH version on iDRAC, its banner shows 9.6p1, leading to false positives. The root cause is a race‑condition flaw (Common Vulnerabilities and Exposures (CVE)‑2024‑6387) in OpenSSH.
Updated: May 08, 2026
ID: 000269870