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Minimum, Recommended, and Latest Code Versions for Dell Technologies Servers, Storage, and Networking products
This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.
Updated:  April 06, 2026 ID: 000205512
NetWorker: Unable to log in to NetWorker Web UI (NWUI) when launched from the NetWorker server
Unable to log in to NetWorker Web User Interface (NWUI) launched from the NetWorker server. "Failed to authenticate user administrator with the provided password on Authentication Server <server name>
Updated:  January 16, 2026 ID: 000193323
NetWorker: Storage nodes are cycling through "ready" and "not ready" intermittently.
After upgrade to 19.8 or 19.9, all NetWorker storage nodes are cycling through "ready" and "not ready" state intermittently.
Updated:  April 07, 2026 ID: 000222551
NetWorker: Cloning Data Domain to CloudBoost unreponsive "nsrclone has retried X times"
Cloning from Data Domain volume to CloudBoost volume starts, but never completes. Data transfer never begins. The job must be manually stopped.
Updated:  April 07, 2026 ID: 000212771
NetWorker: CSV Export Displays Incorrect Year (19XX) for the retention time in Save Set Query Reports
When you export a Save Set Query report from NetWorker Management Console (NMC) to CSV and open it in Excel, the retention year may display as 19XX instead of 20XX." This behavior is caused by Microsoft Excel’s interpretation of two‑digit year values and does not indicate an issue with NetWorker.
Updated:  April 07, 2026 ID: 000448058
NVP-vProxy: VM backup fails for certain VMs with a runtime error "index out of range"
NetWorker VMware Protection (NVP) backups fail for certain Virtual Machines (VM) fail. The error reported is "index out of range," indicating an internal processing or metadata handling issue that affects only specific VMs.
Updated:  April 07, 2026 ID: 000031248
NetWorker Snapshot Management (NSM) with Oracle RMAN rollback restores failing.
NetWorker Snapshot Management (NSM) with Oracle RMAN rollback restore fails because rollback availability of safety check failed.
Updated:  April 07, 2026 ID: 000070687
Data Protection Software: How to Identify the Software Serial ID to Open a Support Case
How to find the Software Serial ID (SWID) that is required to open a service request or support case for software products.
Updated:  April 07, 2026 ID: 000221319
NVP-vProxy: VM FLR mount fails "the disks are connected in nonsequential SCSI slots"
NetWorker VMware Protection (NVP) vProxy File Level Restore (FLR) mount operation fails for a Virtual Machine (VM). The error in the mount session log indicates: "SCSI ID 1/0/0/0 does not have a corresponding PhysicalDrive. One possible reason could be that the disks are connected in nonsequential SCSI slots."
Updated:  April 07, 2026 ID: 000449759
NVP vProxy: VM backups sit in waiting to run state for a prolonged period of time
NetWorker VMware Protection (NVP) vProxy Virtual Machine (VM) backups sit in "waiting to run" state for a prolonged period of time. There are no vProxy availability issues, communication between the NetWorker server and vProxies is successful. There are no alerts regarding vProxies being unavailable in the NetWorker Management Console (NMC),
Updated:  April 07, 2026 ID: 000443663
NetWorker: Getting error when trying to connect nsrjb on the remote storage node
Getting the below error when trying to connect nsrjb on the remote storage node. nsrjb: User xxx on "Remote_Storagenode_hostname" does not have "Operate Devices and Jukeboxes" privilege on "Networker_Server_hostname" Reset and inventory also gives the same error.
Updated:  April 07, 2026 ID: 000293578
NetWorker: Hardware ID mismatch using Dynamic World Wide Names
This Article describes a condition related to Dynamic World Wide Naming leading to device mismatches.
Updated:  April 07, 2026 ID: 000084457
NetWorker: Save sets cloned to Cloud Tier are not marked as Transit after upgrade to NetWorker 19.11
This Article describes a defect detected in NetWorker which prevents newly-cloned save sets being marked correctly for migration to the cloud when using Data Domain Cloud Tier devices.
Updated:  April 06, 2026 ID: 000308066
NetWorker: Bootstrap backup fails when saving the authentication database. Error: `nsrauthcasm' exited with code 1 Can't encode arguments
NetWorker: Bootstrap backup fails when saving the authentication database. Error: `nsrauthcasm' exited with code 1 Can't encode arguments.
Updated:  April 06, 2026 ID: 000217686
NetWorker: Best practices for networking configuration
This Article is intended to provide a simple baseline for desirable and standard networking tunables for NetWorker hosts.
Updated:  April 06, 2026 ID: 000218894
NetWorker: How to configure a distributed file system backup using multiple windows clients using filesystem-dynamic backup method.
How to configure a distributed file system backup using multiple windows clients using filesystem-dynamic backup method.
Updated:  April 06, 2026 ID: 000227054
NetWorker: Backup or Restore fails with the error "Resource does not exist"
"Resource Does not Exist" - Pop ups on NMC UI. Backup and restore fails with the specific open for the Workflow.
Updated:  April 06, 2026 ID: 000031101
NetWorker initiated ProtectPoint restore fails with Cannot select FAST.X target lun
During ProtectPoint restore using NetWorker Snapshot Management (NSM), the restore fails with error.
Updated:  April 06, 2026 ID: 000052094
NetWorker: savepsm: Failed to get the NetWorker Management Console install directory.
NMCDB backups failed 19240: savepsm: Failed to get the NetWorker Management Console install directory.
Updated:  April 06, 2026 ID: 000207282
NetWorker: NMM SSMS Tool Displays Error "Current user does not have required permissions"
NetWorker Module for Microsoft (NMM) SSMS tool launching in SQL Management Studio error "Current user does not have required permissions to run backup and restore operations. Relaunch the application with a user that has local administrative privileges."
Updated:  April 06, 2026 ID: 000213014
NetWorker Module for MEDITECH - ISB jobs are creating permanent snapshots and volumes on Dell Compellent
NetWorker Module for MEDITECH - ISB jobs are creating permanent snapshots and volumes on Dell Compellent. This may eventually fill-up space on Dell Compellent.
Updated:  April 06, 2026 ID: 000218840
NVP vProxy: VM Backups Fail with HTTP Status Code: 401
One or more VMware Virtual Machines (VM) fail to perform NetWorker VMware Protection (NVP) backups. The backup error returned is HTTP Status code 401 "failed to download config file"
Updated:  April 06, 2026 ID: 000316053
NetWorker: AD login fails "nested exception is javax.naming.PartialResultException"
NetWorker is configured with an external authority resource: either Lightweight Directory Access Protocol (LDAP) or Microsoft Active Directory (AD). External user logins fail with HTTP 404 "Make sure that the server is running."
Updated:  April 06, 2026 ID: 000316897
NetWorker 19.13: Administrator Password Cannot Be Updated Using authc_mgmt or NMC.
NetWorker 19.13.0.0 or 19.13.0.1 report "Access Denied" when attempting to change the Administrator password from the NMC or authc_mgmt command.
Updated:  April 06, 2026 ID: 000449235
NVP-vProxy: Unable to find a usable device for recovery of saveset SSID
Any restore attempt made using the NetWorker Management Console (NMC) fails with the error, while backups using this vProxy Appliance continue to work as expected.
Updated:  April 06, 2026 ID: 000031361
NVP-vProxy: Image level restore fails with hostname resolution error
vProxy Image level restores done from the NetWorker Management Console (NMC) may fail with "ERROR: [156] ddp_connect_with_config() failed,Hostname: <Data-Domain-Name>" seen from the "Recovery Results" page.
Updated:  April 06, 2026 ID: 000031485
NetWorker: Capacity Mode vProxy clone job performance problems between Data Domains
Use this article to help isolate and troubleshoot vProxy cloning performance issues between two Data Domains.
Updated:  April 06, 2026 ID: 000205098
NetWorker: A malformed index file causes backup and index operation stop responding
This article describes client-specific problems arising from issues with that client's index, and how to resolve them.
Updated:  April 06, 2026 ID: 000219840
NetWorker: How to remove duplicated default resources from configuration
This Article describes a method to find and safely remove default objects which could have been mistakenly created in the NetWorker configuration.
Updated:  April 06, 2026 ID: 000222887
NetWorker: How to Enable debugging in SQL plug-in user interface
This article describes how to enable debugging within the NetWorker Module for Microsoft (NMM) SQL Plugin. This is used for debugging the user interface issues and not for debugging the module backup/restore issues.
Updated:  April 06, 2026 ID: 000223805