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A guide to Dell customers on how to prepare for an upgrade of their VxRail cluster with the Remote Proactive Support Team.
Updated: September 03, 2026
ID: 000200768
This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.
Updated: August 31, 2026
ID: 000502480
Event code: VXR508BAT0005
This event code indicates "The storage battery is low."
Updated: September 03, 2026
ID: 000011833
Event code: VXR508CTL75
This event code indicates "Preserved cache discarded on <controller name>."
Updated: September 03, 2026
ID: 000011832
Event code: VXR508CTL95
This event code indicates "<controller name> has left the fault tolerant pair."
Updated: September 02, 2026
ID: 000011831
Event code: VXR508CTL84
This event code indicates "<controller name> is running an unsupported firmware version."
Updated: September 02, 2026
ID: 000011830
Event code: VXR508CTL5
This event code indicates "Bad block replacement error on <Controller name>."
Updated: September 02, 2026
ID: 000011829
Event code: VXR508CTL87
This event code indicates "<controller name> settings do not match the settings of its peer."
Updated: September 02, 2026
ID: 000011828
Event code: VXR508CTL6
This event code indicates "Bad block sense error from <Controller name>"
Updated: September 02, 2026
ID: 000011827
Event code: VXR508CPU0008
This event code indicates "CPU <number> is disabled."
Updated: September 02, 2026
ID: 000011826
Event code: VXR508BAT1021
This event code indicates "The charge level for the battery on <controller name> is below the normal threshold."
Updated: September 02, 2026
ID: 000011825
Event code: VXR508AMP0320
This event code indicates "Chassis power level current is greater than the upper warning threshold."
Updated: September 02, 2026
ID: 000011824
Event code: VXR508CTL7
This event code indicates "Bad block medium error on <Controller name>."
Updated: September 02, 2026
ID: 000011823
Event code: VXR508CTL83
This event code indicates "Communication with <controller name> has been lost."
Updated: September 02, 2026
ID: 000011822
A vSphere life cycle Manager (vLCM) upgrade that adds solution components fails with “Failed to set customized depots” because solution components are not supported by add component feature.
Updated: September 01, 2026
ID: 000222487
During a VxRail Manager redeploy, the VM Storage Policy selector in the vSphere client shows no policies because the VMware vSphere Profile-Driven Storage Service fails to start correctly.
Updated: September 01, 2026
ID: 000218568
This article explains how to create an image or mount an external device through iDRAC/BMC virtual media, then access it from the ESXi command line to copy driver files.
Updated: September 01, 2026
ID: 000210863
The iDRAC log records a root login attempt by the user interface from IP aaa.bbb.ccc.ddd that failed, causing the security feature to block that IP for a 60‑second period due to incorrect credentials.
Updated: September 01, 2026
ID: 000055005
This article details how to add third-party standalone components (as defined in VxRail: Best Practices for vLCM in VxRail) to the vLCM image when performing a VxRail upgrade.
Examples of third-party standalone components:
• nVIDIA GPU drivers and nVIDIA Manager software
• Certain HBA drivers not included in the VxRail package (not common)
Updated: September 01, 2026
ID: 000321675
This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.
Updated: August 31, 2026
ID: 000205512
Event code: VXR508CTL89
This event code indicates "<controller name> is no longer fault tolerant because the peer controller is not available."
Updated: August 28, 2026
ID: 000011821
Event code: VXR508CTL50
This event code indicates "The <Controller name> NVRAM has corrupt data."
Updated: August 28, 2026
ID: 000011820
Event code: VXR508CPU0805
This event code indicates "The power input for CPU <number> voltage regulator module is outside of range, but it is attached to the system."
Updated: August 28, 2026
ID: 000011819
Event code: VXR508AMP0314
This event code indicates "System level current is greater than the upper warning threshold."
Updated: August 28, 2026
ID: 000011818
Event code: VXR508CPU0025
This event code indicates "CPU <number> terminator is absent."
Updated: August 28, 2026
ID: 000011817
Event code: VXR508PCI1322
This event code indicates "Bus performance degraded for a component at bus <bus> device <device> function <func>."
Updated: August 28, 2026
ID: 000011816
Event code: VXR508PDR37
This event code indicates "The <physical device> is not supported."
Updated: August 28, 2026
ID: 000011814
Event code: VXR508PCI3019
This event code indicates "A low-severity issue is detected in the SSD bay <bay id>, Slot <slot id>."
Updated: August 28, 2026
ID: 000011813
Event code: VXR508IOV106
This event code indicates "Unable to power on PCIe adapter <device name> in <slot type> <slot number>."
Updated: August 28, 2026
ID: 000011812
Event code: VXR508PDR101
This event code indicates "Global Hot Spare <PD Name> does not cover all arrays."
Updated: August 28, 2026
ID: 000011811