Database App Agent

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Data Domain Capacity Resolution Path.

When the https or "ca trusted-ca" certificate expires on a Data Domain, it causes issues when trying to access the web UI. Generating a new certificate resolves the issue.

This article describes NetBackup command‑line tools that can be used to validate Virtual Tape Library (VTL) functionality during initial configuration or when troubleshooting potential device issues. These commands allow testing outside of the NetBackup UI to confirm device visibility, robot behavior, drive loading, and tape operations.

This article explains how to determine whether running a filesystem cleaning operation on a Data Domain system will reclaim usable space. Cleaning removes physical storage consumed by deleted data that is not being referenced and has not yet been reclaimed by the system.

Data Domain (DD) displays a critical alert indicating that a tier of storage is unavailable - for example, "The Active tier is unavailable."

This article explains how to determine whether a "Power supply has failed" alert on a Data Domain Head Unit is valid or a false positive. It also provides steps to clear persistent indictments and verify Power Supply Unit (PSU) status.

The Support Channel determines how a Data Domain system delivers Autosupports, alert summaries, and real‑time alerts to Dell Support. By default, delivery is over email (SMTP). This article helps you diagnose and fix Autosupport delivery failures when using email.

This article provides download links and status information for current PowerProtect Data Domain Operating System (DDOS) releases, including feature and Long‑Term Support (LTS) versions. It also outlines upgrade considerations, documentation references, and supported platforms.

This article explains how DD Boost can enforce the use of Dynamic Interface Group (DIG) interfaces for backup and recovery traffic. When interface enforcement is enabled, DD Boost sessions must use a DIG interface, and not fall back to the connecting interface.

This article provides information about how to disable IPv6 on Data Domain systems; ipv6 is enabled by default, customers may have a requirement to have it disabled.

This article provides a clear, model‑by‑model breakdown of the recommended BIOS and iDRAC firmware versions for each supported DDOS release across the DD series platforms. It is designed to help you quickly confirm which firmware levels align with your system’s DDOS version, reduce compatibility issues, and ensure your environment stays stable, secure, and fully supported. Use the tables below to find the right BIOS and iDRAC versions for your specific DD model in seconds.

This KB article highlights the steps to use the Data Domain Automated TC Script, to extract the needed logs for the Automated Pre-Upgrade Assessment.

This article explains how to configure and mount multiple BoostFS for Windows storage‑units by editing the boostfs.conf file. It describes how the storage-unit parameter works, how to define UNC‑based mount sections, and how to assign drive letters for independent mounts.

This article explains how file permissions behave in BoostFS for Windows when switching between the default DDBoost‑based security and local‑user‑security. It also outlines the resulting access implications when remounting a BoostFS storage‑unit after changing the security method.

The NetWorker vProxy solution is used to protect the vSphere environment. The file-level restore (FLR) fails for all Virtual Machines (VM) with the signature length error. Data Domain self-signed CA certificate has expired. Renew Data Domain certificate as shown in Dell KB 198864.

Recent Data Domain Operating System (DDOS) versions experience an issue in which Data Domain fails to present a valid externally signed HTTPS certificate. Instead, it defaults to self-signed. The system then prioritizes the default self‑signed certificate.

Data Domain in a CR solution will often have inaccurate cleaning estimates due to how fastcopies and deduplication works on the DD.

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

How to reset or regenerate certificates due to expiration (or misconfiguration).

Listing backup files from PowerProtect DD system fails with "Failed to find username for server <DD server> lockbox"

Intel X550 and X710 10G Base‑T Network Interface Controllers (NICs) on Data Domain systems may experience link instability when connected to an optical switch using 10G Base‑T transceivers. The NICs cannot supply the required power for these transceivers, resulting in degraded or unstable network operation.

This article explains the process of setting up Compliance or governance mode on a Data Domain. Challenges which are faced during setup are shown with screenshots steps by steps.

Access detailed installation, upgrade, and maintenance guides for Dell PowerProtect and Data Domain hardware, including models DD6300, DD6900, DD9900, and more

This article explains how to assign an Initial Company Administrator.

Dell PowerProtect Data Domain remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

With no changes or upgrades to Avamar or the Data Domain, the connection to the Data Domain fails to connect, and jobs timeout with no progress.

Determining the filesystem cleaning schedule and setting the schedule

With DD OS upgrade to the releases 7.10.1.15, 7.10.1.20, 7.11.0.0, 7.13.0.0 we move to iDRAC versions 6.x.x. The iDRAC user interface might not be accessible anymore and needs reconfiguration.

This article explains how to promote Company Administrators.