NetWorker Module for Databases and Applications

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Unable to log in to NetWorker Web User Interface (NWUI) launched from the NetWorker server. "Failed to authenticate user administrator with the provided password on Authentication Server <server name>

This KB provides an overview of how to troubleshoot high memory or CPU usage by a process.

PostgreSQL 12 is EOS - customer requests update in NWUI

RecoverPoint for Virtual Machines(VMs) 6.0.3.1 and later are qualified with VMware vStorage APIs for Data Protection(VADP) backup solutions. However, sometimes protected Virtual Machines may see Snapshot Consolidation errors or Virtual Machine restarts, during backup operations.

This KB details steps required to access the NetWorker Management Console (NMC) after upgrading to 19.13

This article provides instructions on how to launch both 19.13+ and 19.12.x (and older) NetWorker Management Console (NMC) from the same NMC-client host.

The NetWorker Management Console (NMC) "Reports" gstclreport command fails. The error provided is "JAVA_HOME to a valid JRE location"

Connections to the NetWorker Authentication service (AUTHC) fail. The errors reported are HTTP 400 (Bad request) or HTTP 403 (Forbidden)

NetWorker Runtime Environment (NRE) is unable to connect to the NetWorker Management Console (NMC) server.

The NetWorker server includes NSR user groups which are used to assign permissions in NetWorker. The NSR User Group "Application Administrator" contains a default entry for the NetWorker server's local Administrators group. If this setting is removed, the NetWorker Administrator account can see resources in NetWorker but is unable to modify them. An error appears stating that the user does not have Configure NetWorker or Change Application Settings privileges.

NetWorker nsraddadmin command returns "Bad resource file."

Recover from the NMC using recover wizard error "time reset to 12/31/1969"

The NetWorker Management Console (NMC) server and NetWorker server are installed on two separate hosts. When trying to do anything from the NetWorker NMC Hosts tab, the following error appears: "Unable to connect to client push daemon"

The NetWorker Management Console (NMC) server software is installed on a Linux host. The postgres service fails to start after installation. It reports that nmcdb initialization fails due to a permissions issue on /tmp.

NMM SQL backup failure after upgrade to 19.13.0.2 - No Active SQL Server found.

This article provides an overview of how to clear Java cache, enable Java console, and configure Java debug on Microsoft Windows systems using NetWorker Runtime Environment (NRE) to access the NetWorker Management Console (NMC).

This KB provides an overview of how to clear Java cache, enable java console, and configure Java debug on Microsoft Windows systems using NetWorker Runtime Environment (NRE) to access the NetWorker Management Console (NMC).

This article explains how to promote Company Administrators.

Replacing the NetWorker authentication service self-signed certificates generated a cipher error.

This KB provides an overview on how to enable debugging for NetWorker's authentication service (authc). It is not recommended to enable debugging as an initial troubleshooting step. This process is recommended when default logging does not sufficiently detail an issue encountered in authc.

This KB details the process that is required for configuring "AD over SSL" (LDAPS) from the NetWorker Web User Interface (NWUI).

This article applies to NetWorker environments that contain multiple NetWorker servers managed by a single NetWorker Management Console (NMC). The NMC uses only one NetWorker server as the authentication (AUTHC) server. This article provides steps for identifying which NetWorker host is the AUTHC server.

Backup configuration set for 1 month of retention, however, backup save set are showing 2 months of retention.

Stale sessions and jobs are being displayed on the NetWorker Management Console (NMC) Monitoring screen, even though the jobs were completed successfully. The logs show that the workflows have finished without any errors, and the jobs database (jobsdb) confirms that the jobs have indeed completed. However, these stale sessions persist until a restart of the GST service, which clears them from the NMC Monitoring screen.

Unable to launch NMC UI after an update to NetWorker 19.12.0.1 unable to load resource.

Launching NetWorker Web User Interface (NWUI) link from the NetWorker Management Console (NMC) defaults to the NetWorker server instead of the NWUI server.

The NetWorker VMware Protection (NVP) integration is configured with the vProxy appliance. For information regarding vProxy compatibility with NetWorker, Data Domain Operating System (DDOS), vCenter, and ESXi versions, please refer to the Online Compatibility Guide.

This article explains Dell guidelines on company administrator assignment.

When DDPCONNCHK is used to check connectivity or performance, the test is failed even though the user has required privileges.