Database App Agent

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Data Domain Capacity Resolution Path.

Recent Data Domain Operating System (DDOS) versions experience an issue in which Data Domain fails to present a valid externally signed HTTPS certificate. Instead, it defaults to self-signed. The system then prioritizes the default self‑signed certificate.

Data Domain in a CR solution will often have inaccurate cleaning estimates due to how fastcopies and deduplication works on the DD.

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

How to reset or regenerate certificates due to expiration (or misconfiguration).

Listing backup files from PowerProtect DD system fails with "Failed to find username for server <DD server> lockbox"

Intel X550 and X710 10G Base‑T Network Interface Controllers (NICs) on Data Domain systems may experience link instability when connected to an optical switch using 10G Base‑T transceivers. The NICs cannot supply the required power for these transceivers, resulting in degraded or unstable network operation.

This article explains the process of setting up Compliance or governance mode on a Data Domain. Challenges which are faced during setup are shown with screenshots steps by steps.

This article explains the scenarios in which missing backup, missing client, and orphan backup conditions occur.

Access detailed installation, upgrade, and maintenance guides for Dell PowerProtect and Data Domain hardware, including models DD6300, DD6900, DD9900, and more

This article explains how to assign an Initial Company Administrator.

Dell PowerProtect Data Domain remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

With no changes or upgrades to Avamar or the Data Domain, the connection to the Data Domain fails to connect, and jobs timeout with no progress.

The Support Channel determines how a Data Domain system delivers Autosupports, alert summaries, and real‑time alerts to Dell Support. By default, delivery is over email (SMTP). This article helps you diagnose and fix Autosupport delivery failures when using email.

Determining the filesystem cleaning schedule and setting the schedule

With DD OS upgrade to the releases 7.10.1.15, 7.10.1.20, 7.11.0.0, 7.13.0.0 we move to iDRAC versions 6.x.x. The iDRAC user interface might not be accessible anymore and needs reconfiguration.

This article explains how to promote Company Administrators.

The NetWorker VMware Protection (NVP) integration is configured with the vProxy appliance. For information regarding vProxy compatibility with NetWorker, Data Domain Operating System (DDOS), vCenter, and ESXi versions, please refer to the Online Compatibility Guide.

This KB article has PowerProtect DD current software versions, status, and download links.

This article explains Dell guidelines on company administrator assignment.

Summary: Data Domain Virtual Edition (DDVE) can trigger EVT‑LICENSE‑00007 alert (“Filesystem exceeded licensed capacity”)

This article discusses preparing to migrate data using Mtree replication (MRepl) from legacy PowerProtect Data Domain (PPDD) systems without internal QAT card support. For example, DD9500 and DD9800. It is crucial to consider the current system operation workload to avoid unexpected side effects that could negatively impact the data migration outcomes. This article helps plan migration operations that require a new Mtree Replication (MRepl) context configuration using legacy PPDD systems as source.

This article provides the commands to determine the duration of the file system cleaning cycle and the amount of space freed during the cycle.

Data Domain running Operating System (OS) 8.3.x and later cannot enable "Share Data with CloudIQ." The graphical User Interface (UI) shows the error "Registry key config_master.support.cyber_security does not exist." Creating a new access key and disabling directFailoverEnabled fixes SupportAssist, but CloudIQ remains disabled (config_master.support.cloudiq_enabled=0).

This article describes the process for removing a Data Domain cloud tier unit.

External key manager key rotation failed to create key (warning EVT-ENCRYPTION-00008) occurs when the file system is down. It also occurs if Storage Management Service (SMS) or Key Management Interoperability Protocol daemon (KMIPD) processes are down, or if the external manager is unreachable. Resolve by manually creating a new encryption key using Command-Line Interface (CLI) or User Interface (UI) and verify that the next rotation date is updated.

How to setup Commvault with DD Retention Lock

This KB article provides a set of best practices of DDBoost and CommVault v11 in relation to Data Domain integration.

This article is to help troubleshoot Common Internet File System (CIFS) restore issues.