SupportAssist for Business PCs

Dell AIOps (formerly CloudIQ) is a cloud-based application that provides simple, proactive monitoring and troubleshooting of your Dell IT infrastructure including integration with VMware. It leverages machine learning to proactively monitor and measure the overall health of servers, storage, and switches through intelligent, comprehensive, and predictive analytics. Dell AIOps is available at no additional charge for Dell products covered with a valid ProSupport (or higher) contract.

This article provides instructions on how to run hardware diagnostics using SupportAssist on a Dell computer.

Dell SupportAssist for Home PCs and Dell SupportAssist for Business PCs Software remediation is available for Privilege Escalation vulnerabilities that could be exploited by malicious users to compromise that affected system only.

Learn about Wireless LAN card issue occurs when running LAN test in SupportAssist 4.0.3.

New Chrome and Edge browser updates restrict local network access by default, impacting experiences on dell.com/support. Learn how to restore functionality by adjusting browser permissions.

PowerStore appliances connected to SupportAssist may experience scenarios where the SupportAssist database (db) grows too large which can interfere with the ability to perform upgrades.

Dell EMC Secure Connect Gateway remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.

Dell SupportAssist for Home PCs and Business PCs remediation is available for an Intel Ethernet Diagnostic Driver third-party component vulnerability that may be exploited by malicious users to compromise the affected system.

Learn what to do if SupportAssist v4.10.1 shows an invalid message relating to the Internet not working.

Learn how to address issues with your network adapter not appearing in the SupportAssist OS recovery menu. Follow our guide to diagnose and troubleshoot this issue to minimize downtime and ensure your Dell system functionality.

Use the SupportAssist Dell Migrate tool to migrate and erase data from an old computer. Learn how to perform a data transfer and secure old data removal.

SupportAssist for Home and Business PCs Software Remediation is available for Privilege Escalation vulnerability in Software Remediation component that could be exploited by malicious users to compromise that affected system only.

This page is designed to appear under certain circumstances when searching for your Service Tag, Express Service Code, or Serial Number or part number.

Dell SupportAssist for Home PCs and Business PCs remediation is available for multiple security vulnerabilities that may be exploited by malicious users to compromise the affected system.

Dell SupportAssist for Business PCs and Dell SupportAssist for Home PCs has been updated to address a vulnerability, which may be potentially exploited to compromise the system.

Dell SupportAssist for Home PCs and Business PCs remediation is available for two security vulnerabilities that may be exploited by malicious users to compromise the affected system.

This article provides a list of security vulnerabilities that cannot be exploited on Dell EMC Secure Connect Gateway and SupportAssist Enterprise, but which may be identified by security scanners.

Dell SupportAssist for Home PCs and Business PCs contain remediation for a PC-Doctor plugin vulnerability that may be exploited by malicious users to compromise the affected system.

This article provides more information about the SupportAssist fingerprint reader diagnostic not detecting the users touch on first attempt.

This article discusses SupportAssist displaying a Warning with a green checkmark on the wireless network card test after the diagnostic tests are completed.

Learn how to get and set up the Secured Component Verification (on Cloud) service (SCV). SCV verifies the integrity of components inside your Dell computer.

This document provides details on the Security Support for the in-scope software products listed in this article.

Dell SupportAssist for business PCs and Dell SupportAssist for home PCs have been updated to address an uncontrolled search path vulnerability.

Dell SupportAssist Client has been updated to address multiple vulnerabilities which may be potentially exploited to compromise the system.

Dell SupportAssist for Home and Business PCs Software remediation is available for Privilege Escalation vulnerabilities that could be exploited by malicious users to compromise that affected system only.

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

Learn how to perform a critical registry update for SupportAssist for Business PCs software using version 4.5.3 or earlier.

Alienware computers may receive a SupportAssist onboard diagnostics error while powering on, stating "Your port does not accept power."

Dell PowerScale: SRS and SCG Support Matrix

This is a supplemental article to the OneFS Web and CLI admin guides and is meant to guide customers and partners when migrating from SRS to SupportAssist.