XtremIO X2

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Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems. The CRU program allows customers to replace designated hardware components. For a list of the hardware components that are designated as CRU for a specific hardware system, go to the Dell Warranty and Maintenance Page.

This article details the cause and resolution for the following alerts codes XTR1100202, XTR1100203, XTR1100302, XTR1100402, XTR1100403, XTR1100404, XTR1100405, XTR1100406.

Explore the Dell End of Service Life (EOSL) and End of Life (EOL) list for converged infrastructure, storage, and storage networking products. Access End-of-Life documents for hardware, software, and firmware release and service dates

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Dell Storage Simple Support Matrices on E-Lab Navigator provide the optimal interoperability for your storage solution.

This article explains Dell guidelines on company administrator assignment.

This article explains how to assign an Initial Company Administrator.

This article explains how to promote Company Administrators.

SK Hynix PE8010 & PE8030 NVMe M.2 drives have been observed to report a PDR3 Event Code and failed status.

This document describes the objects and equipment used by Customer Engineers (CEs) when on-site. Please check and prepare in advance.

Unable to register XtremIO XMS to Secure Connect Gateway Virtual Edition (SCG) versions 5.14.00.10 and 5.14.00.12. Existing registered XMS are not affected, only new registrations or re-registrations are impacted.

XMS 6.4.x or later automatically adds cluster name to file which specified as export-to-file option via show-reports-data command, and RestfulAPI.

Learn how the MyService360 services analytics dashboard integrates the Dell AIOps (formerly CloudIQ) Health Score into the Install Base views. This integration streamlines services and product health management by IT admins using the MyService360 and Dell AIOps portals. Verify supported products by portal and access helpful Dell AIOps resources.

Instruction on how to Suspend and or Resume a Native Replication Session on an X2 array as noted in the XtremIO User guide under Managing Remote Protection Session.

After XMS is upgraded to 6.4, users are unable to SSH with customer-created user accounts.

An advisory is being sent regarding multiple items that require attention that are fixed in newer X2 platform versions.

Inverted Read/Write Latency Values in WebUI Report with XtremIO Management Server (XMS) 6.3.2.

On X2 arrays, SSD endurance is showing 85% or less on all SSDs after 2 years or less of use

This article is to let customers know of a possible performance or DU issue they may be at risk of if changes have been made to the VPLEX BEPM feature for VPLEX running on GeoSynchrony 6.2.x and what to do if this issue is seen.

Sometimes it is necessary to move an XtremIO cluster from one XMS to the other. Usually this operation is simple and is accomplished by removing the cluster from the current XMS and adding it to a new XMS using XMCLI commands. However, in the case where XtremIO cluster is involved in native remote replication, there are a few additional steps necessary to preserve cluster replication status.

Authentication errors may occur when LDAP authentication, using ldaps, is configured for external users.

Two minutes delay may occur when attaching XtremIO volume in OpenStack iSCSI configuration. If there are some XtremIO iSCSI target ports that are not connected to the OpenStack host, it will wait until the iSCSI login timeout occurs. By default, there is a 2-minutes wait. There will be a delay, but the volume attach process will succeed. This timeout occurs in all cases when trying to attach volume in OpenStack. Here are some examples where this can occur: 1. Creating a volume from an image 2. Changing volume type 3. Server (instance) start from Bootable Volume 4. Adding a volume to server (instance) 5. Migration (Live or Cold) 6. Evacuate

XIOS 6.2 and higher, "show-memory-usage" reporting 0 value in “total_memory_in_use_in_percent” due to support for unbalanced SSD configurations across multiple X-Bricks in a cluster.

This KB article is a list of technical documents and videos produced by Dell Technologies.

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

This article provides links to several Dell Community pages.

XtremIO: Legacy ESRS-GW and email configurations may be lost after XMS upgrade, XMS replacement (XMS FRU), or XMS recovery to/with version 6.3.0-62