Data Domain Virtual Edition

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Data Domain Capacity Resolution Path.

This Guide is based on steps from DDOS code 7.9.

How to find the Software Serial ID (SWID) that is required to open a service request or support case for software products.

Dell PowerProtect Data Domain remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

DB2 schedule backup failing with Vendor error: rc = 25 returned from function sqluvput due DD to timeout

This article provides general best practice steps to prepare NetWorker for a Data Domain IP address change.

Starting with Data Domain releases from April 2026, updates have been introduced to iDRAC operator user behavior as part of Dell’s ongoing security enhancements. These updates help protect your system by preventing prolonged or unauthorized privileged access, while continuing to ensure full supportability. When maintenance that requires elevated access is necessary, Dell Support will follow established and approved procedures and will return the system to a compliant and secure state once the work is complete.

The primary focus for this article is to troubleshoot an interface down, multiple interfaces down, an intermittent interface, and a bad network card. Replacing parts should be the last step in resolving interface down issues. Troubleshooting these issues first such as reviewing the switch side, may lead to the quickest resolution.

Cloud deployed DDVE performance decrease if there are any errors on object-store/account. In cloud environments DDVE depend on the cloud infrastructure, cause of slowness or latency must be nailed down. This doc offers some starting points for the investigation.

Access detailed installation, upgrade, and maintenance guides for Dell PowerProtect and Data Domain hardware, including models DD6300, DD6900, DD9900, and more

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

Data Domain (DD) unit reports Alert - ENVIRONMENT-00039: BMC failure has been detected. File system is unchanged Cause: iDRAC is offline.

Customer is seeing conflict Errors in DPA Collecting Logs

Cloud deployed (ATOS) Data Domain Virtual Edition(DDVE), may run out of Local-Metadata Storage.

This article addresses the failure of the CMOS or system battery within a Data Domain. Alert Posted (EVT-ENVIRONMENT-00032) on Data Domain systems indicate the Storage Processor (SP) has failed. Additional information within the posted alert notification indicates the cause as "Coin cell battery failed."

DD Boost device is Marked as suspect, which result in backups not progressing. And Mounting and Unmounting operation for the device fails.

The Data Domain system may experience an unexpected reboot due to a critical, unidentified hardware fault. This event is logged as EVT-ENVIRONMENT-00051, indicating a failure in one or more chassis components, often related to undetermined voltage anomalies.

This KB article describes how to troubleshoot memory alerts including how to identify a faulty DIMM that needs to be replaced.

Determining the filesystem cleaning schedule and setting the schedule

A useful guide to troubleshooting performance issues related to the underlying hypervisor, cloud IAAS provider, or host storage system for Data Domain Virtual Editions & Data Domain Management Console.

Encountered a clone failure issue due to running out of space on the destination DD system. In the DD logs, the error message "filecopy failed for... errno=28, errstr=No space left on device" indicates that the destination DD system has run out of space while attempting to copy the file Similarly, the log message "MSG-CM-00002: ... out of space" further confirms that the container set on the destination DD system has run out of space.

How to Generate the Access key and PIN to configure the Support assist on DDVE

NetWorker: Backup fails with "Err: 5955-nfs setattr failed (NFS: Illegal minimum retention time)" when DD Retention Lock enabled

NetWorker: Enhanced DD Boost cloning fails with error 'nsrclone: ddcl_filecopy_status failed: Retrieving the status of a file copy operation failed ([5009] I/O error)'.

This KB describes how to restart (IPL) an IOP on an IBM System i.

Oracle Database backups succeed with a single channel (NMDA default script) but fail with four channels due to Data Domain timeouts.

This Articles provide information regarding the error : DD Retention Lock Compliance Mode is enabled on this system. License modification requires Security Officer credentials and can be performed only via the Command Line Interface.

This article provides download links and status information for current PowerProtect Data Domain Operating System (DDOS) releases, including feature and Long‑Term Support (LTS) versions. It also outlines upgrade considerations, documentation references, and supported platforms.

Avamar backups to Data Domain fail with error 5005, DDR result code: 1, desc: no room left. The issue occurs when the Data Domain disk staging area is not configured or is disabled, causing Avamar to fail while creating the required staging directory.