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Dial-home event code: MYSTIC01001F/VXR01001F - Network Connectivity lost
Updated: May 04, 2026
ID: 000164979
This dial-home event is generated when the status of one of the SSD or hard drives within a VxRail node changes. This may indicate a failed or failing drive and may require replacement.
Updated: May 04, 2026
ID: 000161200
This article outlines how to create a firmware baseline, view compliance reports, and apply updates in Dell OpenManage Enterprise.
Updated: May 05, 2026
ID: 000144728
Plugin Connectivity Page in vCenter - Configure Tab Unable to Load.
Updated: May 05, 2026
ID: 000297614
This article covers the steps to generate logs for a vSAN witness.
Updated: May 05, 2026
ID: 000398698
This explains how to get and deploy the vSAN virtual Witness Appliance (OVA).
Updated: May 05, 2026
ID: 000239391
This article explains a situation when witness node upgrade is skipped when vSAN 2Node or stretched cluster upgrading to 8.0.200 using vLCM method. This article must be followed to manually upgrade witness node and disk format after the cluster is upgraded to 8.0.200.
Updated: May 05, 2026
ID: 000218867
Hosts show alerts stating: Trusted Platform Module (TPM) 2.0 device detected but a connection cannot be established.
Updated: May 05, 2026
ID: 000172501
The Domain Name System (DNS) server is down or unreachable resulting in vSphere being unreachable. A temporary workaround, while the DNS is down, is to edit the hosts file on the system accessing vSphere.
Updated: May 05, 2026
ID: 000296553
This article explains how to Revert to a previous version of ESXi.
Updated: May 05, 2026
ID: 000167831
This article describes how to fix the inability to create Virtual Storage Area Network (VSAN) disk groups. It also provides for issues adding disks to existing ones when there are abnormal conditions showing on the host.
The specific conditions addressed in this article include "Ineligible" drives that should be available. You may also see an incorrect number of total drives on the host and/or additional disk groups that should not be there.
Updated: May 05, 2026
ID: 000167828
This article's intention is general awareness of VxRail Remote Support's procedure for determining when a storage drive should be replaced. Verification steps, information about log collection, and special circumstances are addressed.
Updated: May 04, 2026
ID: 000158405
During initial cluster validation and host addition to an existing cluster, all affected nodes reported a NIC driver compliance error related to nic card.
Updated: May 04, 2026
ID: 000431782
The rules for accounts and passwords implemented by VxRail are explained in this article. Recommendations for VxRail account naming including vCenter ESXi host, VxRail Manager, and Platform Services Controller (PSC) root accounts, general suggestions for accounts password best practices for use in Dell VxRail.
Updated: May 04, 2026
ID: 000158231
Intermittent delays in the Redfish Application Programming Interface (API) response may prevent the VxRail 8.0.361 cluster from displaying the host Product Serial Number Tag (PSNT) and "Management IPV4" fields in the physical view page. You can trigger a system cache refresh on the VxRail Manager to restore the physical view display.
Updated: May 04, 2026
ID: 000356213
This procedure explains how to re-create a host management account.
Updated: May 04, 2026
ID: 000401469
iDRAC is the backend of ISM which provides hardware monitoring functionality on the VxRail appliance. This article describes the required settings on iDRAC.
Updated: May 04, 2026
ID: 000157690
This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.
Updated: May 04, 2026
ID: 000205512
This article provides PowerEdge server troubleshooting for No Power, No POST, No Boot and No Video issues. This includes blade, rack, and tower servers.
Updated: May 04, 2026
ID: 000152161
Event code: VXR500ENC19
This event code indicates "<Enclosure Management Module Name> has failed."
Updated: May 01, 2026
ID: 000011668
Event code: VXR500AMP400
This event code indicates "The <sensor name> sensor has failed, and the last recorded value by the sensor was <current> A."
Updated: May 01, 2026
ID: 000011666
Event code: VXR500ENC21
This event code indicates "<Enclosure elements name> has been removed."
Updated: May 01, 2026
ID: 000011662
Event code: VXR500FAN0027
This event code indicates "The <sensor name> sensor has failed with a value of <fan speed> RPM."
Updated: May 01, 2026
ID: 000011656
Event code: VXR500FAN0013
This event code indicates "<fan name> RPM is less than the lower critical threshold."
Updated: May 01, 2026
ID: 000011658
Event VXR508SSD0002 triggers due to available spare being less than threshold value.
Updated: May 01, 2026
ID: 000189228
Event VXR500STOR393 is triggered due to: Auto-configure stacking is not allowed.
Updated: May 01, 2026
ID: 000189235
Attempting a copy-back operation on a non-unmap-capable drive triggers event code VXR500STOR375.
Updated: May 01, 2026
ID: 000189234
Explore the Dell End of Service Life (EOSL) and End of Life (EOL) list for converged infrastructure, storage, and storage networking products. Access End-of-Life documents for hardware, software, and firmware release and service dates
Updated: May 01, 2026
ID: 000185734
Event VXR500STOR374 triggers due to a non-Unmap-capable drive being used for a rebuild operation.
Updated: May 01, 2026
ID: 000189233
Event code VXR508STOR373 is triggered due to a hot spare drive not supporting unmap when the virtual drive (VD) has it enabled.
Updated: May 01, 2026
ID: 000189232