NetWorker Module for Databases and Applications

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

A NetWorker Virtual Edition (NVE) appliance OsRollup reports as completed with no errors; however, it is noticed that several operating system packages have not been updated. The issue outlined in this KB impacts NvePlatformOsRollup_2024-R3-v4 and prior.

NetWorker Virtual Edition (NVE) upgrade fails at ~48% (Step 30 of 60) during public key import. The workflow log reports that it fails to import the public key

A virtual machine file-level restore (FLR) performed through the NetWorker VMware Protection (NVP) vProxy appliance fails with the error "The guest operations agent could not be contacted." The vProxy cannot communicate with the guest operating system because VMware Tools is not installed, not running, or running an outdated version on the target virtual machine. This issue applies to all NetWorker and vProxy versions and can affect virtual machines running any guest operating system. Installing or updating to the latest available version of VMware Tools on the target VM resolves the issue.

In Dell NetWorker environments where backup and clone actions are configured within the same workflow, the nsrim process may prematurely delete both full and incremental save sets from the clone volume even though dependent save sets still exist and have not yet expired. This breaks the backup chain on the clone device, rendering recovery from the clone impossible if the primary backup volume becomes unavailable.

Users are unable to launch the NetWorker Management Console (NMC) UI. After downloading and opening gconsole.jnlp, the application begins loading but fails during startup. OpenWebStart reports an XML parsing error and the NMC UI does not launch.

Data Domain claims to need a replication license for a local copy operation which has never historically required one.

This article provides resolution steps for NetWorker Virtual Edition (NVE) upgrade failures caused when an air-gapped system cannot verify component package signatures due to a missing GPG public key.

This article is intended to assist Support and NetWorker Administrators when troubleshooting HP OpenVMS file system backup-related issues.

The NetWorker server is used to protect NAS assets using NDMP backups. NDMP recoveries fail with an authorization error even though backups of the same client succeed. The failure occurs because one or more NetWorker client instances have incorrect NDMP credentials. Recovery operations may reference credentials from any client instance, not just the active backup instance.

NetWorker supports Token Based Backup (TBB) for NDMP and NAS clients. TBB enables incremental backups beyond the traditional nine-level limit. This article explains how TBB works, how to enable it, and best practices for configuring TBB with NetWorker NDMP clients.

Corruption in the NetWorker media database may cause bootstrap backup failures.

Error fetching vCenter information for ESXi vCenter hostname: Reason Dispatcher Request timed out NetWorker

The NetWorker Web User Interface (NWUI) for NetWorker 19.12 and prior, fails to load tape libraries.

NetWorker Virtual Edition (NVE) upgrade is failing at step 58 of 60.

NetWorker: Clone fails with Err: 5009-nfs filecopy stop failed (nfs: I/O error) after Data Domain upgrade to DDOS 8.7 or 8.8

A NetWorker licensing error appears in the NetWorker Management Console. Illegal date format "Jun. 3, 2026, 2:49:41 p.m." for Authentication config date.

NetWorker VMware Protection (NVP) vProxy backup actions complete successfully. However, the clone action fails with "no available devices to clone." The disk volumes in the target clone pool are not set to "Appendable" mode. Without this mode, the clone action cannot write to the volumes.

A restore failed with error 11015, invalid VMDK filename; logs show cancelled browse tasks and failures, caused by a version mismatch between the Avamar proxy (19.7) and server.

Dell Avamar, Dell Networker Virtual Edition (NVE) and Dell PowerProtect DP Series Appliance / Dell Integrated Data Protection Appliance (IDPA) remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.

This is a general overview of monitoring NetWorker Logs from Grafana

Welcome to the Avamar Data Migration enabler (ADMe) landing page.

This article details the steps required to access the NetWorker Management Console (NMC) after upgrading to 19.13 or later.

This KB provides an alternative method for performing a VMware File Level Restore (FLR) which does not require an available vProxy appliance. This method can be used if the standard NetWorker VMware Protection (NVP) FLR process is failing, unsupported Virtual Machine's (VM) configuration, or Operating System. The steps outlined in this KB must be performed with the involvement of the NetWorker Backup Administrator, VM's System Administrator, and VMware Administrator.

This article provides a general overview of how VMware Virtual Machine (VM) backup levels and sizes that are reported in NetWorker when using the NetWorker VMware Protection (NVP) solution.

Does NetWorker Virtual Edition (NVE) support Azure Zone-Redundant Storage (ZRS) for the NVE OS disk and data disks to provide cross-zone disk replication and recovery during an Azure Availability Zone failure?

This KB is intended to aid backup administrators and support agents who are unfamiliar with the NetWorker VMware Protection (NVP) solution. It gives a general overview of vProxy components and logs, additional relevant articles are also provided. This KB can be used to perform initial diagnoses when engaging support to ensure that an accurate issue statement is provided.

A VMware vCenter server is added to NetWorker using an AD account. The vCenter is integrated with Azure Entra ID and the account used within NetWorker is from Entra ID. NetWorker Authentication with the VMware vCenter fails, resulting in failed inventory processing and NetWorker VMware Protection (NVP) backups.

The NetWorker nsrimportclient process fails with a DNS resolution error when importing clients to a destination server.