NetWorker Module for Databases and Applications

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Virtual Machine (VM) image and instant recoveries are failing with "Could not update vmx file's 'nvram' entry"

How to configure NSM for Isilon NAS Device to support Local and Remote Replication Snapshot.

Microsoft Exchange Federated backups are configured using the NetWorker Module for Microsoft. The backup fails with "No such host is known" when one of the nodes is offline.

NetWorker Module for Databases and Applications (NMDA): Unable to create an Oracle client.

NetWorker Server nsrexecd process cannot start because of a is unavailable TCP connection on port 7938 in stuck in OS in state SYN_SENT after a NetWorker/OS crash. Problem was resolved after rebooting the NetWorker server. Root cause of stuck SYN_SENT connection is not known but seems to be an OS issue.

SQL backup failing as the SQL Server is not responding from the client side or stopped responding. Also, the SQL Server is unable to list the SQL database. When it is failing in NMC, it is failing with error 38008: nsrsqlsv: Named Pipes Provider: Could not open a connection to SQL Server [2].

This KB serves as an overview of the rabbitmq service, associated log files, and additional debugging that can be applied.

A NetWorker VMware Protection (NVP) virtual machine (VM) Image Restore fails with the following error logged in the restore session log "[5040] calling system(), returns nonzero." The Data Domain ddfs.info log reports "out of order read" when reading one of the VMs save set files during the recovery.

A VMware Virtual Machine (VM) is protected using NetWorker VMware Protection (NVP). A restore of the VM through the NetWorker Web User Interface (NWUI), the size of the recovery is off by one unit. For example, the restore was of 12 MB but UI reports the recovery as 12 GB.

The NetWorker server's VMware inventory process reports "Unable to fetch data from vCenter: SSL_ERROR_SYSCALL Error observed by underlying SSL?TLS BIO: No Error."

The `mminfo -o` command on a NetWorker server returns "segmentation fault (core dumped)."

The NetWorker server is configured with external authentication; Lightweight Directory Access Protocol (LDAP) or Microsoft Active Directory (AD). After upgrading the NetWorker server to 19.13.0.0, external user accounts fail to log in, reporting HTTP 404.

vCenter Hypervisor account is requesting many sessions causing the vCenter's Virtual Provisioning X Daemon (VPXD) to fail or run out of HTTP sessions.

Performing a Virtual Machine (VM) File Level Restore (FLR) "Error 200" appears when browsing a file/folder path that exceeds 186 characters.

The NetWorker Web User Interface (NWUI) is used to perform Azure Virtual Machine (VM) restores. A VM restore has completed or failed, but it is not possible to view the recover log from the UI. Clicking the "View Messages" option does not return any results.

Backup Failing with error: "Connection timed out" - Unable to create session channel with nsrexecd on host pwaps2266.btfin.com to execute command 'savefs -s <Server_name> -c <client_name> -g <Group_name> -p -o "\"VSS:*=OFF;\"" -l full -R -v -F "F:\\" "H:\\" "C:\\" "D:\\" "E:\\"': Remote system error - Connection timed out <client_name>:savefs: retried 1 times.

Backup failing with "Text file busy" error : --- Job Indications --- cannot open /var/tmp/netcd.lock: Text file busy

This article provides instructions on how to enable debugging for Representational State Transfer (REST) Application Programming Interface (API) calls performed in NetWorker.

Any restore attempt made using the NetWorker Management Console (NMC) fails with the error, while backups using this vProxy Appliance continue to work as expected.

All NetWorker VMware Protection (NVP) Virtual Machine (VM) backups are failing. The job reports that the certificate used by the vProxy is incorrect.

Dell NetWorker remediation is available for selection of less-secure algorithm during negotiation ('algorithm downgrade') vulnerability that could be exploited by malicious users to compromise the affected system.

A recovery is being performed from the NetWorker User software, when attempting to change browse time an error appears stating: "PM@#$%# is not a valid time designation in 12-hour format. Please Specify AM or PM"

NetWorker provides Representational State Transfer (REST) Application Programming Interface (API) which can be used for gather data from the NetWorker application. The "jobs" based GET request reports the dataSize unit as "KB"; However, the value shown is the backup size in bytes not KB.

A NetWorker server is configured with Simple Network Management Protocol (SNMP) traps using the nsrtrap command. The command is set on the backup action with "On Failure." After upgrading to 19.11.x from a previous release, the traps receiver only receives a nwServerNotification, the failedActionNotification is no longer received.

NetWorker virtual edition (NVE) upgrade fails due to port 9095 being already in use by the networker client.

NetWorker Virtual Edition (NVE) upgrade fails while "Configure NVE server protection policy (42 of 44)" error. The upgrade workflow.log reports "The group name 'NVE Server' has already been assigned to an existing workflow."

A Microsoft SQL Virtual Machine (VM) backup performed using the NetWorker VMware Protection (NVP) vProxy appliance fails. The NetWorker backup action log shows "Error received from vProxy ="-400: The request is missing the VM username." "

Error fetching vCenter information for ESXi vCenter hostname: Reason Dispatcher Request timed out NetWorker

Dell NetWorker remediation is available for an OS Command Injection vulnerability that could be exploited by malicious users to compromise the affected system.