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After a reboot, Windows non-clustered devices were not coming online when using PowerShell to online the devices. Coincidentally, the AppSync plugin was recently installed.
Updated: May 09, 2026
ID: 000184429
This article provides step by step guide on how to enable or disable troubleshooting logging for Micrsoft Outlook version 2007, 2016, 2013, and 2010
Updated: July 23, 2026
ID: 000184908
Sourceone Web Search returns a server certificate error
Updated: July 23, 2026
ID: 000184714
How to Upgrade or Install NetWorker and Best Practices before Upgrade. Use the Solve Procedure Generator for the step-by-step process.
Updated: July 22, 2026
ID: 000080598
SourceOne Offline access retrieves HTML or RTF messages as plain text with Outlook 2016 and Offline Access 7.2 SP3 or 7.2 SP3 HF1.
Updated: July 02, 2026
ID: 000170736
SourceOne Email Management: Source One Web search was unable to start the Search process with error.
SourceOne Email Management: Source One Web search was unable to start the Search process with error "Query service unable to start search process" when searching the In place Migration archive.
Updated: July 01, 2026
ID: 000056743
Unable to access SourceOne Web Search page when using Network Load Balancer (NLB) Alias after SSL setting was removed from Internet Information Server.
Updated: June 25, 2026
ID: 000064362
The Elastic Search Service is unresponsive or stops when indexing data in SourceOne Email Management. This causes the indexes to go into the Missing Items state. Error: exiting
java.lang.OutOfMemoryError: Java heap space
Updated: June 24, 2026
ID: 000082334
SourceOne Email Management - Activities fails to process certain messages from mailboxes hosted on Microsoft Exchange 2013 causing failures for jobs
Updated: June 17, 2026
ID: 000055223
This article explains the solution when SourceOne web search is unable to preview or restore any messages.
Updated: June 11, 2026
ID: 000050277
This article explains the solution when journal activities fail on a worker server when SourceOne Supervisor components are in use.
Updated: June 11, 2026
ID: 000050295
Elastic Search Index sets remain in Missing Items state after a successful Re-index of Failed Docs.
Updated: June 11, 2026
ID: 000050297
Discovery Manager server component failed to install with error : User <SourceOne service account> doesn't exist in group <Security Group> on the domain controller(s)
Updated: June 11, 2026
ID: 000050306
This article provides the solution when re-index of a Virtual folder on a File Index in place archive folder is broken after upgrade to 7.2.6.
Updated: June 11, 2026
ID: 000055317
XVLTS get stuck in dropdir on regular basis after upgrade to 7.2.7 due to xvlts getting corrupted.
Updated: June 11, 2026
ID: 000055322
This article explains the solution when the shortcut retrieval stops working intermittently.
Updated: June 11, 2026
ID: 000055324
File Archive activities fail when using 'Include files owned by the specified users and/or groups' . The SOFileArchiveJBC process crashes with Exception code: 0x40000015
Updated: June 11, 2026
ID: 000055330
Web Search fails to delete an item with error "No ExAS bound servers found"
Updated: June 11, 2026
ID: 000055331
SourceOne is unable to run scheduled activities with error EnumServicesStatusEx FAILED. Error 234
Updated: June 11, 2026
ID: 000055334
Shortcut messages may fail via a Restore Shortcut Activity to Exchange 2013 mailboxes with an Unknown error (0x8004010F) in CoExExchProvider::RestoreShortcuttedDoc
Updated: June 11, 2026
ID: 000055335
You are unable to Export Domino messages using Discovery Manager and see the following error Lotus Notes error status = 0x%04X (0x86040320)
Updated: June 11, 2026
ID: 000055338
Single sign on to web search fails when the service account configuration is incorrect under allow rule of .NET Authorization Rules. You receive the error: An Error has occurred
Updated: June 11, 2026
ID: 000055340
The Supervisor review Client shows HTML source code in the preview pane instead of user-friendly text.
Updated: June 11, 2026
ID: 000055347
This article explains why Slow Journaling occurs due to blockage in SQL.
Updated: June 11, 2026
ID: 000055350
Installation of SourceOne Auditing and Reporting Services fails with rsInternalError (An unexpected error occurred in Report Processing.)
Updated: June 11, 2026
ID: 000055351
Upgrading to SourceOne 7.2.7 or 7.2.8 may corrupt Message Center Unpack_Area transaction files, stopping indexing and search, consuming space, and blocking other transactions; defect SDR 62800.
Updated: June 08, 2026
ID: 000168743
When attempting to restore messages using SourceOne Web Search, the restore message window only displays "Loading," and never displays the mailbox folder listing.
Updated: June 04, 2026
ID: 000050307
Exchange Journal activities are not terminating correctly, they enter into a loop when trying to close the Provider connection.
Updated: June 04, 2026
ID: 000050315
Unable to preview, open, or restore messages within SourceOne Web Search Interface due to a trust relationship failure of SourceOne Web and Native Archive (Retrieval) servers.
Updated: June 04, 2026
ID: 000050406
SourceOne database fails to upgrade when updating the SourceOne to a later version.
Updated: June 04, 2026
ID: 000051898