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Dial-home event code: MYSTIC01001F/VXR01001F - Network Connectivity lost
Updated: May 04, 2026
ID: 000164979
This dial-home event is generated when the status of one of the SSD or hard drives within a VxRail node changes. This may indicate a failed or failing drive and may require replacement.
Updated: May 04, 2026
ID: 000161200
This article's intention is general awareness of VxRail Remote Support's procedure for determining when a storage drive should be replaced. Verification steps, information about log collection, and special circumstances are addressed.
Updated: May 04, 2026
ID: 000158405
During initial cluster validation and host addition to an existing cluster, all affected nodes reported a NIC driver compliance error related to nic card.
Updated: May 04, 2026
ID: 000431782
The rules for accounts and passwords implemented by VxRail are explained in this article. Recommendations for VxRail account naming including vCenter ESXi host, VxRail Manager, and Platform Services Controller (PSC) root accounts, general suggestions for accounts password best practices for use in Dell VxRail.
Updated: May 04, 2026
ID: 000158231
Intermittent delays in the Redfish Application Programming Interface (API) response may prevent the VxRail 8.0.361 cluster from displaying the host Product Serial Number Tag (PSNT) and "Management IPV4" fields in the physical view page. You can trigger a system cache refresh on the VxRail Manager to restore the physical view display.
Updated: May 04, 2026
ID: 000356213
This procedure explains how to re-create a host management account.
Updated: May 04, 2026
ID: 000401469
iDRAC is the backend of ISM which provides hardware monitoring functionality on the VxRail appliance. This article describes the required settings on iDRAC.
Updated: May 04, 2026
ID: 000157690
This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.
Updated: May 04, 2026
ID: 000205512
This article provides PowerEdge server troubleshooting for No Power, No POST, No Boot and No Video issues. This includes blade, rack, and tower servers.
Updated: May 04, 2026
ID: 000152161
This article outlines how to create a firmware baseline, view compliance reports, and apply updates in Dell OpenManage Enterprise.
Updated: May 02, 2026
ID: 000144728
Event code: VXR500ENC19
This event code indicates "<Enclosure Management Module Name> has failed."
Updated: May 01, 2026
ID: 000011668
Event code: VXR500AMP400
This event code indicates "The <sensor name> sensor has failed, and the last recorded value by the sensor was <current> A."
Updated: May 01, 2026
ID: 000011666
Event code: VXR500ENC21
This event code indicates "<Enclosure elements name> has been removed."
Updated: May 01, 2026
ID: 000011662
Event code: VXR500FAN0027
This event code indicates "The <sensor name> sensor has failed with a value of <fan speed> RPM."
Updated: May 01, 2026
ID: 000011656
Event code: VXR500FAN0013
This event code indicates "<fan name> RPM is less than the lower critical threshold."
Updated: May 01, 2026
ID: 000011658
Event VXR508SSD0002 triggers due to available spare being less than threshold value.
Updated: May 01, 2026
ID: 000189228
Event VXR500STOR393 is triggered due to: Auto-configure stacking is not allowed.
Updated: May 01, 2026
ID: 000189235
Attempting a copy-back operation on a non-unmap-capable drive triggers event code VXR500STOR375.
Updated: May 01, 2026
ID: 000189234
Explore the Dell End of Service Life (EOSL) and End of Life (EOL) list for converged infrastructure, storage, and storage networking products. Access End-of-Life documents for hardware, software, and firmware release and service dates
Updated: May 01, 2026
ID: 000185734
Event VXR500STOR374 triggers due to a non-Unmap-capable drive being used for a rebuild operation.
Updated: May 01, 2026
ID: 000189233
Event code VXR508STOR373 is triggered due to a hot spare drive not supporting unmap when the virtual drive (VD) has it enabled.
Updated: May 01, 2026
ID: 000189232
This KB article briefly discusses Event code: VXR500FAN0016
Updated: May 01, 2026
ID: 000011651
Event Code VXR508STOR372 triggers due to unmap being disabled or not supported on the controller.
Updated: May 01, 2026
ID: 000189231
Event Code VXR508STOR371 indicates: Unable to use the physical drive arg1 because the drive selected is not unmap-capable for virtual drive configuration.
Updated: May 01, 2026
ID: 000189229
Event code: VXR500FAN0020
This event code indicates "The <fan name> is non-functional."
Updated: April 30, 2026
ID: 000011654
Event code: VXR500ENC23
This event code indicates "<enclosure name> - Issue with PHY <PHY data>."
Updated: April 30, 2026
ID: 000011653
Event code: VXR500AMP405
This event code indicates "The <sensor name> sensor state has changed to a failed state with a value of <current> A."
Updated: April 30, 2026
ID: 000011650
Event code: VXR500ENC3
This event code indicates "<Enclosure Name> is shutdown."
Updated: April 30, 2026
ID: 000011649
Event code: VXR500FAN8503
This event code indicates "The Chassis was turned off because more than two internal fans stopped functioning."
Updated: April 30, 2026
ID: 000011648