PowerProtect DP4400

This article explains the cause and resolution of alerts related to the Baseboard Management Controller (BMC), also known as iDRAC on Dell PowerEdge-based platforms. The BMC is an embedded controller that monitors system health parameters such as temperature, fan speeds, power status, and voltage. When the BMC becomes unresponsive or fails, the Data Domain system generates an alert.

VMware vSphere 6.7 Support for IDPA / PowerProtect DP Series Appliance Customers running IDPA / PowerProtect DP Series Software 2.5 -2.7.2

Broadcom released Knowledge Base (KB) article 369707 to work around CVE-2024-37085 for ESXi 7 system as part of their Security Advisory VMSA-2024-0013. This article provides a procedure to apply it on PowerProtect Data Protection (DP) Appliances or Integrated Data Protection Appliance (IDPA) Hypervisor (ESXi) system.

Dell PowerProtect DP Series Appliance (IDPA) remediation is available for multiple security vulnerabilities in Infrastructure that could be exploited by malicious users to compromise the affected system.

Dell Data Protection Central remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

After upgrading the IDPA appliance model DP4400 to v2.7.9 (Data Domain Operating System 8.3.1), SupportAssist registration fails with "Access Key and Pin is not valid" due to a mismatch in serial number properties.

Upgrading IDPA to 2.7.7 or Griffin (Avamar and Data Domain) causes random backup failures due to rejected connections in Data Domain from Object Existence Check (OEC).

Dell Data Domain Virtual Edition (DDVE) based platforms (for example, DD3300) Alert for a failed, unknown, or predictive failure disk with the Error: EVT-STORAGE-00031 or EVT-STORAGE-00032

Issue reported in IDPA 2.3 IDPA system manager root password goes out of sync frequently after updating the correct password on ACM Dashboard.

This knowledge base (KB) article provides a solution to address the Exchange backup error "List of selected targets is empty."

This alert shows following an IDPA code upgrade to IDPA 2.7.6, and may or may not affect running services or system access.

(CVE-2021-21510) - Dell EMC iDRAC9 versions prior to IDPA 2.7.2 contain a host header injection vulnerability. A remote unauthenticated attacker may potentially exploit this vulnerability by injecting arbitrary 'Host' header values to poison a web-cache or trigger redirections. After IDPA v.2.7.2 upgrade, connection to iDRAC using only Fully Qualified Domain Name (FQDN) will fail to connect. Connecting using IP works as intended.

During post 2.7 upgrade tasks, the Avamar and Appliance Configuration Manager (ACM) both trigger Avamar maintenance tasks which may cause one of them to fail.

How to properly shut down an IDPA appliance using Appliance Configuration Manager (ACM) Dashboard and integrated Dell Remote Access Controller (iDRAC) interface.

DPATOOLS utility is installed on ACM in a DP4400 appliance and this utility can be used to perform Firmware Upgrades on the IDPA. This KB walks you through an issue where IDPA would fail to enter service mode when you issue the command "dpacli -servicemode" due to DPA being in unconfigured state and DPACLI still issues a test connection query to DPA which fails. This is a known issue with the dpacli 2.0.0.16 version.

Dell Avamar, Dell Networker Virtual Edition (NVE) and Dell PowerProtect DP Series Appliance / Dell Integrated Data Protection Appliance (IDPA) remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

This KB article discusses an issue where a parser error is seen while reading the InfrastructureComponents.xml file due to this file being corrupt or incorrectly populated.

The Dell EMC PowerProtect DP Series Appliance Info Hubs organize the documentation for all releases. Note that the “Integrated Data Protection Appliance (IDPA)” is rebranded to “PowerProtect DP Series Appliance”.

All Dell Data Domain (DD) systems use SAS connectivity to provide path redundancy (multipath) for attached enclosures and disks. If communication is interrupted along any part of the SAS path, the system generates alerts to notify administrators of potential issues. Prompt attention to these alerts is essential to maintain system health and data availability.

Dell Response to the May 25, 2021 VMware vCenter Vulnerability Disclosure

AVAMARESC-2383 There is a defect happening on all Avamar UI versions, it could cause the whole UI page to be stuck.

Dell EMC Integrated Data Protection Appliance (PowerProtect DP Series) remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.

Dell Avamar, Dell NetWorker Virtual Edition (NVE), and Dell PowerProtect DP Series Appliance: Dell Integrated Data Protection Appliance (IDPA) remediation is available for multiple vulnerabilities that may be exploited by malicious users to compromise the affected system.

Dell Avamar, Dell NetWorker Virtual Edition (NVE), and Dell PowerProtect DP Series Appliance or Dell Integrated Data Protection Appliance (IDPA) remediation is available for multiple vulnerabilities that may be exploited by malicious users to compromise the affected system.

Dell Avamar, Dell NetWorker Virtual Edition (NVE) and Dell PowerProtect DP Series Appliance /Integrated Data Protection Appliance (IDPA) remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell Avamar, Dell NetWorker Virtual Edition (NVE) and Dell PowerProtect DP Series Appliance /Integrated Data Protection Appliance (IDPA) remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell Avamar, Dell Networker Virtual Edition (NVE) and Dell PowerProtect DP Series Appliance /Integrated Data Protection Appliance (IDPA) remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.

The NVRAM and its Battery Backup Unit (BBU) are critical components of the Data Domain Data Invulnerability Architecture. The Data Domain Operating System (DDOS) monitors these components. If a hardware fault occurs, DDOS generates an alert that must be addressed immediately to maintain system integrity.

Data Domain (DD) systems actively monitor hardware health. If a fan fails, is removed, or becomes unreachable, the system posts an alert to indicate a cooling fault. This article explains the symptoms, causes, and resolution steps for fan-related alerts.

This article explains the cause and recommended action for alert ENVIRONMENT-00032, which indicates a failure in the storage processor on a Data Domain system. The alert generally indicates a hardware fault on the system motherboard.